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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
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Rating: 2 out of 5
Two weeks after receiving a French fry dryer with photo evidence of defects and a request to replace the product, no return from your after-sales service. TOM PRESS, are you serious?
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Response from tompress.com
Hello, The elements received have been communicated to the manufacturer in order to find solutions. The file is in progress and is being followed up under reference 28882. Best regards.
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Rating: 4 out of 5
punctuality in delivery and speed of shipment (good product) kind regards
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Rating: 4 out of 5
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Rating: 4 out of 5
The appliance is perfect, but far too large for our consumption. This is due to a misjudgment on our part. We used it once. Would it be possible to exchange it for a smaller appliance of the same brand? Thank you for your reply. Best regards.
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Rating: 4 out of 5
Time between order and delivery too long
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Rating: 2 out of 5
I used to buy Reber brand bags, with which I was very satisfied. These have been replaced by the Tompress brand. I thought they were identical and that only the brand had changed (same packaging, same sizes, etc.). Unfortunately, the ones I received are much thinner. I hope they won't pierce over time. I also doubt that the
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Rating: 4 out of 5
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Rating: 3 out of 5
the time between order and receipt (22 days) seems far too long compared with other suppliers
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Rating: 4 out of 5
The color of the ribbon was slightly different from the photo.
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Rating: 4 out of 5
exactly what I expected from the product
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Rating: 4 out of 5
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Rating: 4 out of 5
Hello, after two months of waiting due to a stock shortage I have received the loaf pan and it's great, it was worth the wait, thank you very much.
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Rating: 4 out of 5
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Rating: 3 out of 5
minimize packaging and avoid blister packs when not necessary
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Contactable, friendly, competent and attentive sales team. A pleasure!
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Rating: 4 out of 5
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Rating: 3 out of 5
The product is very average, every other time the bread box flap comes off the track and doesn't close. You have to pull from left to right and right to left to get it back on track.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 3 out of 5
Too much waiting to receive the product 7 weeks. Quality product, that's why I didn't cancel.
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Rating: 3 out of 5
Very long wait for product, ravioli roller But good quality.
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Rating: 4 out of 5
good-quality unit. Suction is consistent. Be careful with semi-soft foods such as buns... you have to stop before the suction is finished, otherwise you'll end up with a patty. But we ask it to vacuum...
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Response from tompress.com
Very good advice
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Rating: 2 out of 5
I am really disappointed not deep enough and therefore not much stuffing I took back my board
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Response from tompress.com
Hello, Are there any other models that might suit you? You'll find the whole range here: https://www.tompress.com/CT-1927-machine-a-pates-laminoir-et-moule.aspx Best regards.
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Rating: 2 out of 5
Ordered in early January, delivered in April. When ordering, you are given a delivery time of 3 or 4 days.
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Response from tompress.com
Hello, We apologize for the fact that the restocking delay was exceptionally longer than initially expected. We are doing our utmost to rectify the situation. Best regards.
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Rating: 3 out of 5
For me, the asparagus is a few centimetres too short to cook all the way through.
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Rating: 2 out of 5
A much too long wait and a lack of communication. Ordered in November, with a promise of Christmas delivery. Result: received in April, without any compensation.
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Response from tompress.com
Hello, Due to the current situation with raw materials, including wood in your case, we were unable to meet the deadline initially set by the manufacturer. We apologize for this exceptional delay. Yours sincerely
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Rating: 2 out of 5
Ravioli roll ordered on 8/12/21 and received on 8/04/22, i.e. a 4-month delay with no communication... It's a shame, it gives a bad image when in the end there are no problems with the product. There are things to review...
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Response from tompress.com
Hello, The tracking is updated daily on the site to allow you to follow the progress of your orders and the replenishment times. We apologize for the delay and will try to improve the communication of tracking information. Best regards.
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Rating: 2 out of 5
Order received 4 months later
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Response from tompress.com
We understand your dissatisfaction with the delay in the production of this wooden article and hope that things will get back to normal as soon as possible. Kind regards.
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Rating: 4 out of 5
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Rating: 3 out of 5
Express delivery requested, invoiced and paid for. Instead of 24 h delivery was 72 h slower than standard delivery!
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Response from tompress.com
Hello, the tracking system shows 3 deliveries the day after your order. Did you receive the messages? Best regards.
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Rating: 4 out of 5
Except for the delays if not that's fine!
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Rating: 2 out of 5
The item ordered arrived, very well packaged, but 3 months after the expected date without having received a message from you. I was the one who, worried, initiated the e-mail.
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Rating: 4 out of 5
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Rating: 4 out of 5
positive reception
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Rating: 4 out of 5
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Rating: 3 out of 5
punctuality
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