The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The product is compliant and delivered on the scheduled date
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Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that the product meets your expectations and that the delivery was made within the announced deadlines.
Best regards,
Customer Service
Tom Press
P
PASCAL D.
Rating: 2 out of 5
following a purchase from 30/01/2026
Packing a clay dish with a cast iron pot in the same package was a mistake. Result broken dish and delivery person who shifts the blame
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Response from tompress.com
Hello,
We are sincerely sorry for this situation and fully understand your dissatisfaction.
Our after-sales service is waiting for your feedback regarding the report established with the carrier in order to process your complaint file.
Best regards,
Customer Service
Tom Press
J
Jean Marc S.
Rating: 3 out of 5
following a purchase from 20/01/2026
I received two orders from Tompress since the beginning of December, the material meets expectations... however, the delivery leaves something to be desired for the first one in December, a day and time were set... no one showed up, the delivery was made a few days later. For the second delivery in January, an appointment was made, we were at home, the message saying we were absent arrived, the delivery person did come (photo as proof) but he returned the next day.
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Response from tompress.com
Hello,
Thank you for your feedback.
We take note of your comment regarding the delivery time, in order to provide you with a better experience.
We apologize for the inconvenience caused.
Best regards,
Customer Service
Tom Press
J
JEAN PIERRE CONCEPT SYSTEMS M.
Rating: 4 out of 5
following a purchase from 28/01/2026
quality product but the delivery time may be a bit long
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Response from tompress.com
Hello,
We are pleased that the product meets your satisfaction and we take note of your comment regarding the delivery time, in order to provide you with a better experience.
Best regards,
Customer Service
Tom Press
G
Guillaume G.
Rating: 4 out of 5
following a purchase from 24/01/2026
Delivered well quickly
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Response from tompress.com
Hello,
We are glad that the delivery was quick.
Looking forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
T
thierry D.
Rating: 2 out of 5
following a purchase from 28/01/2026
2 items are missing from the order and no news from customer service.
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Genevieve C.
Rating: 4 out of 5
following a purchase from 28/01/2026
Super material
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Gau J.
Rating: 3 out of 5
following a purchase from 27/01/2026
The item corresponds well to what I expected but is too expensive
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Response from tompress.com
Hello,
We are glad that the item meets your expectations.
We note your comment about the price.
Best regards,
Customer Service
Tom Press
N
Nadine B.
Rating: 2 out of 5
following a purchase from 28/01/2026
I did not receive my entire order and after contacting for the next steps, I have been waiting for a response since 02/02.
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Response from tompress.com
Hello,
Thank you for your feedback.
The necessary actions have been taken by our customer service with the reshipment of the missing product. We apologize for the inconvenience.
Best regards,
Customer Service
Tom Press
C
Charlyne B.
Rating: 2 out of 5
following a purchase from 27/01/2026
Invoice sent to the delivery address while not registered at that address
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Evelyne C.
Rating: 4 out of 5
following a purchase from 26/01/2026
-
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Joseph C.
Rating: 4 out of 5
following a purchase from 26/01/2026
Very satisfied
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Response from tompress.com
Hello,
We are delighted that you are very satisfied with your experience.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
J
jacques D.
Rating: 2 out of 5
following a purchase from 15/01/2026
The package was ripped open and patched up by the postal services. After verification, the package was complete. Packaging too weak for the weight of the package.
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Response from tompress.com
Hello,
Thank you for your feedback and we are sorry for the condition of the package upon receipt.
We take your comment into account to improve the quality of our packaging.
Best regards,
Customer Service
Tom Press
N
Nadine L.
Rating: 4 out of 5
following a purchase from 26/01/2026
Order received quickly and in line with my expectations
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Cyril C.
Rating: 4 out of 5
following a purchase from 13/01/2026
Very good
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Response from tompress.com
Hello,
Thank you for your feedback.
We will be happy to assist you again with your next order.
Best regards,
Customer Service
Tom Press
C
Cyril M.
Rating: 4 out of 5
following a purchase from 19/01/2026
Product matching the description.
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Response from tompress.com
Hello,
We are pleased that the product meets your expectations.
Looking forward to seeing you again for your next order.
Best regards,
Customer Service
Tom Press
G
Gérard G.
Rating: 4 out of 5
following a purchase from 16/01/2026
Good quality of the product
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Response from tompress.com
Hello,
We thank you for your feedback on the quality of our products.
Looking forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
C
Christophe V.
Rating: 3 out of 5
following a purchase from 20/12/2025
Good company.
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Response from tompress.com
Hello,
We sincerely thank you for your positive feedback.
Looking forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
A
Alain Q.
Rating: 4 out of 5
following a purchase from 22/01/2026
Good processing of the order But the package was opened during transport, luckily the cooking plate was not taken. I contacted customer service, no possibility to report it, only a complaint was suggested.
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JEAN-PIERRE B.
Rating: 4 out of 5
following a purchase from 22/12/2025
perfect quality of products correct delivery times
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Response from tompress.com
Hello,
We are delighted that your delivery was received well and quickly.
See you very soon for a new order.
Best regards,
Customer Service
Tom Press
I
ivan T.
Rating: 4 out of 5
following a purchase from 19/01/2026
Good equipment received on time.
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Response from tompress.com
Hello,
We are pleased that the equipment meets your satisfaction and that the delivery has lived up to your expectations.
