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A
Rating: 4 out of 5
already recommended to associations and friends, all delighted
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 2 out of 5
despite a parcel in good external condition, i.e. not unpacked on the spot, i had the unpleasant surprise of discovering one of the feeders broken into 2 pieces. it was glued back together, but it's a shame all the same.
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Response from tompress.com
Hello, Thank you for sending us a photo of the feeder, don't wait for the satisfaction request, let us know about any incident directly and as soon as possible. You will receive an e-mail with the file reference. Best regards.
A
Rating: 4 out of 5
Products delivered on time, no complaints
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A
Rating: 4 out of 5
Your company is very responsive
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V
Rating: 2 out of 5
The quality of the workmanship was catastrophic - the drawer runners, like everything else, were just stapled together. After unpacking, I had almost all the strips torn out on at least one side and they were hanging down. I have now screwed everything together myself, but now you can already see that the stapled drawers will also soon come apart. Never again. I have not tried customer service
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Response from tompress.com
Hello, we apologize for informing the manufacturer. Best regards
A
Rating: 2 out of 5
The product received does not correspond to the screen view on the site. The supplier has replied that the screen view is not contractual. How can I place a serious order on this site?
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Response from tompress.com
Hello, Our apologies, as agreed, we are waiting for the article to be returned. Best regards.
A
Rating: 4 out of 5
The delivery was respected, except for the deliveryman who didn't want to wait for the package to be checked. I bought the cold smoke adapter but I can't get it to work. Otherwise to be tested
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Response from tompress.com
Hello, Please do not hesitate to contact our advisers on 05 63 71 44 99 (toll-free number), they will help you to install the accessory. Best regards.
A
Rating: 3 out of 5
I had to call to get an order tracking email that was supposedly sent to me... but no, I got nothing. For a first order, not very satisfied with the product (sheep casings), pierced, cut....
Given the price, I expected much better.
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Given the price, I expected much better.
Response from tompress.com
Hello, please register the sender [email protected] in your contacts, perhaps the mails arrive in the trash, spam or undesirable. For the casings, please send us the batch number by e-mail. Best regards.
A
Rating: 4 out of 5
Very fast delivery and items conformed to the description. However, the packaging was insufficient for the fragility of the contents: part of the order was damaged during transport. I received a prompt reply to my complaint.
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A
Rating: 3 out of 5
The one-month delay between order and delivery was far too long for a log gutter ordered in early December and delivered just after the holidays in early January.
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A
Rating: 4 out of 5
good fast delivery
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A
Rating: 4 out of 5
It flows from the tap plug
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Response from tompress.com
Hello, I'll report this to our service department immediately. Best regards.
A
Rating: 2 out of 5
Product defective on arrival, we have not yet managed to have it changed
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Response from tompress.com
Hello, the file is open, please contact our customer service for details. Best regards.
A
Rating: 4 out of 5
Very good product, delivery time as expected
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A
Rating: 4 out of 5
Both items sent and received very quickly, but one of them, the thermometer, was completely broken. Second item sent quickly and perfectly.
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A
Rating: 4 out of 5
Fast and careful delivery, but delivery by Geodis was a disaster: 140 Km, 1h30 and 11 tolls to collect my parcel.
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A
Rating: 4 out of 5
Bonjour, filtre toujours en pièce, j'aimerais avoir la notice en français svp J'ai déjà fait la demande mais toujours pas de réponse.
Sincerely Rémi
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Sincerely Rémi
Response from tompress.com
Hello, Our apologies, it was sent to you by e-mail this morning. Best regards.
A
Rating: 4 out of 5
nothing to say....conforms to description
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A
Rating: 4 out of 5
Package arrived quickly despite strikes. Fast shipping. However, impossible to light the sawdust.... may be too wet? I'll try this summer.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Bad product. major design flaws: the cooking water overflows between the cooker and the strainer. sold for 5 L of water, in reality, when used with 500 gr of raw pasta, you can barely use 4 L - then the stainless steel Food. very poor quality - the color of the water has become cloudy, with grayish spots on the surface very suspicious. + some rust spots after 4 uses FUYEZ
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Response from tompress.com
Hello, This is extremely surprising. Please send us photos of the article to [email protected]. Best regards.
