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A
Rating: 4 out of 5
super store, fast and efficient service.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
When I ordered, the delivery time was about 10 days, but it took 3 weeks to ship. 2 screws were missing on delivery. They were sent to the billing address instead of the delivery address. A phone call to ask where to deliver them would have avoided this inconvenience as well as the extended restocking time. Otherwise, the smoker is as functional as ever.
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A
Rating: 4 out of 5
Hello, do you have the same terrine in a larger size? Best regards.
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A
Rating: 4 out of 5
Parcel problem satisfactorily solved by your services
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A
Rating: 4 out of 5
nothing to report
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A
Rating: 2 out of 5
Very very long delivery Incomplete description e.g. for snow shovels, it is not specified that the handle is missing
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A
Rating: 2 out of 5
delivery supposedly in 48h. I've been waiting 13 days for my parcel. After calling, I was told to wait another 4 days to make a claim.
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A
Rating: 4 out of 5
The parcel was thrown over my hedge and landed in my garden. Fortunately, nothing broke in the shipment. I don't know whether it was the delivery man or a neighbor who received my order by mistake. I didn't like this kind of delivery so much that I didn't complain to Colissimo. It seems that many delivery incidents occurred during this period.
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A
Rating: 4 out of 5
Refused parcel because of broken glass!
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A
Rating: 4 out of 5
Good book
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A
Rating: 4 out of 5
well
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A
Rating: 3 out of 5
One of the books ordered was marked Supply in progress".
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Response from tompress.com
even though it is no longer published. As a result, the entire order was blocked waiting for this book, which was unlikely to arrive! The parcel arrived too late
A
Rating: 4 out of 5
The delivery driver gives no indication of the time of delivery
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V
Rating: 3 out of 5
Delay in getting order due to post code problems address not recognised by vendors systems, sent further confirmation of address. Pleased with the goods quality.
A
Rating: 4 out of 5
This is the first time I've ordered from TOMPRESS; overall, I find them to be a serious company. I'll be able to say more when I place future orders.
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A
Rating: 4 out of 5
order received quickly, well packaged, and without problems
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A
Rating: 3 out of 5
I would have liked a message to warn me of the delay in orders, or to give me an approximate delivery time. I received my parcel more than 2 months after ordering, without any contact from customer service.
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A
Rating: 4 out of 5
Just a delay on the scheduled time
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A
Rating: 4 out of 5
The cocotte from a well-known Italian brand is made in Turkey and this is not mentioned in the description on the website. The price after reduction is the normal price" observed on online sales on a reputable site. I thought I'd made a bargain
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Response from tompress.com
I've been had
A
Rating: 4 out of 5
perfect product . wait and see since the stone has only been used once
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A
Rating: 4 out of 5
nothing to say thank you
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V
Rating: 4 out of 5
Haven't tried everything yet!
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A
Rating: 2 out of 5
The covid crisis had a nice ring to it. Were not able to honor an order placed on April 28, at the end of each month I was told it would arrive next month and when I was told end of September and by dint of impatience I switched my article for another. Very disappointed. As for customer service, I've never had the same contacts, so I've heard different things.
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V
Rating: 4 out of 5
It took a few weeks for TomPress to get one part of my order (I assume COVID had disrupted supply chains). I made an online inquiry through their website as to the status of my order and was informed of the delay. As soon as they had the item, my order was despatched to me and delivered in its entirety. They appear to have an extensive product range of robust equipment.
A
Rating: 4 out of 5
The insect killer lamp has already stopped working. I need to replace the bulb
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A
Rating: 2 out of 5
Delivery time far too long
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A
Rating: 4 out of 5
The service provided by your sales team's availability and dedication is top-notch.
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A
Rating: 3 out of 5
Horrible packaging, the stewpot is dented on one side, the post office redid the whole package, no thanks to Michel on ...................................... No return because I had an emergency. To be seen if I make another purchase. ????????????
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Response from tompress.com
Hello, please call us on 05.63.71.44.99. Best regards.
A
Rating: 2 out of 5
Delivery times too long, several months waiting to receive mediocre crates Customer service easily contactable but disappointed with my purchases Attention to you!
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Response from tompress.com
Hello, I invite you to call our customer service at 05.63.71.44.99 regarding the items ordered. Best regards.
A
Rating: 3 out of 5
Very long delivery time Order placed Delivered one month later Not even informed by the service of the delay
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Response from tompress.com
Hello, We apologize for the inconvenience caused by the delay in delivery. We informed our customers of the delay on this item in an e-mail dated July 22. This message has probably gone into your spam folder. Best regards.
A
Rating: 4 out of 5
very well
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A
Rating: 4 out of 5
The visual quality/price ratio is good, but we'll have to check how long it lasts in use.
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
I'm not sure of the accuracy of the temperatures displayed.
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A
Rating: 4 out of 5
Very good equipment as usual. The description corresponds well to the product. Easy to use and secure. Easy to clean.
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A
Rating: 3 out of 5
nothing to say corurante order
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C
Rating: 4 out of 5
Very happy on delivery, fast and very professional and present assistance. The goods received I expected something more sincerely, hive corners missing roof not stable and anti-Varroa plate non-existent. Quality price very disappointed.
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A
Rating: 4 out of 5
Satisfied with the product
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A
Rating: 2 out of 5
The merchandise is good but I had to wait 2 months to get it The customer service is zero because they never kept me informed I had to call several times with the only answer each time we have to wait Not an explanation, not an excuse and the misery gesture of a voucher of 1
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Response from tompress.com
Hello, We apologize for being short-staffed. The circumstances are exceptional and I hope you understand that. Restocking times are gradually returning to normal. Best regards.
A
Rating: 2 out of 5
Good equipment: Italian for the corer and German for the stoner.
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Response from tompress.com
Hello, what happened? Please detail the situation at [email protected]. Best regards.