See you very soon for a new order.
Best regards,
Customer Service
Tom Press
L
Lydie J.
Rating: 2 out of 5
following a purchase from 19/01/2026
Hello, I am annoyed because the merchandise has arrived but I have a problem with it. I have asked questions to the return service and I am waiting for a response. So I cannot give a review today!
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Response from tompress.com
Hello,
We confirm that the reported problem has already been resolved by our after-sales service.
Best regards,
Customer Service
Tom Press
C
claude A.
Rating: 4 out of 5
following a purchase from 13/01/2026
well delivered quickly
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Response from tompress.com
Hello,
Thank you for your positive feedback.
We are glad that your delivery was well received and quick.
Best regards,
Customer Service
Tom Press
J
Jean-Louis B.
Rating: 2 out of 5
following a purchase from 15/01/2026
No worries about the product. Small joke However, the box (small size) was open, no tape on the opening. The product could have fallen.
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Response from tompress.com
Hello,
Thank you for your feedback and we are pleased to hear that you are satisfied with the product.
We do take note of your comment regarding the received package being open and the absence of tape.
Please excuse us for this inconvenience.
Best regards,
Customer Service
Tom Press
A
Annie R.
Rating: 3 out of 5
following a purchase from 08/01/2026
I received a damaged product, how can I change it. Thank you in advance
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Response from tompress.com
Hello,
Thank you for your message.
As discussed with our after-sales service, the complaint period of 72 hours after receipt has unfortunately passed.
Thank you for your understanding.
Best regards,
Customer Service
Tom Press
W
Wenceslas B.
Rating: 4 out of 5
following a purchase from 15/01/2026
Very satisfied
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gilles T.
Rating: 4 out of 5
following a purchase from 06/01/2026
Careful shipping but a bit long
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BERNARD F.
Rating: 4 out of 5
following a purchase from 26/12/2025
Perfect
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christophe D.
Rating: 3 out of 5
following a purchase from 11/01/2026
impossible to find on the site how the diameter of jam jar lids is defined. As a result, I opted for the classic way of measuring and bought lids that are too small... But apart from that, the prices and quantities are reasonable and the shipping is super fast.
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Response from tompress.com
Hello,
Thank you for your message.
Do not hesitate to contact us for more details before placing an order.
Sincerely,
TOM PRESS Customer Service
J
jacky S.
Rating: 4 out of 5
following a purchase from 08/01/2026
very well
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Response from tompress.com
Hello,
We are delighted that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
P
Pascale B.
Rating: 4 out of 5
following a purchase from 02/01/2026
the 2nd my order has arrived complete
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Response from tompress.com
Hello,
We are glad that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
V
Vincent M.
Rating: 3 out of 5
following a purchase from 06/01/2026
Poor finishes on the cabbage grater: the central blade is crooked and 2 screws on the lower board are not tightened all the way. Best regards
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Response from tompress.com
Hello,
Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.
Best regards,
Customer Service
Tom Press
P
Pietro V.
Rating: 4 out of 5
following a purchase from 03/01/2026
Fast shipping, delivery delayed due to weather. Part conforms to the description!
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Response from tompress.com
Hello,
Thank you for your feedback.
We are also pleased that the part meets your expectations.
We hope to see you again for your next shopping experience.
Best regards,
Customer Service
Tom Press
A
Alain G.
Rating: 4 out of 5
following a purchase from 04/01/2026
I only received my package on Tuesday, January 13. It was supposed to arrive on Wednesday, January 8, but the snow and the hackers from La Poste delayed the delivery. Package arrived in very good condition.
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Response from tompress.com
Hello,
We are happy to hear that your package arrived in very good condition, despite the delay.
Best regards,
Customer service
Tom Press
A
Annette R.
Rating: 3 out of 5
following a purchase from 04/01/2026
Asked for clarification on whether it works on induction or not but no response, so upon receiving the pot, I couldn't use it, it doesn't work on induction, so I have to change it!!!! Not very professional
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Response from tompress.com
Hello,
We are sorry to hear about your dissatisfaction.
After reviewing your file, a solution for the replacement has already been provided.
We remain at your disposal.
Best regards,
Customer Service
Tom Pres
A
anthony H.
Rating: 3 out of 5
following a purchase from 13/10/2025
Several items out of stock which led to delivery delays, ultimately receiving my order with replacement items and a final delay of nearly 3 months between my order and its receipt...
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Response from tompress.com
Hello,
I understand that the total delay may have seemed long.
Some items in your order were out of stock at the time of processing, and unfortunately, the supply delays extended the shipping time. That is why replacement items were offered to you in order to expedite your order.
Best regards,
Customer service
Tom Press
J
Jean-michel A.
Rating: 4 out of 5
following a purchase from 04/12/2025
Order a bit long
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bernard C.
Rating: 4 out of 5
following a purchase from 30/12/2025
Very good
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Benoit P.
Rating: 4 out of 5
following a purchase from 26/12/2025
Nickel article, but the paint is too thick and unnecessary on the flambadou
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Richard A.
Rating: 3 out of 5
following a purchase from 21/11/2025
Product level no issues. There was no deburring on the stainless steel sheets, dangerous, we can cut ourselves, I who work in metallurgy, ""part not deburred part not finished. "" Best regards R Richard AGASSE
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