The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello,
We thank you for your positive feedback.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
B
benoit C.
Rating: 4 out of 5
following a purchase from 05/02/2026
Hello, big problem with the delivery date, fortunately I wasn't really in a hurry. Product met my expectations.
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Response from tompress.com
Hello,
Thank you for your feedback and we are delighted that the product met your expectations.
We apologize for the delivery delay encountered and take your comment into account to improve our service.
Looking forward to seeing you again soon.
Best regards,
Customer Service
Tom Press
R
Raymond B.
Rating: 4 out of 5
following a purchase from 28/03/2026
Very good
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Response from tompress.com
Hello,
We thank you for your positive feedback.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
D
David H.
Rating: 2 out of 5
following a purchase from 18/02/2026
1 tooth damaged on pinion during reception but which will not have an impact during operation. But as a principle....
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Response from tompress.com
Hello,
We are sorry to learn that a tooth of the pinion was damaged during the reception of your order.
For this type of issue, please do not hesitate to contact us directly, as we have a dedicated customer service to provide you with a suitable solution quickly.
Best regards,
Customer Service
Tom Press
J
James C.
Rating: 3 out of 5
following a purchase from 04/02/2026
Ordered 2 months ago! Too long after the order before the acceptance of the order
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Response from tompress.com
Hello,
We apologize for the particularly long delay encountered between your order and its validation, as well as for the late reception of your package.
Some references may exceptionally require a longer restocking time than expected, which unfortunately impacted the processing of your order.
We apologize for this wait.
Best regards,
Customer Service
Tom Press
J
Jean-Jacques G.
Rating: 2 out of 5
following a purchase from 26/03/2026
The product is not effective
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry to hear that the product did not meet your expectations.
Effectiveness may vary depending on usage, conditions of use, and adherence to the indicated recommendations. Please feel free to reach out to us so that we can advise you better.
Best regards,
Customer Service
Tom Press
M
michel V.
Rating: 2 out of 5
following a purchase from 21/03/2026
a bit long to process at Tompress, in online customer relations regarding the validation of the transfer (why propose it without attaching the instant transfer form ???)...but well the product arrived at the right place. I would have expected a more substantial packaging considering it is a plastic container, there was only a thin layer of transparent film.
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We apologize for the delay in validating your transfer and understand your comment on this matter.
However, we are pleased that your order arrived at its destination and that the product was received correctly.
Best regards,
Customer Service
Tom Press
F
FRANCOIS R.
Rating: 3 out of 5
following a purchase from 26/03/2026
Compliant
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the product meets your expectations.
Best regards,
Customer Service
Tom Press
G
gérard M.
Rating: 4 out of 5
following a purchase from 20/03/2026
-
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Response from tompress.com
Hello,
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
J
Jean François P.
Rating: 3 out of 5
following a purchase from 17/04/2025
excessively long delays that led to order cancellation and the establishment of a credit note in progress
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Response from tompress.com
Hello,
We sincerely apologize for the exceptionally long delay regarding your part.
We understand your dissatisfaction and thank you for your understanding.
Best regards,
Customer Service
Tom Press
L
Lionel L.
Rating: 4 out of 5
following a purchase from 18/03/2026
Satisfied with my purchase
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Response from tompress.com
Hello,
We are delighted that your experience has satisfied you.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
B
brice J.
Rating: 4 out of 5
following a purchase from 14/03/2026
Good
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Response from tompress.com
Hello,
We are delighted that your experience has satisfied you.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
D
Daniel B.
Rating: 4 out of 5
following a purchase from 13/03/2026
Yes, satisfied with the delivery and the product. Thank you very much, could you send a catalog with prices, thank you
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the delivery and the product have satisfied you. You can order our catalog directly from our website.
Best regards,
Customer Service
Tom Press
A
Alain B.
