The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello, I'm sorry for the inconvenience. Do you have the sign-off sheet with your dated and signed reservations? Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
Very good material, good grip
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Acheteur Vérifié
Rating: 4 out of 5
Delay ok quality ok 2 glasses broken, packaging on the sides very good, but not in the middle.
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Acheteur Vérifié
Rating: 4 out of 5
It's a pity that the instructions for use or the technical data sheet are not available online on the product page. I was unpleasantly surprised to find that the model I'd chosen required me to wait for the sterilizer to reach temperature before starting the timer.
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Acheteur Vérifié
Rating: 4 out of 5
Apart from receiving the order in three instalments, as the first 2 shipments were incomplete. Otherwise, the material is of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
Easy order, top products but problem with DPD carrier.
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Acheteur Vérifié
Rating: 3 out of 5
Product conforms but delivery time too long
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Acheteur Vérifié
Rating: 4 out of 5
I appreciate the short delivery time and the convenient, free shipping.
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Acheteur Vérifié
Rating: 3 out of 5
The image of tompress as a company that contributes to a more sustainable lifestyle (home cooking, local and seasonal produce, etc.) is completely tarnished for me because, following a miserable order, you keep sending me glossy, plastic-wrapped advertisements and catalogs. I never asked for this documentation, nor, to my knowledge, did I authorize you to send it to me.
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Response from tompress.com
Hello, We're sorry our magazine isn't to your liking, but we'll take your request into account. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Improve delivery... delivery is promised in 3-4 days on the site but in reality, it arrives 1 week after the promised 3-4 days!!!! Plus broken merchandise...
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Response from tompress.com
Hello, We are sorry for the 3 glass bottles that arrived broken. A refund is in progress. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 2 out of 5
One of the pans has a chip on the handle (an enamel chip is gone). The handle burns after cooking: impossible to hold the pan without putting a cloth around it. In short, I'm rather disappointed.
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Response from tompress.com
Hello, the pans you have ordered are not equipped with a cold handle. It is necessary to protect yourself with a glove or a potholder before handling them hot. You can come back to us directly and show us the shine by sending us a photo by e-mail. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
25 l: Good capacity for preserving dry food, but for food-grade plastic I found it smelled very strong when opened. I therefore stored the unopened packets inside garbage can bags.
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Acheteur Vérifié
Rating: 4 out of 5
the cookbook is there to encourage the purchase of other utensils. It would be nice to have one that's specific to what you've bought. In any case, I'd have appreciated some instructions on how to use my casseraole.
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Response from tompress.com
Hello, please contact us if you have any questions. A cookbook is indeed offered with the purchase of the juice extractor. I'm sorry it wasn't of use to you, but it can give you time indications for steaming or using your fruit or vegetable juices. However, I don't see any saucepans purchased from us... Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
the grate jammed when the blackberries passed through and became slightly deformed
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, only downside, product (sterilizer) more expensive than Mathon.
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Acheteur Vérifié
Rating: 3 out of 5
The épépineuse doesn't quite live up to expectations. I chose this model for the adjustment screw, which is supposed to change the proportion of waste removed. In fact, this screw is useless. I would have had the same result with a much cheaper model.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Apples have to be sliced before grating, which is laborious. Then the mechanism should be removable for better cleaning. The outlet funnel is too wide, so the slices are scattered.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
The precautions taken to ensure that the product arrives intact
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Acheteur Vérifié
Rating: 3 out of 5
I'm rather disappointed with my purchase, the épépineuse was delivered without a pestle (you have to be very careful with your fingers, DANGEROUS device), nor an anti-splash protection, as soon as you turn the crank backwards the cone dislodges, and all this at price 175. This was my first TOM PRESS purchase, and certainly my last.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Choice and speed of delivery
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Acheteur Vérifié
Rating: 4 out of 5
I bought this equipment and it works very well, but the description mentions a nozzle: where is the nozzle? Thank you for your reply Vacuum pump
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Response from tompress.com
manual pressure relief valve
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Acheteur Vérifié
Rating: 3 out of 5
Product not precise
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Acheteur Vérifié
Rating: 4 out of 5
Bassin a little too low
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
As usual, no problem
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Acheteur Vérifié
Rating: 4 out of 5
find materials that are more or less suited to my needs, but a wider selection (dimensions) would be welcome
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Acheteur Vérifié
Rating: 4 out of 5
Responsive after-sales service. On the other hand, delivery tracking needs to be improved. I had to go to the delivery address three times after announcing three different delivery dates.
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Acheteur Vérifié
Rating: 3 out of 5
shipping costs too high
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Acheteur Vérifié
Rating: 4 out of 5
Very good, heavy-duty cardan shafts
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Acheteur Vérifié
Rating: 4 out of 5
perfect product, identical to the presentation, easy to use i recommend
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Acheteur Vérifié
Rating: 4 out of 5
for the first time that I order, I am not disappointed and you are reactive when answering the phone.
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