The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello, What is the diameter of the lid I received? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
delivery as expected and material corresponding to my expectations.
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Acheteur Vérifié
Rating: 2 out of 5
Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).
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Response from tompress.com
Hello, Your parcel tracking request was received on 12/11 and answered the same day. Yours faithfully
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Acheteur Vérifié
Rating: 4 out of 5
good quality, but order processing too slow
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Acheteur Vérifié
Rating: 4 out of 5
very responsive telephone service+++++++++
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Acheteur Vérifié
Rating: 2 out of 5
Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !
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Response from tompress.com
Hello, it's done! I hope you'll update your satisfaction by changing your rating. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
They had emailed me a link that didn't work. After my first notice, they sent a link that worked. The sterilizer works great! Unfortunately, they were right about the delivery time (it said 6-8 weeks, and it didn't arrive until then).
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Acheteur Vérifié
Rating: 4 out of 5
Bieb
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Acheteur Vérifié
Rating: 4 out of 5
With the exception of the delivery charges, which are a little onerous, your service as a whole meets my expectations of a good supplier.
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Acheteur Vérifié
Rating: 3 out of 5
Carrier null....package badly damaged
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
Wrong product display and description on the site!
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Response from tompress.com
Hello, the references of the choppers compatible with this accessory are indicated on the description. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
Too bad the rennet and ferments were not in stock, it should have been known when the order was placed, like ( in the process of being restocked, lead time ....) Almost 3 weeks delivery time, not even an email to warn me, I have to ask for news of the lead time...in short, not great logistics....
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Response from tompress.com
Hello, The information is on the order confirmation received on 14/10. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
very good, but it's not possible to track parcels. imagine when they have to be signed for. we spend days waiting?
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Response from tompress.com
Hello, the carrier will contact you in case of absence and leave you a notice to organize its representation. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
broken product, still not replaced after a week
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Response from tompress.com
Hello, The replacement left our warehouse on 13/11. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I'm sorry about the delivery time, which was over 2 months. I was not notified of the delivery, nor was I given an appointment to pick up the pallet. What would have happened if I hadn't been there. That said, very good material.
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Acheteur Vérifié
Rating: 4 out of 5
R. A. S.
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Acheteur Vérifié
Rating: 4 out of 5
Products very well packaged. Quality equipment.
20 liters of apple juice made.
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Acheteur Vérifié
Rating: 3 out of 5
Product delivered one month after order...that's a long time. No clarification or apology from customer service.
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Acheteur Vérifié
Rating: 3 out of 5
Order held for over 2 months..without TOM press contacting me. I had to call!
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Response from tompress.com
Hello, The deadline is noted on the products and recalled on your order confirmation of 04/09/2020. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time much longer than originally announced. A message announcing delivery delays would have been appreciated. Otherwise responsive customer service, good quality product and as expected.
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Acheteur Vérifié
Rating: 3 out of 5
BOTTLE CAPS DO NOT CLIP ONTO THE BOTTLE AT ALL VERY DISSATISFIED
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Response from tompress.com
Hello, which bottles (brand and reference) do you use them with? Best regards.
C
compratore verificato
Rating: 4 out of 5
There was a delay in delivery twice and I cannot give a full grade. But the service girl was very nice in providing for the problems. The site is great and well stocked, I will buy again.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, a delay of 10 to 15 days was announced. It is regrettable that the delay has tripled without any announcement on your part.
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verified buyer
Rating: 4 out of 5
Although a long wait due to item not being in stock once stock in delivery was quick. Item arrived undamaged. Only downside was the guide that came with it is in French and no translation alongside. Email communication excellent but verbal difficult due to language barrier. On the whole wouldn't deter me from using Tompress again
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time postponed and delivered to the post office instead of home.
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked a recipe booklet in French, I'm not an English speaker by any means.
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Acheteur Vérifié
Rating: 4 out of 5
The delivery time was quite long, it was a gift for a birthday. On receipt, the birthday had passed. Otherwise, the sweater is of good quality and the customer service is top-notch... if you're patient.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery although I had paid for it, it was supposed to be free and so I paid for it... Otherwise the product is very good.
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Acheteur Vérifié
Rating: 4 out of 5
Very good value for money. Basic but acceptable delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Fast service. Good order tracking.
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compratore verificato
Rating: 3 out of 5
the product arrived on time and int perfect condition. Unfortunately, both the wooden spout and cork leak a lot and I had to empty the jar in meal of times to insert shims. Cork and spout still leak.
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Response from tompress.com
Morning. In order to make the cork stopper and wooden faucet leak-proof, you must first fill the vinegar jar with 1 liter of water and leave it for 2 to 3 days ( as stated in the leaflet). Only after this step can you fill with vinegar and be sure that the jar does not leak. Available for further clarification, TOMPRESS CUSTOMER SERVICE.
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Acheteur Vérifié
Rating: 4 out of 5
Compliant
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Acheteur Vérifié
Rating: 4 out of 5
The delivery time is very fast, the device works very well! This is the 2nd time I've ordered from TomPress... not disappointed!
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived very damaged, but nothing was missing, fortunately, I made the deliveryman wait to check it.
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Acheteur Vérifié
Rating: 4 out of 5
As fast as ever!
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Acheteur Vérifié
Rating: 4 out of 5
none
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery and no gesture from TOMPRESS.
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Acheteur Vérifié
Rating: 3 out of 5
Ordered in April, delivered at the end of October after two reminders from me! No direct information from TOMPRESS, dubious customer follow-up?
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Response from tompress.com
Hello, Delivery times are indicated in real time on the site. In the event of a postponement, you will receive an e-mail alert like the one sent on 22/06. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
Very good and powerfull product, but very poor packing. The base of the machine was bent and scratches on it.
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