Rating: 2 out of 5
following a purchase from 04/03/2026
Unclear information about delivery methods. Delivery time not in accordance with what was announced on the site, even though the ordered products were not indicated as missing. Very average carrier. Even claimed that the street leading to my home was impassable on 09/03/2026???
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Response from tompress.com
Hello,
Thank you for your feedback. We understand your disappointment regarding the delivery time. For your information, your order was shipped the day after your purchase, but we note that the carrier did not respect the announced deadline. We will forward your comments to improve this service in the future.
Best regards,
Customer Service
Tom Press
P
Pascale M.
Rating: 3 out of 5
following a purchase from 04/03/2026
The mixer is a bit too heavy for me, I did not anticipate this.
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Response from tompress.com
Hello,
Thank you for your feedback. We take note of the weight and hope that your experience remains pleasant.
Best regards,
Customer Service
Tom Press
R
Roger G.
Rating: 4 out of 5
following a purchase from 27/02/2026
It's difficult to place an order, I had to do it several times. I'm not an internet champion. There are some!
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Response from tompress.com
Hello,
Thank you very much for your feedback. We understand that placing an order online can sometimes be complicated. For your next order, feel free to place it directly by phone at 05 63 71 44 99.
Looking forward to assisting you for a new experience.
Customer Service
M
Michel P.
Rating: 2 out of 5
following a purchase from 14/12/2025
I did not receive the expected quantity and very late
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J
Jean-Francois B.
Rating: 2 out of 5
following a purchase from 23/02/2026
Very good product but postal delivery very late
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J
jean-pierre D.
Rating: 3 out of 5
following a purchase from 21/02/2026
I only received one of the faucets I ordered, the other is not available but I have not been refunded for the difference
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B
Bob C.
Rating: 4 out of 5
following a purchase from 25/02/2026
Good quality
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R
Roseline L.
Rating: 4 out of 5
following a purchase from 23/02/2026
Fast shipping and in accordance with what I ordered.
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Xavier B.
Rating: 4 out of 5
following a purchase from 23/02/2026
Products that meet my expectations, fast delivery I recommend tom press
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Corinne B.
Rating: 4 out of 5
following a purchase from 22/02/2026
A little bit more expensive than elsewhere
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Salvator G.
Rating: 3 out of 5
following a purchase from 17/02/2026
Great service thank you very much. Salvator
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M
Michel S.
Rating: 2 out of 5
following a purchase from 20/02/2026
Very serious fast delivery
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Response from tompress.com
Hello,
We are delighted that you appreciated the seriousness of our service as well as the speed of delivery.
We hope to fully satisfy you with your next order.
Best regards,
Customer Service
Tom Press
R
REMI P.
Rating: 2 out of 5
following a purchase from 25/11/2025
Order placed on November 25, 2025 received on February 20, 2026 !!!
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Response from tompress.com
Hello,
We apologize for the delay in restocking encountered with your order.
This exceptional delay has resulted in a longer waiting time than expected, and we understand your dissatisfaction.
Your feedback is valuable to us and helps us improve.
We hope that the product meets your satisfaction and remain at your disposal.
Best regards,
Customer Service
Tom Press
J
Jean-Pierre P.
Rating: 3 out of 5
following a purchase from 02/08/2025
Product meets expectations. Not yet used. Product ordered in August 25, delivered in February 26. No information from Tom Press regarding the reasons for the delivery delay. A bit disappointed with Tom Press's customer service.
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Response from tompress.com
Hello,
We are pleased that the product meets your expectations.
However, we acknowledge that we should have kept you better informed throughout the follow-up of your order, and we apologize for this lack of communication.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
M
MELISSA B.
Rating: 4 out of 5
following a purchase from 13/02/2026
I have placed several orders on Tom Press and so far I have never been disappointed. Quality products
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Response from tompress.com
Hello,
We thank you for your loyalty and trust.
We look forward to assisting you with your future orders.
Best regards,
Customer Service
Tom Press
D
Didier B.
