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A
Rating: 4 out of 5
Oversized packaging for the size of the product. Waste of paper out of all proportion to the size and relative fragility of metal cake moulds.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 570 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
All in all satisfactory, except for the delivery, which took a little too long.
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A
Rating: 4 out of 5
delivery delayed for unknown reasons?
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A
Rating: 4 out of 5
Received in good condition. We usually used a 32 chopper borrowed from a friend, and with this n°22 chopper we didn't feel like we were spending any more time making our 2 annual pigs! The equipment seems to be of high quality.
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A
Rating: 4 out of 5
nothing to say, very good service.
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A
Rating: 3 out of 5
Order placed on 25/11. No news, reminder on 10/12. One of the products was out of stock, restocked the following week, reminded again at the beginning of January and suggested another product, order received promptly. Order received promptly afterwards. Review communication if product missing, to modify order if necessary. I had to buy from another supplier.
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A
Rating: 4 out of 5
I received an e-mail telling me that my parcel had left, when I wanted to track my parcel it didn't work and when I received it I realized that it had been shipped 3 days after I received the e-mail. I would have preferred to receive confirmation of shipment only when it was actually dispatched.
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A
Rating: 2 out of 5
I am disappointed with this order as Tompress only acted as an intermediary between me and a Russian supplier. The skimmer had already been used and was not clean, and one of the parts was almost impossible to dismantle for cleaning. The deliveryman didn't phone when he came so took the parcel back to the post office while I was at home.
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A
Rating: 4 out of 5
Book translated from an American work. Interesting for those unfamiliar with smoking techniques.
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Rating: 2 out of 5
product delivered by default, because product initially ordered was out of stock. i only found out when i called tompress to worry about the non-delivery of this product for which no one had bothered to call me and inform me of its non-availability!!!!
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Response from tompress.com
Hello, The information was correctly noted on your order confirmation sent by e-mail. You can see the availability for each item on the right of the photo. Best regards.
C
Rating: 4 out of 5
There was a small problem ... but talking to support resolved it with kindness and courtesy
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A
Rating: 4 out of 5
perfect
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A
Rating: 2 out of 5
Order sent on 22/11/2020 goods received on 06/01/2021 (delay much too long, not a call from you, not excused just a word of apology with the invoice . Sincerely
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Response from tompress.com
Hello, Unfortunately the restocking of the item that was out of stock at the time of the order took longer than expected and we are sorry for that. Yours sincerely
A
Rating: 4 out of 5
Can do better in terms of time between order and delivery. Apart from that, very good
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A
Rating: 4 out of 5
Very fast delivery. The granulometry of the sawdust is rather all in 2.5 too bad, I had to mix it with a base I had for it to work.
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A
Rating: 3 out of 5
Not much explanation for practice. The first results are not worth the price of the product.
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Response from tompress.com
Hello, you'll find all our advice on pushers online here: https://www.tompress.com/A-10006100-tout-savoir-sur-les-poussoirs-a-viande.aspx Please don't hesitate to contact our customer service department on 05 63 71 44 99 or [email protected] for advice. Best regards.
A
Rating: 2 out of 5
When I placed my order, the announced delivery time for an item was 6 to 8 weeks. My order was finally shipped after more than 14 weeks. I had no explanation from Tom Press. And they refused to send the rest of my order until all items were available. The items received are good but lack a user and maintenance manual.
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Response from tompress.com
Hello, Orders are sent only once, depending on stock availability. For which item do you need an instruction manual? Best regards.
A
Rating: 3 out of 5
I'm having a problem with my thermometer, which isn't working. Since the 1st call on December 30th, an e-mail on January 4th and another call on January 7th, I'm still waiting to find out what to do to finally get help. I think that's a long time.
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Response from tompress.com
Hello, We have arranged for the item to be returned, and are waiting for it to be replaced or repaired, depending on the tests carried out. Best regards.
A
Rating: 4 out of 5
Okido
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A
Rating: 4 out of 5
Hello, the delivery times were a bit elastic (+50%) and the packaging was a bit inadequate (undignified?) for equipment of this price (a few pieces of expanded polystyrene and a few strands of kraft paper). As a result, the cardboard box was open (although nothing was missing) and the case of the épépineuse was scratched. Nothing serious, it works but it doesn't give confidence for a next order! What a shame!
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Rating: 4 out of 5
Very good material but product indicated available, no news... I sent an email and was told that the product was out of stock.
Delivery took 3 weeks
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Delivery took 3 weeks
A
Rating: 4 out of 5
Great product!
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A
Rating: 2 out of 5
Delayed delivery, items as expected, but nothing more.
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Rating: 4 out of 5
Very good product.
Delivery time not as indicated at time of order.
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Delivery time not as indicated at time of order.
A
Rating: 2 out of 5
I had to ask to know the status of my order (because no email from them on the progress) and I was informed that to get my order quickly I had to pay again shipping costs: a joke !!!!!!!!!!! So Christmas gift received after Christmas!
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C
Rating: 4 out of 5
I was afraid it would not work, but instead the rising occurred perfectly.
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A
Rating: 3 out of 5
after a number of satiating orders, in the last delivery, there was the Henry cassolette split along its entire length; unusable. we opened the parcel before signing for it with the deliveryman, but didn't notice the split. Probably badly packed.
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Response from tompress.com
Hello, Please send us details and one or more photos of the article to [email protected]. Best regards.
A
Rating: 4 out of 5
ok order
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A
Rating: 4 out of 5
On 24/12/2020 at 6 a.m. my order tracking told me that the package had arrived at the delivery point.
I waited for the message to come and pick it up in vain...after several days I went to the sorting center and my parcel was there. I don't know where the problem lies".
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I waited for the message to come and pick it up in vain...after several days I went to the sorting center and my parcel was there. I don't know where the problem lies".
Response from tompress.com
but it's so that other people don't have to wait for the order to arrive."
A
Rating: 4 out of 5
The knives sent are not absolutely identical to the one initially supplied by Porkert: relatively large play with the receiving part.
Let's hope this doesn't affect their use.
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Let's hope this doesn't affect their use.
Response from tompress.com
Hello, there are several sizes of chopper and therefore knives, is the diameter of the knife the same as your model? Best regards.
A
Rating: 4 out of 5
No problem to do again
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A
Rating: 4 out of 5
Very good material, I recommend it.
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A
Rating: 4 out of 5
Delivery time, for this article, a little long but considering where it comes from, I understand. Very good product that gives me complete satisfaction.
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Rating: 4 out of 5
Beautiful item except for the lid finish. Color not uniform and the lid nipple is cracked at the base. May I send you a photo?
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Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99, or send the photo to [email protected]. Best regards.
A
Rating: 4 out of 5
Hello, The delivery time was a little long because one of the products was unavailable. I contacted customer service to find out about the delay: I was very well received and very well informed about the delay and the possibility of modifying my order. The products delivered were very well packaged and conformed to their description.
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A
Rating: 3 out of 5
for the delivery no possibility of verifying the goods before the departure of the deliveryman no signature and no civility (answer not the time)
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A
Rating: 4 out of 5
I would have liked to have been informed of the delay in delivery.
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A
Rating: 3 out of 5
Received on time, but the box was completely torn, and completely soaked. The products seemed to be in good condition. So I kept it. I hope I didn't make the wrong choice. I hope it won't happen again. So a little disappointed
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A
Rating: 4 out of 5
I'm happy with the product but there was an error in the communication of the file, the carrier didn't have the right phone number to contact me, I had to call him myself.
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Rating: 4 out of 5
Too bad about the delay, but you remain one of my favorite suppliers.
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