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A
Rating: 4 out of 5
A cheaper port would be nice
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Too bad my 10 kg bag of salt was all punctured salt everywhere in the package
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Response from tompress.com
Hello, We apologize for the inconvenience. How was the box? Best regards.
A
Rating: 4 out of 5
The items received are of very good quality! I recommend them!
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A
Rating: 4 out of 5
basket not immediately available and not filled in at time of order.
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A
Rating: 4 out of 5
Prompt delivery after telephone conversation: delivery postponed due to a missing item that was not highlighted on the order.
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A
Rating: 4 out of 5
Hello, with the type of payment chosen by me: responsiveness and super fast delivery.
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A
Rating: 4 out of 5
on your site the article was mentioned free delivery. we paid delivery costs at the time of purchase. in return of my email I was told that it was an error. According to the French commercial code, you have not respected the posted price, which is fraudulent. As a matter of principle, we'll know where we stand when it comes to future purchases.
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A
Rating: 2 out of 5
Dead packaging
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Response from tompress.com
Hello, The article has nothing? Kind regards.
A
Rating: 4 out of 5
Very serious and deliver a lot despite its overseas thank you
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A
Rating: 4 out of 5
Great product
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C
Rating: 4 out of 5
The bottle holder is nice and functional, reflecting the specifications described. Only non-compliant detail: the product arrived without the wooden handle present in the photo. I don't know if it was due to a factory defect or carelessness in preparing the order. It is not a cheap product, so I expected more care. In any case, it is a good product and does its job very well.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 2 out of 5
The parcel arrived unannounced and I had to run back when the delivery man was at my house... No more orders ever!
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Response from tompress.com
Hello, We informed you of the departure of your parcel on 20/04 and its routing on 21/04 by e-mail with the link of follow-up in real time. Best regards.
A
Rating: 4 out of 5
Evaluation of a basic order!
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A
Rating: 4 out of 5
sterilizer deformed under the box, impossible to see on delivery
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Response from tompress.com
Hello, Sorry, is the sterilizer damaged? Or just the carton? Kind regards.
A
Rating: 4 out of 5
Ras
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A
Rating: 4 out of 5
Everything went well and I'm satisfied with the service.
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A
Rating: 4 out of 5
The only complaint. It's not for you, but for the "Pierre de Lave" company: there's no CAD document or technical data sheet for use in the kiln. Fortunately, you were there. I asked my question and you answered me very quickly. Thank you
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A
Rating: 4 out of 5
Good merchandise and above all very fast delivery, although the shipping costs were a little too high.
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A
Rating: 4 out of 5
Too long a delay between order and delivery.
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A
Rating: 4 out of 5
excellent product ordered by chronopost late delivery considering the price it's a shame
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Response from tompress.com
Hello, indeed, the request is made, the follow-up can be done with us under reference: 27044. Best regards.
C
Rating: 4 out of 5
I really appreciated the online after-sales support
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A
Rating: 4 out of 5
for a first order I am very satisfied can be a sheet detailing.. the product would be welcome thank you
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A
Rating: 4 out of 5
The quality of the frying pan is outstanding, the only problem being the long wait (understandable in these times of health crisis).
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A
Rating: 3 out of 5
Good quality product that perfectly meets my expectations. ( Functional and compact ) On the other hand, the price seems very high compared to the product in terms of materials and finish.
I was very disappointed with the assembly. A nut is missing on the lever pivot pin, and the addition of washers behind the nuts would have been a plus, to prevent the paintwork from coming loose.
Translated reviews
I was very disappointed with the assembly. A nut is missing on the lever pivot pin, and the addition of washers behind the nuts would have been a plus, to prevent the paintwork from coming loose.
A
Rating: 4 out of 5
no. thank you
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A
Rating: 4 out of 5
TOO LONG A WAIT FOR DELIVERY A REPROACH NO EXPLANATION.IF NOT ASKED NO INFO ON SHIPPING DELAY
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C
Rating: 4 out of 5
you can improve the product I bought.
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A
Rating: 4 out of 5
The product is of very high quality, and the packaging is ultra-secure. The only drawback is that clips are needed to close the jars (which seems obvious once you've received them), and it's a shame that the ordering site isn't better optimized, offering the option of buying additional products when you complete your basket.
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A
Rating: 4 out of 5
3 stars for delivery but due to the post office
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A
Rating: 3 out of 5
Wrong product compared to the site description
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A
Rating: 4 out of 5
Very good service. Perfect packaging. Unbeatable product quality.
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A
Rating: 4 out of 5
Good for a first order
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A
Rating: 4 out of 5
Good quality Damaged carton
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A
Rating: 4 out of 5
I received a damaged and sharp flour scoop, tompress sent me another after I sent them photos. The second shovel I received was also damaged. I've given up and haven't phoned to tell them, what's the point if it's to receive the same one again. It's a pity, because I'm satisfied with the other products I bought on the site.
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A
Rating: 4 out of 5
Product very well packaged and as described.
Perfect
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Perfect
A
Rating: 4 out of 5
Very fast delivery but it could have a more accurate delivery tracking.
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A
Rating: 4 out of 5
Good site and good choice
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A
Rating: 3 out of 5
Problem with geodis/calberson carriers.
Everything was broken, package opened before delivery (by deliveryman to see what it was...")
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Everything was broken, package opened before delivery (by deliveryman to see what it was...")
Response from tompress.com
package without pallet underneath."