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A
Rating: 3 out of 5
slow delivery
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Hello, your team and your services are perfect the only thing I'm disappointed is that I ordered a thorn for chestnuts alas the skin goes through the sieve ...
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Response from tompress.com
Hello, how did you proceed? Perhaps this tip sheet will help you: https://www.tompress.com/A-10004121-comment-faire-sa-creme-de-marrons.aspx Our customer service team is also available to answer any questions you may have: 0563714499 or [email protected] Best regards.
A
Rating: 4 out of 5
Fast and efficient
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A
Rating: 2 out of 5
Weak product. The thermometer's temperature scale is a piece of paper printed and glued into the glass. This makes it look like a toy produced in a technology class. Many doubts about the thermometer's durability. Product already oxidized after 3 uses. Very thin steel.
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Response from tompress.com
Hello, Once sterilization is complete, the thermometer must be wiped dry. Our customer service department has tried to reach you without success. Please do not hesitate to call us again. Best regards
A
Rating: 3 out of 5
Not very happy as most of my "perfect" jars were damaged."
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Response from tompress.com
Hello, We apologize for the inconvenience. Your complaint has been dealt with. We hope that the solution adopted has given you complete satisfaction. Best regards.
A
Rating: 4 out of 5
NULL
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A
Rating: 4 out of 5
Nice product, but if you put in 5l of water, when you boil it and put in spaghetti-type pasta ... the water and foam overflow!
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A
Rating: 3 out of 5
Very good and efficient peeler. Customer service very good, very pleasant person on the phone, very available to solve delivery problems. Disastrous delivery because of the Geodis transport company (3 reminders to get our delivery, they never contacted us and didn't show up for the first 2 appointments, the parcel was depalletised, the box was damaged and there was a slight knock on the metal sheet).
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Response from tompress.com
Hello, We apologize for the delay in delivery. We will do everything in our power to ensure that this does not happen again. Best regards.
A
Rating: 2 out of 5
Disappointed by the wait of the delivery and disappointed by you because once you received your payment the remainder does not concern you any more 15 days to have my order whereas was to be delivered in 2 days site not serious
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Response from tompress.com
Hello, Our apologies for the delay. The 4.5 mm grid was not available in stock, which delayed the dispatch of your order. Yours sincerely
A
Rating: 4 out of 5
Delivery a little slow but very good products
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
very good quote
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A
Rating: 4 out of 5
product meets my expectations
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Out of 20 capsules used, 3 are already non-compliant.
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Response from tompress.com
When you feel resistance, don't force it any further. Best regards.
A
Rating: 4 out of 5
Product delivered quickly: to date, the vats have been filled with apple juice for cider (3 x 60-liter vats) and have given full satisfaction in the first few days of fermentation. It remains to be seen how they will hold up over time and how they will be used when bottled.
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A
Rating: 4 out of 5
Spotless; item as described and well packaged.
Fast delivery
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Fast delivery
A
Rating: 3 out of 5
I'm disappointed by the lack of information on how to use and maintain the tompress automatic vacuum filler. The enclosed document does not correspond to the equipment delivered. Instead, it's an instruction manual for a Reber vacuum filler! The first vacuum tests were mixed, with the absence of instructions for use corresponding to the equipment.
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A
Rating: 4 out of 5
I should have been delivered a day earlier, but the post office had a problem.
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A
Rating: 4 out of 5
Excellent delivery, but I'm a bit disappointed with the tool.
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A
Rating: 3 out of 5
It took 10 months for my order to arrive!
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A
Rating: 4 out of 5
It's a shame that the perforations on the press tank have not been deburred.
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A
Rating: 2 out of 5
Just take a look at the e-mail exchange we had with v ogre customer service
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A
Rating: 4 out of 5
Fast delivery, satisfied with the product, nothing more to say.
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A
Rating: 4 out of 5
The item is fully compliant and obviously of good quality, but there is a big problem with the packaging, which was not very tidy and so the item arrived with these bumps, which is a shame.
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Response from tompress.com
Hello, Sorry, did you take a photo of your parcel? If so, please e-mail it to [email protected]. Best regards.
A
Rating: 4 out of 5
I find my parcel without being warned in front of my door before I had received an email that there was a delivery problem then nothing and this is not uncommon this is not the first time and we can make claims the post office does not take into account I know that it is not the fault of Tompress
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A
Rating: 3 out of 5
One damaged lid in the set of verrines, unusable.
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Response from tompress.com
Hello, sorry to hear about this so late, could you please contact our customer service department on 05 63 71 44 99 or send a photo of the damage to [email protected]? Best regards.
A
Rating: 4 out of 5
everything was perfect except for a broken bottle.
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A
Rating: 3 out of 5
Very long delivery times (over a month)
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V
Rating: 3 out of 5
Unfortunately, the door does not open properly.
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A
Rating: 4 out of 5
perfect product, corresponds to my expectations. the delivery was not made in the requested relay point, I had to recover my parcel in another relay point which was rather far from my home.
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Response from tompress.com
Hello, This can happen when the chosen relay point is overloaded or no longer accepts parcels. La Poste redirects the parcel to the next available relay point and updates the tracking which can be consulted online. Best regards.
A
Rating: 4 out of 5
The book is too complicated
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A
Rating: 4 out of 5
Very good value for money. You should have more spare parts.
Just a small remark: a more secure payment by card would be great.
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Just a small remark: a more secure payment by card would be great.
Response from tompress.com
Hello, Our payment solution is highly secure and complies with all French and international standards. Sincerely yours.
A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
Fast, order-compliant delivery. Good technical advice over the phone. Thank you very much.
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A
Rating: 4 out of 5
Everything is perfect
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A
Rating: 4 out of 5
delivery times longer than announced this is not a criticism but an observation cordially yours
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A
Rating: 3 out of 5
The cabinet is not complete: there are no bars for placing led bottles This is a misleading product
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Response from tompress.com
Hello, The cabinet is designed for 150-bottle bottle racks on which your bottles rest. Best regards.
A
Rating: 4 out of 5
Dommage pas de notice en Français pour le pasteurisateur
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Response from tompress.com
Hello, I apologize for this oversight and will send it to you immediately. Best regards.
A
Rating: 4 out of 5
Fast, trouble-free delivery
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