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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Hello, the telephone reception is very pleasant. We had a little problem" with the delivery.
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Response from tompress.com
but it all worked out in the end.
A
Rating: 4 out of 5
p SatisfiedtaS
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A
Rating: 2 out of 5
Very disappointed with the waiting time to receive my parcel. Ordered on November 19, arrived on December 23 with no message in between. I had to make a claim to be told that it was out of stock, if I had known this beforehand I could have chosen another item.
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Response from tompress.com
Hello, We understand your disappointment, we indicate on the site the stock in real time and the availability is indicated with the mention "In stock" just to the right of the photo.
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
faster delivery
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A
Rating: 4 out of 5
Easy contact and ordering. Shipping speed to be improved
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A
Rating: 2 out of 5
The parcel arrived one month after ordering, I was not informed of anything, I had to call to find out what was going on.
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Response from tompress.com
Hello, I'm sorry, but 2 e-mails were sent to you on 22/11 and 22/12. Kind regards.
V
Rating: 4 out of 5
Great products and perfect service
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A
Rating: 3 out of 5
Delivery times not respected, big anxiety for Christmas. Customer service uninterested in my problem, no apology, no message and of course, no gesture. I do not recommend !!!!.
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Response from tompress.com
Hello, Our apologies for the delay in manufacturing the granite marble. However, upon receipt in our warehouses, it was shipped to you immediately and the promise of delivery within 24 hours to the relay point was kept. Yours sincerely
A
Rating: 4 out of 5
Products received promptly with no problems. As usual
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A
Rating: 3 out of 5
the products are very good, but the delivery time is a little too long; if you're out of order, it's not great.
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Rating: 4 out of 5
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A
Rating: 4 out of 5
Delivery as ordered, but the delivery time was one week instead of the 48 hours announced.
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A
Rating: 4 out of 5
Very well done site and impeccable delivery
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A
Rating: 4 out of 5
the machine for tomato sauces
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Rating: 4 out of 5
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A
Rating: 3 out of 5
Negative: when cooking, the blood from the pigeons on the upper skewer drips onto the lower pigeons. This is not a vain pleasure. Why don't you use the same offset as the competing brand (for your information, at the time of purchase, they were out of stock)? Can the appliance be modified? Thank you
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Rating: 4 out of 5
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A
Rating: 4 out of 5
Fast delivery, doesn't take up too much space, pretty as pictured, tempers well, only problem is that it takes too long to make 30 minutes for 1kg of chocolate and there's no information on electricity consumption.
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A
Rating: 4 out of 5
RAS of particular, of the order to the delivery, and to the wait of the quality of the product all it went well
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Rating: 4 out of 5
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A
Rating: 2 out of 5
Hello, I placed an order for a flambadou on December 14th. You informed me the same day that the parcel had left by Colissimo. Worried that I hadn't received anything, I checked my account on December 17, and to my great surprise, it said that the parcel had been delivered the day before..... I have reported this problem by calling you, you must do some research with Colissi.
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Response from tompress.com
Hello, Our after-sales service has followed up the complaint with the postal services and has sent you all the information by e-mail. We are awaiting your return for file 28271. Best regards.
A
Rating: 2 out of 5
Order not delivered. I placed an order on 13 12 2021 and it was not delivered. After 2 complaint emails and a telephone conversation I have been offered a refund. I hope this will be done as soon as possible. Your site is well done, too bad for a first order!
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A
Rating: 4 out of 5
No comments, fast delivery and quality / compliant product.
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V
Rating: 2 out of 5
I recently placed an order and was having difficulty with the website attempting to pay via credit card. I repeatedly got an error from the site, so decided just to pay via bank transfer, the other option. I made payment immediately, but they did not acknowledge the payment. About a week later they still hadn't shipped the order so I contact them and they told me they hadn't received my payment. I
A
Rating: 4 out of 5
The product is good, corresponds to the description. It is practical and serves its intended purpose. The service is of the highest quality. Thank you for everything
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Rating: 4 out of 5
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Rating: 4 out of 5
Top change nothing
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A
Rating: 3 out of 5
The packaging did not protect the corners of the bottle crates. These are twisted. And since the carrier dropped the packages off at the neighbors', no complaints ...
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Rating: 4 out of 5
satisfied with my order already knowing your products order later
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A
Rating: 4 out of 5
The glass bottles and stoppers are of very good quality. However, once the cap is clipped onto the bottle, it still moves, and the seal isn't too good. A pity, since it's better to keep the bottle upright.
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A
Rating: 3 out of 5
The product description is inadequate, only the diameter of the lower ring is given, it would have been wise to also give the diameter of the upper end (inside + outside). In short, a useless purchase because the dimensions don't match!
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Rating: 2 out of 5
I am very disappointed by my latest purchase, although I had no problems before. It's not a question of the quality of the product itself, which is very good, but of insufficient control of the contents of the parcel sent. Tompress should do a better job of checking the contents of its parcels before dispatch. The packaging is perfect and protects the goods, but I end up with a tagine whose upper part (co
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Response from tompress.com
Hello, We apologize for the inconvenience. The file is open under reference 28293. An e-mail has been sent to you with the necessary information. Please let us know the name on the card of the preparer who checked the parcel and the name of the person who checked the tagine (under the base). We look forward to receiving this information. Best regards.
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Rating: 4 out of 5
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A
Rating: 4 out of 5
Fast delivery but defective packaging without damage to contents
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A
Rating: 4 out of 5
Fast and efficient
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Rating: 3 out of 5
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Rating: 4 out of 5
speed of order processing and delivery
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Rating: 4 out of 5
The site is easy and clear.
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