The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The BIG black spot is the delivery by post....2 broken verrines .
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Response from tompress.com
Hello, our after-sales service has taken care of everything. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
On the website it says 48 hours. In reality I received it 6 days later.
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Response from tompress.com
Hello, The situation is gradually returning to normal. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The wooden stamps for butter are not deeply enough engraved.... I'm still waiting for my ferments and rennets orders on 15.5.......
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Response from tompress.com
Hello, we are waiting for them to be restocked. Your order will be dispatched as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Never disappointed by the quality of the equipment
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Acheteur Vérifié
Rating: 4 out of 5
Last time it was 12 days. This time it's 14 days. But in general it's good.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied so far with your services delivered quickly compliant products a little too much advertising in the packages but good ...
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I placed an order with you. I phoned to find out the delivery time, as I had been waiting for several days. Your employee told me that an item was out of stock and that upon receipt, my order would be shipped. I still had nothing, so I called you a second time and was told that the item had been discontinued. what happens if I don't call?
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Acheteur Vérifié
Rating: 4 out of 5
Average for delivery, but you have to take the context into account. In general, it's very good.
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Acheteur Vérifié
Rating: 4 out of 5
cde confirmed and on time no particular problem
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I received my stove order but there is a black film when I wash it. Can you please help me?
Very disappointed with the after-sales service: the product is out of stock, the restocking times have been delayed, okay, no worries, I'll wait... Except that I had no news, it was up to me to call several times to find out the restocking times and they couldn't tell me for sure when the parcel was going to be delivered... I waited 2 months before receiving it.
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Acheteur Vérifié
Rating: 3 out of 5
Shipping took too long. 10 days after my order, my payment had still not been processed. Customer service was supposed to get back to me, but never did, so I had to send an e-mail to receive my product.
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Acheteur Vérifié
Rating: 4 out of 5
Quality product
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Acheteur Vérifié
Rating: 2 out of 5
Very long delivery with no information. Good quality products, but much faster elsewhere.
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Acheteur Vérifié
Rating: 4 out of 5
delivery a little long but given the current circumstances it is normal, good product received
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Acheteur Vérifié
Rating: 4 out of 5
late delivery due to exceptional situation
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Acheteur Vérifié
Rating: 4 out of 5
Excellent customer service!
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Products conform to my order. But for delivery, Chronopost, as usual, is pitiful. They show great ingenuity to make customers' lives miserable. In this case, no pick-up delivery. I went to pick it up in a remote area 20 kms from home. Waiting outside in a queue (virus obliges). Colissimo is less rotten, that's for sure.
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Acheteur Vérifié
Rating: 4 out of 5
No problem as usual
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Acheteur Vérifié
Rating: 4 out of 5
Super effective product. 2 in 1.
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Acheteur Vérifié
Rating: 4 out of 5
The pellet tongs are of only "average" workmanship, which detracts from the overall rating. I would have preferred stainless steel, or at least that the material be mentioned. In this case, it's a combination of materials that I wouldn't call very noble.
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Acheteur Vérifié
Rating: 4 out of 5
Serious and fast
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time a bit long considering that the item was supposed to be in stock when ordered. Price a bit high for plastic and not degressive in relation to the number.
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery Small error in order quickly corrected Good product
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Acheteur Vérifié
Rating: 4 out of 5
Delivery on time, product arrived undamaged.
Cake production resumed.
Keep this address !!!!!
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Acheteur Vérifié
Rating: 3 out of 5
Not fast despite extra delivery charges
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Acheteur vérifié
Rating: 4 out of 5
ok for the order. we'll wait to see how it's used
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Acheteur Vérifié
Rating: 4 out of 5
material conforms to what was requested. reliable packaging and delivery on time. RAS Thank you Tompress.
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Response from tompress.com
With pleasure! Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
i've placed several orders at the same time on different sites and, sorry, the post office really doesn't deliver. others have delivered within 48 hours, but for your delivery method that's far from being the case. what's more, the parcel tracking procedures are not respected. nothing between the drop-off at the post office and the arrival. too bad for the public service""
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Acheteur vérifié
Rating: 4 out of 5
Unfortunately, due to containment, the parcel arrived too late ( 7 days ) However, other orders placed at the same time, arrived after three days. ( Other delivery service )
Very disappointed. It says antiadhesive when it's not the case at all...
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Response from tompress.com
You still need to flour the dough well, as it's not compact and can get lodged in the perforations before the crust has formed.
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Acheteur vérifié
Rating: 4 out of 5
long delay after the corona?
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on 23/04/2020, received on 05/05/2020. Tompress deducted the invoice before delivery. The goods received were not those ordered (1l bottles instead of 0.5l). The packaging is not suitable for the product: 1 bottle broken (reported on delivery) and 6 bottles cracked. No complaint form in the parcel, customer service unreachable. Very disappointing.
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Response from tompress.com
Hello, We apologize for the inconvenience, a case is being handled by our after-sales service. Could you please send photos of the damage to infos@tompress? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very happy with the sign. Serious and competent. Thank you very much.
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