Rating: 3 out of 5
following a purchase from 09/02/2026
Everything went well I received my item however I paid for the item twice when I only wanted one
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Response from tompress.com
Hello,
I confirm that our after-sales service has already processed the refund for the overpayment.
Best regards,
Customer Service
Tom Press
A
Agnes B.
Rating: 2 out of 5
following a purchase from 10/02/2026
I realized that my frying pan could not be used on induction after seeing the label there was an indication error on your site. I am waiting to be contacted again to see what to do next
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Response from tompress.com
Hello,
We are sorry for the situation encountered regarding the incompatibility of the frying pan with induction.
However, a solution has already been provided by our after-sales service, which has contacted you about this matter.
Best regards,
Customer Service
Tom Press
J
jean luc T.
Rating: 3 out of 5
following a purchase from 06/01/2026
Ordered items very well. As for the delivery, I had to wait until I contacted your company a month later to find out that an item was out of stock. Regarding the delivery, it was the carrier who informed us, the company did not send us any information.
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Response from tompress.com
Hello,
We are pleased that the items met your satisfaction. Regarding the tracking of your delivery, we would like to clarify that a tracking link is systematically sent upon dispatch of the order. It is possible that it ended up in your spam folder.
We are however sorry for the lack of information regarding the out of stock situation.
Best regards,
Customer Service
Tom Press
J
jacques N.
Rating: 3 out of 5
following a purchase from 06/02/2026
I make at least one comment per year without receiving any discount vouchers in my last disappointed package
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Response from tompress.com
Hello,
Thank you for your loyalty and for taking the time to share your feedback.
Due to a software change, we no longer offer discount vouchers. Only the voucher present in the catalog remains available.
Best regards,
Customer Service
Tom Press
M
Marcelin P.
Rating: 4 out of 5
following a purchase from 06/02/2026
Received my order, but not yet used!!!
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Response from tompress.com
Hello,
Thank you for your feedback.
We hope that using the product will bring you complete satisfaction.
Best regards,
Customer Service
Tom Press
J
joel M.
Rating: 4 out of 5
following a purchase from 08/02/2026
Great
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Response from tompress.com
Hello,
Thank you for your message.
Happy to know that everything suits you.
Best regards,
Customer Service
Tom Press
D
daniel B.
Rating: 3 out of 5
following a purchase from 05/02/2026
Person on the phone just kind
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Response from tompress.com
Hello,
We are delighted that our team was able to welcome you with kindness.
Looking forward to assisting you again.
Best regards,
Customer Service
Tom Press
S
Sylviane P.
Rating: 4 out of 5
following a purchase from 29/01/2026
Satisfaction with the order and shipping I haven't used it yet but it shouldn't be long Very nice item Thank you very much
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Response from tompress.com
Hello,
Thank you for your feedback.
We hope that using the product will bring you complete satisfaction.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
A
André S.
Rating: 2 out of 5
following a purchase from 17/11/2025
Delivery was well done but with three months delay
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sincerely sorry for the delay, we are doing what is necessary to improve this point.
Best regards,
Customer Service
Tom Press
W
William L.
Rating: 4 out of 5
following a purchase from 02/02/2026
Ras. Works well. Meets my expectations
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased to hear that the product works well and meets your expectations.
Best regards,
Customer Service
Tom Press
J
Jean-Philippe M.
Rating: 4 out of 5
following a purchase from 01/02/2026
Fast and efficient delivery
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the delivery met your satisfaction.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
O
olivier V.
Rating: 2 out of 5
following a purchase from 30/01/2026
The ordered product was on sale, I understood why, it was defective and it was not mentioned!!! This is recurrent among French merchants or e-merchants and then they wonder why we buy directly from Chinese sites. Fortunately, I am very handy, I was able to repair the product but a person who is not handy would have lost their money. I would have still bought the product if the merchant had indicated that the product was defective but I would have done so knowingly and I would have given 5 stars. But here, the commercial method is unbearable to me.
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