The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I didn't want to complain about 3 broken jars.
Unfortunately, I don't seem to have had the choice of delivery and the jars are not well wedged inside each box, even though there were four of them... In spite of this, I still have full confidence in Tompress for the quality of their products. Sincerely, Brigitte NAUDET Brigitte NAUDET Brigitte NAUDET
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Response from tompress.com
Hello, We apologize for the inconvenience. Which part numbers are affected by the breakage? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
It is difficult for me to evaluate the customer service, as my order did not involve this service. I was totally satisfied with the way the product was presented on the site, but on the other hand, LA POSTE is definitely LACKING. My colissimo arrived 3 days late (the 2 previous ones - which were not Tompress orders - were lost).
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur vérifié
Rating: 4 out of 5
carefree
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Acheteur Vérifié
Rating: 4 out of 5
Delivery to my door on my floor
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Acheteur Vérifié
Rating: 4 out of 5
Easy access
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Acheteur Vérifié
Rating: 4 out of 5
I won't comment on the unit's performance. I didn't go that far because the noise was so loud. There's no way I'm sharpening my knives in the noise of a jet plane. I'm going back to the gentle hum of my old Philips sharpener.
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Acheteur Vérifié
Rating: 3 out of 5
The 2m handle on the pizza peel was bent... I'm a bit disappointed, especially considering the price.
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Response from tompress.com
Hello, Our apologies. Did you note this on the delivery slip? Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
disappointed with nipple damaged lid
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Response from tompress.com
Hello, I'm sorry that the transport did not go as planned, a commercial gesture was made for the lid. We hope to have given complete satisfaction for this incident. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
difficult assembly
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 2 out of 5
An unavailable product should not be able to be ordered. I bought by 20 to get a discount. Finally not available in sufficient quantity, stock available sent but without discount ...
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Response from tompress.com
Hello, the articles are regularly restocked according to production rhythms, it is true that in the urgency, be vigilant with the indication of the stock if you cannot wait (resumed on the confirmation of order). Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
Product corresponds well to the description
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Acheteur Vérifié
Rating: 3 out of 5
Hello, A bag of flour was slightly torn (Larangais I think) certainly due to a bad wedging.
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Acheteur Vérifié
Rating: 3 out of 5
Fast, efficient delivery. Product quality leaves something to be desired with certain metal-effect plastic parts (after all, for the price, it's not surprising). The most annoying thing is the product's effectiveness: it doesn't work at all.
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Response from tompress.com
Hello, could you please tell us what exactly is going on with the article? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
after 4 MONTHS of waiting ..... what would you think of this site !!!!!. What's more, they tell you it's French!!! when it comes from China!!! it's over NEVER again!
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Response from tompress.com
Hello, the pan is not made in China, nor in France, it is made in Europe, in Spain as indicated in the description. Sincerely yours.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery in very good condition. Speed of dispatch, as for customer service we had no exchange as everything was fine.
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Acheteur Vérifié
Rating: 4 out of 5
Fast, accurate delivery
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Acheteur Vérifié
Rating: 4 out of 5
Package not very sturdy and torn on arrival
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Acheteur Vérifié
Rating: 4 out of 5
A cheaper port would be nice
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Acheteur Vérifié
Rating: 3 out of 5
Too bad my 10 kg bag of salt was all punctured salt everywhere in the package
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Response from tompress.com
Hello, We apologize for the inconvenience. How was the box? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The items received are of very good quality! I recommend them!
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Acheteur Vérifié
Rating: 4 out of 5
basket not immediately available and not filled in at time of order.
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Acheteur Vérifié
Rating: 4 out of 5
Prompt delivery after telephone conversation: delivery postponed due to a missing item that was not highlighted on the order.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, with the type of payment chosen by me: responsiveness and super fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
on your site the article was mentioned free delivery. we paid delivery costs at the time of purchase. in return of my email I was told that it was an error. According to the French commercial code, you have not respected the posted price, which is fraudulent. As a matter of principle, we'll know where we stand when it comes to future purchases.
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Acheteur Vérifié
Rating: 2 out of 5
Dead packaging
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Response from tompress.com
Hello, The article has nothing? Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very serious and deliver a lot despite its overseas thank you
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Acheteur Vérifié
Rating: 4 out of 5
Great product
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compratore verificato
Rating: 4 out of 5
The bottle holder is nice and functional, reflecting the specifications described. Only non-compliant detail: the product arrived without the wooden handle present in the photo. I don't know if it was due to a factory defect or carelessness in preparing the order. It is not a cheap product, so I expected more care. In any case, it is a good product and does its job very well.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 2 out of 5
The parcel arrived unannounced and I had to run back when the delivery man was at my house... No more orders ever!
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Response from tompress.com
Hello, We informed you of the departure of your parcel on 20/04 and its routing on 21/04 by e-mail with the link of follow-up in real time. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Evaluation of a basic order!
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Acheteur Vérifié
Rating: 4 out of 5
sterilizer deformed under the box, impossible to see on delivery
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Response from tompress.com
Hello, Sorry, is the sterilizer damaged? Or just the carton? Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
Everything went well and I'm satisfied with the service.
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Acheteur Vérifié
Rating: 4 out of 5
The only complaint. It's not for you, but for the "Pierre de Lave" company: there's no CAD document or technical data sheet for use in the kiln. Fortunately, you were there. I asked my question and you answered me very quickly. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
Good merchandise and above all very fast delivery, although the shipping costs were a little too high.
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