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A
Rating: 4 out of 5
Ras c'est propre et rapide merci
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 570 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
On-time delivery and quality products
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Very satisfactory telephone reception when ordering. The deliveryman was unpleasant because he was in a hurry, which meant I didn't have enough time to check the contents of the parcel and envelope. As a result, I discovered that the invoice was missing a few days after receiving the parcel. Fortunately, following my complaint, customer service was very quick to send an invoice. Satisfactory
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A
Rating: 4 out of 5
The item is exactly as shown in the photo, there are a few small imperfections on the lid.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 2 out of 5
delivery not yet collected 04/21/2020
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Response from tompress.com
Hello, Your parcel is on its way. Due to the unprecedented health situation, the distribution of mail and parcels by La Poste has slowed down considerably. Best regards.
A
Rating: 4 out of 5
Too bad the good-for-nothings at the post office only do their job at 30%.
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Response from tompress.com
It's a shame to give Tom Press a bad mark. However, we also regret the lack of commitment and support shown by some towards the confined population.
A
Rating: 4 out of 5
Solid, reliable kitchen utensil.
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A
Rating: 4 out of 5
On-time delivery. Perfectly secure packaging.
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A
Rating: 3 out of 5
I'm ill from Covid19 and the deliveryman forced me to come down, he didn't want to go up 2 floors, I told him I was ill, he said I didn't care, I'm leaving with the parcel, I had to come down to get it, it's catastrophic.
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Response from tompress.com
We apologize for this inconvenience, which we will pass on to our carrier.
A
Rating: 4 out of 5
very good and inexpensive products
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A
Rating: 4 out of 5
A good company to recommend
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A
Rating: 4 out of 5
Product conforms to the order and beautiful quality too bad that delivery took 4 months ... otherwise all ok thank you.
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A
Rating: 4 out of 5
the mould suits me perfectly, I've used it several times and it worked perfectly
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A
Rating: 4 out of 5
Hello, this survey is probably automatic because I haven't received anything.
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Response from tompress.com
Hello, your parcel has arrived at the sorting center in your department and should be delivered shortly. Best regards.
A
Rating: 4 out of 5
Efficient when ordered. Delivery problem, but it was the post office's fault A broken throttle lever Otherwise everything is OK
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Response from tompress.com
Hello, Please send photos of the damage to [email protected] with reference 24424 in the subject line. Best regards.
A
Rating: 4 out of 5
Top! A yeast offering would really complement many of your products!
Have a nice day,
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Have a nice day,
Response from tompress.com
Hello, they are ;) they are being restocked, but you can find them here: https://www.tompress.com/CT-8674-levures.aspx Best regards.
A
Rating: 4 out of 5
Quality product at a reasonable price Delivery problematic, certainly due to the current health crisis.
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A
Rating: 4 out of 5
Lack of precision due to insufficient documentation. Problem fitting temperature sensor to door
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A
Rating: 2 out of 5
Hello, I still haven't received my delivery and the previous ones arrived twice. Sincerely Mr Viallard
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Response from tompress.com
Hello, Parcel delivered on 16/04/2020. Best regards.
A
Rating: 3 out of 5
Unfortunately I am unable to give my opinion as I have not received the goods! Of course there are very special conditions at the moment and it is possible that the problems will continue. However, in the event of non-receipt, do you plan to reimburse me? Even if I follow the track of the parcel on the link you sent me, which goes to the post office, there is no advance.
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Response from tompress.com
Hello, Your parcel was delivered on 15/04/2020. Best regards.
A
Rating: 2 out of 5
Not yet recut
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Response from tompress.com
Hello, Yes, but the parcel did arrive in Switzerland. Customs clearance is taking longer in the current climate. Best regards.
A
Rating: 3 out of 5
Thank you
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Response from tompress.com
Thanks, but the rating for Tom Press is still average...
A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
good product and an interesting range
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A
Rating: 4 out of 5
Cuts bones and meat well, skin is more difficult because the blades are not parallel, only the tip cuts Made in Italy, not China...
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A
Rating: 4 out of 5
Satisfied overall and always.merci
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A
Rating: 2 out of 5
The order was picked up by the post office on Wednesday April 8. The tracking has not changed since then - so no scan - as if the package was lost. Not delivered 10 days after the order there is something to worry about!!!
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Response from tompress.com
Hello, Your parcel is on its way. Postal delays are considerably longer at this time of year. Rest assured, it's on its way. Best regards.
A
Rating: 4 out of 5
Thank you!
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A
Rating: 4 out of 5
I'm just sorry that there are no instructions on the pack, it's the first time I've used this product,
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A
Rating: 4 out of 5
complicated delivery due to confinement
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A
Rating: 4 out of 5
Everything went well
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A
Rating: 4 out of 5
Despite a missing item, very good experience and very good after-sales service (the problem was sorted out very quickly) in full confinement.
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Response from tompress.com
Thank you for your confidence and we apologize again for the inconvenience.
A
Rating: 2 out of 5
not cooomercant
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Response from tompress.com
Hello, Could you please tell us directly what's going on? By email: [email protected] or phone 05 63 71 44 99. Best regards.
A
Rating: 3 out of 5
Be careful with your packaging, small parts in large packages so a lot of packing paper, then I made 2 orders in 10 days so 2 times the catalog and advertising. At a time when we're being asked to make environmental efforts, I find it very wasteful.
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A
Rating: 4 out of 5
For the 1st time I ordered flour, top of the top. Fast order despite the confinement,
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Response from tompress.com
Thank you, I look forward to a future order.
A
Rating: 4 out of 5
There are two streets in my town with the same name, so the deliveryman asked me which commune it was. However, the zip code is not the same for the two communes, so unless he had not been given my zip code, he shouldn't have needed to contact me for clarification.
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Response from tompress.com
Hello, Perhaps the label was not legible enough. It is preferable that he took this precaution to ensure proper delivery. Best regards.
A
Rating: 4 out of 5
not applicable
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A
Rating: 3 out of 5
On my last order, there was an impact on the 46 mm basin, which wasn't great, and I was a little disappointed. 4 different orders, two damaged devices on two different orders, and one returned by Tompress (the thermometer). The material is not at fault because it's of good quality, but perhaps transport was poorly handled? or the packaging of the products needs strengthening?
Best regards, Mr and Mrs FEREY
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Best regards, Mr and Mrs FEREY
Response from tompress.com
Sorry for the inconvenience, we will do our best for your next order.