The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
IT IS UNACCEPTABLE TO FIND AN ORDER SO POORLY PACKAGED PUT IN A HUGE BOX A PUSHER THAT WEIGHS HEAVY AND A PLASTIC TRAY WITHOUT CALLAGE INSIDE IF IT IS ONLY A SMALL PIECE OF KRAFT PAPER NOT TO MENTION ALL THE OTHER SMALL FRAGILE ITEMS OF THE ORDER MY CAKE MOLD WAS WELL ON DENT WE CAN NOT BLAME THE CARRIER!!!!!un peu decue
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Acheteur Vérifié
Rating: 3 out of 5
More than a month to receive my order
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Acheteur Vérifié
Rating: 3 out of 5
Perfect delivery.
Desus of the goods. With breaks and chips. After-sales service response leaves much to be desired.
Poor customer service, 3 weeks waiting for 1 product. I have to change product, not even able to offer me the 10euro difference on a 460euro invoice. Impossible to make you a commercial offer up to 10euro".
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Disappointed because the product is not quite the same as the one on the catalog. Only one shelf inside and the other one outside... The model should be made for a capacity of 18.
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Response from tompress.com
Hello, A single shelf forms the 2 levels to obtain 2 levels of 6. This is a handcrafted product. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The product is of good quality and seems durable. On the other hand, I don't know why but the package was repackaged by the post office... and one of the two watering cans ordered needs a little welding to fill a mini-hole which will cause a slight loss.
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Acheteur Vérifié
Rating: 4 out of 5
Everything corresponds to my order, well
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Acheteur Vérifié
Rating: 4 out of 5
Delivery too late and without prior notice.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed in November, received 1 week ago. I had to call support twice to get information about my order. Despite my request, they never took the initiative to warn me of the delay, keep me informed, etc. No proactivity on the part of Tompress, which is a shame.
Products conformed however
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Acheteur Vérifié
Rating: 2 out of 5
Delivery times that don't correspond at all to what is advertised (differences of several weeks or even several months). And when you talk to customer service about this, the response is not at all commercial.
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Response from tompress.com
Hello, In this period of pandemic, many manufacturing deadlines are not met due to lack of raw material or production delays. We are trying to update the replenishment times on the site in real time, so that you can have the information immediately. Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery service... it's a gift, the product hasn't been used yet...
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with the article
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Acheteur Vérifié
Rating: 3 out of 5
I made an order and apparently there was not everything and.not even warned So I called because I had not received and the tell me that it an article will be available from May and asks me if I still want it so I say yes and then I have to pay postage and so I receive my order and surprise the next day I receive another article so a little disgusted to have to pay again.
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Response from tompress.com
Hello, We did indeed ship the available immediately, the rest was restocked a few days later and shipped promptly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I'm missing the merguez spice and the 5 euro gift voucher. Which undoubtedly disappeared during delivery, as the cardboard box was ripped open and re-taped with adhesive tape from La Poste.
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Response from tompress.com
Hello, the parcel was repackaged after customs clearance, and you should have received a postal receipt. We have sent you the missing spices and are dealing with the claim directly with the post office. The code to redeem your voucher will be sent to you by e-mail. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.
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Response from tompress.com
Hello, We apologize for not having given you complete satisfaction. We have received your return package and refunded your order. We remain at your disposal to improve your next experience. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I had ordered a red terrine, but the manufacturer was out of stock. I should have been informed immediately. I had to worry about the delay before they offered to replace it with a white terrine. Too bad ....
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Acheteur Vérifié
Rating: 2 out of 5
2 months delivery delay, several exchanges with a so-called "customer service" who refused to send the items in two instalments.
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Acheteur Vérifié
Rating: 4 out of 5
The product originally ordered was not what was delivered. The reference was not in stock, the restocking period was 2 weeks, but after this period no news. I think it's a shame that after 1 month, I had to ask about the new delivery time and repeat this operation 3 times, only to be offered a product after 3 months.
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Acheteur Vérifié
Rating: 4 out of 5
The postwoman was absent when I received the parcel the day before, but brought it back to me the next day.
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Verifizierter Käufer
Rating: 2 out of 5
Some jars were broken, I had a pile of broken glass. Some lids dented. Service was quick, refund broken parts. This is of no use to me as I need the jars and lids I ordered in this quantity.1. I can't order 2 jars, lids that are broken. But only 6, 12. I do not need this quantity. 2. i pay shipping costs again.
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Response from tompress.com
Hello, if you find a breakage, reject the package, it will be returned to the sender and we can proceed to send a new package. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Reliable service
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Acheteur Vérifié
Rating: 4 out of 5
very good merchandise and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Item as described
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Acheteur Vérifié
Rating: 4 out of 5
Pleasant and professional phone call. Very good quality material. Very satisfied with the site.
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Verifizierter Käufer
Rating: 4 out of 5
Professional handling, good service.
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Acheteur Vérifié
Rating: 4 out of 5
Thanks for the fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
i placed an order in january, some items were not in stock and i was made to wait 3 weeks, then another 6 and another 6. finally i cancelled part of my order after 10 weeks. the items ordered were not exceptional (plastic bins, legumier,...) customer service not very commercial, not very creative, refusal of partial delivery, no commercial gesture.
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Acheteur Vérifié
Rating: 4 out of 5
Not too friendly on the phone.
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Acheteur Vérifié
Rating: 2 out of 5
Not satisfied with my order, impossible to give an opinion, it doesn't work and not satisfied either with my call to customer service.
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Response from tompress.com
Hello, Could you please send us the details by e-mail? Please send your e-mail to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Great!
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Acheteur Vérifié
Rating: 4 out of 5
mold chisel; poorly designed and finished product; too much aluminum burr on the rotation axis; jams or comes loose with each mold. everything else in the order is top-notch.
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Acheteur Vérifié
Rating: 2 out of 5
i've had a similar Zyliss appliance for 40 years and it's worked perfectly for all that time. unfortunately, everything wears out. knowing your equipment, i didn't think twice and bought from you. this appliance doesn't cut into small pieces and what's more, it comes apart while cutting. what do i have to do to return it and get my money back?
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Response from tompress.com
Hello, please contact us at 05 63 71 44 99 for details or via the website: https://www.tompress.com/PS-contact.aspx. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, it's a shame to overcharge for certain products like hoses, which are 2x more expensive, forcing me to change sites. You should be charging the right prices for consumables and for good customers.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel arrived very quickly and in good condition. On first use, a little of the paint peeled off, but the press then worked very well. The only small negative point is that the press was delivered only wrapped in plastic, so it was covered in dust and with a few small scratches.
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Acheteur Vérifié
Rating: 4 out of 5
A lot of waiting because a product was not available. Contact with customer service was very professional and fast. Fast delivery as soon as the product was in stock.
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Verified Buyer
Rating: 4 out of 5
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
2 months for a small order is a bit much!
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Acheteur Vérifié
Rating: 4 out of 5
Hello everyone, my canister is of very good quality and suits my needs very well.
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Acheteur Vérifié
Rating: 2 out of 5
For a missing item, delivery delayed 2 weeks. No commercial gesture.
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