The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Site that sells obsolete products. I ordered a pigeon repeller. Installed in March, we've never had so many pigeons nesting under the house's spandrels 1m50 away from the device!!! Customer service asks me if I've changed the batteries!!! Who are the pigeons really????
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Response from tompress.com
Hello, An after-sales service file is being processed for your request. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
The lid arrived damaged, the rest in good condition.
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Rating: 4 out of 5
Delivery in a very reasonable time. Material seems to be of good quality but I haven't tried it yet. I haven't needed customer service.
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Acheteur Vérifié
Rating: 4 out of 5
too bad there are no recipes on the packets n'y for the cones
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Acheteur Vérifié
Rating: 4 out of 5
After a fairly satisfactory first attempt with tomatoes, I'll have to wait and see what happens with the raspberry rack. Why isn't the raspberry rack made of stainless steel?
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Acheteur Vérifié
Rating: 4 out of 5
the product is exactly what I ordered and much sturdier than anything found in supermarkets
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
The turbine was full of small scratches and did not look new.
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Response from tompress.com
Hello, We've read your e-mail and we'll be happy to exchange it as soon as we receive the device back in our warehouse. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
the mould is small and poorly made coarse
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Response from tompress.com
Hello, We're sorry that the article doesn't suit you, it's handmade and designed to mold 20 grams of butter. We offer other models with larger capacities if you wish. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Not yet tested
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Acheteur Vérifié
Rating: 4 out of 5
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
Well packaged
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Acheteur Vérifié
Rating: 4 out of 5
Good
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Acheteur Vérifié
Rating: 3 out of 5
bonjour, dommage livraison trop longue plus de 15 jours
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Acheteur Vérifié
Rating: 3 out of 5
Never despair, articles available within 4 to 6 weeks obtained after 3 months without any particular announcement, which was worth a delivery when we were away.
On the other hand, the articles are of good quality and correspond to the description.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel was opened at the post office. Fortunately, there was no damage to the product!
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Acheteur Vérifié
Rating: 3 out of 5
delivery time much, much too long...several months...
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Response from tompress.com
Hello, Our apologies, the restocking of spare parts took longer than expected which delayed the dispatch of your order. Fortunately, the parcel was dispatched within 48 working hours. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Due to a management error the pan arrived after the date and I had to buy another one. (double use) I hesitate to recommend, so as not to suffer the same setbacks. Sincerely
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Response from tompress.com
Hello, We are sorry for this inconvenience, the postal services have indeed misdirected the package which caused this delay of 24 hours. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
A customer for years, this is the first time that an order placed on May 20 has been received on July 17.
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Response from tompress.com
Hello, We're sorry, this is an exceptional situation and unfortunately some raw materials are particularly difficult to restock. We're doing our best to shorten lead times. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to my order, delivery in relay point respected. The only drawback is that you can't order less than a kilo.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery a little long (1 month) I had ordered spare parts for a chopper.
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Acheteur Vérifié
Rating: 4 out of 5
Very good telephone reception. The part I was looking for met my expectations. The only negative point was the delivery time, which was initially 3 weeks but was extended by 3 weeks, supposedly due to a shortage of raw materials. However, I was notified by phone in real time when the part was dispatched.
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received the goods. In fact, the carrier came 2 times and I was there. My phone rang but I didn't pick it up quickly enough - 4 rings then an answering machine, so I tried to call the number back - no answer. The carrier wanted to ask me for the entry code, even though it was indicated on the transport document.
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Response from tompress.com
Hello, the delivery took place on 19/07. We have taken your comment into account and will pass it on to our agency for better monitoring of the deliveries we entrust to them. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
Order received promptly as requested
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Acheteur Vérifié
Rating: 4 out of 5
Very well packed and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
very good product
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Acheteur Vérifié
Rating: 4 out of 5
product conforms, well packed, delivered on time: it's ok
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Acheteur Vérifié
Rating: 4 out of 5
The article is good (except a little small) but delivery time, you have to be patient.
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Acheteur Vérifié
Rating: 3 out of 5
Long delay to receive a damaged can and a pizza peel. Disappointed when up until then I was very satisfied...
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Response from tompress.com
Hello, Sorry for the delay, the production of the shovels and pizza handles is a bit behind schedule. Is the canister usable? Please let us know the details of your delivery at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
No timer, no book to evaluate delivery
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Acheteur Vérifié
Rating: 2 out of 5
Not yet received the merchandise
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Response from tompress.com
Hello, your parcel left on Friday was delivered yesterday Monday, the first having returned to us for NPAI. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The equipment purchased (dehydrator) allows me to dry CB pollen harvested from my hives Thank you very much and see you soon.
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Acheteur Vérifié
Rating: 4 out of 5
It would be nice if the display showed the temperature This is our second sterilizer We took this one with a tap For the tap attachment I thought the nut would be welded and the tap would not be plastic.
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Acheteur Vérifié
Rating: 4 out of 5
Very nice product, very well packaged and protected.
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Acheteur Vérifié
Rating: 4 out of 5
Item conforms . Very well packed. No delay in delivery. Would recommend.
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms, delivery on time. Only one regret, the French instructions are not supplied with the product, you have to call customer service to receive them by email ... these instructions should be systematically supplied with the product!
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Acheteur Vérifié
Rating: 4 out of 5
delivery date announced, not respected (received the next day)
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Acheteur Vérifié
Rating: 4 out of 5
Rien a redire c'est tres bien continuez comme ça
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Acheteur Vérifié
Rating: 3 out of 5
One of the spindle screws is bent Cannot be screwed in
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Response from tompress.com
Hello, I'll pass this on to our customer service immediately. Best regards.
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