A
Rating: 4 out of 5
Apart from problems with delivery. Very good quality of goods and very good contact with customer service.
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A
Rating: 4 out of 5
Sterilizer totally in line with our expectations - practical and efficient, a little expensive for our use but the quality is there.
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A
Rating: 4 out of 5
short
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A
Rating: 2 out of 5
The carrier didn't deliver: I called after 10 days to cancel the return of the parcel to the sender. I received a twisted parcel that was unusable. With the return costs, I'm going to pay more than for the goods. At least customer service received me well, but to receive a twisted parcel that's not very useful. Very disappointed.
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Response from tompress.com
Hello, Could you please send us photos of the damage and packaging to [email protected]? Best regards.
A
Rating: 4 out of 5
The Colissimo service is unacceptable I have a 100 failure with the post office this company should not exist The parcel arrived damaged with a little breakage and I was not informed of its availability, I recovered it by pure chance When I say failure,, it is on mail, registered mail and parcels They should be trusted that for postcards Forget the SV
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A
Rating: 3 out of 5
delivery: disappointing: 4 broken pots out of 6... And a refund of only 3...
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Response from tompress.com
Hello, Your message stated 3 broken jars, so we have refunded 3 jars. Best regards.
A
Rating: 4 out of 5
Very nice-looking saw, easy to handle. Just have to try it out.
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A
Rating: 4 out of 5
4 stars for customer service but I haven't dealt with them yet The quality and sturdiness of the products nothing to complain about in addition there is a large choice of spare parts in detail, that's what made me come to this site On the other hand I find the delivery charges relatively high, paying 7.5e for a screw that costs 8 it very quickly climbed the note which makes me order again.
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A
Rating: 4 out of 5
Thank you for a very fast delivery. However, the quality of the product over time is questionable. It seems a little fragile to me, and the blocking to hold the basket open doesn't hold well. Otherwise, I loved the idea of reviving this space-saving basket.
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A
Rating: 2 out of 5
Hello, I still haven't received my parcel. So my evaluation will not be favorable to you; even if I have a lot of patience. Have a nice holiday season.
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A
Rating: 4 out of 5
There was no communication regarding the day of delivery.
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Response from tompress.com
Hello, Didn't you receive the e-mail with the tracking number? Best regards.
A
Rating: 4 out of 5
Product conforms to my order. I think the recipient will like it.
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A
Rating: 3 out of 5
Very long delivery times
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A
Rating: 2 out of 5
Very difficult to separate the two parts of the smoker. Call to the after-sales service, which was supposed to call me back, but never did.
Sawdust much too big and therefore very difficult to burn.
One star is already too much.
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Sawdust much too big and therefore very difficult to burn.
One star is already too much.
Response from tompress.com
Hello, We left you a message on Monday morning on the mobile number given to our secretariat. I've just called again and it seems that the number isn't yours. Please contact us on 05 63 71 44 99. Best regards.
A
Rating: 4 out of 5
Fast, quality service. The products are top-notch.
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A
Rating: 4 out of 5
Compliant.
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A
Rating: 4 out of 5
8-day colissimo delivery Maybe social unrest?
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A
Rating: 2 out of 5
I paid for delivery in 24h and was delivered in 4 days... I would like a refund for the delivery.
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Response from tompress.com
Hello, I can see that Chronopost has sent you a text message about a delay. I am opening a complaint with their services. Please let us know within 24 to 48 hours so that we can take the necessary steps. Best regards.
A
Rating: 3 out of 5
Metal crate, bent fixing bracket at time of manufacture . Paint not dry before shrink-wrapping, so marks on uprights.
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