The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello I am very disappointed to have ordered an item from you because through your site I was hacked with the credit card and I made an order of 250 euros with another site, I reported the fraud on Perceval, then tell you that I am glad to have ordered from you, no
Translated reviews
Response from tompress.com
Hello, Our site is secure, it would be wise to contact us and provide us with the results of the cybercrime investigation to identify the hacking process that was used (phishing, cloning, virus, line hacking ...). For our part, the entire system has been checked. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Flour received that will be out of date 4 weeks later
Translated reviews
Response from tompress.com
Hello, Our apologies, we will be more vigilant. You can still use it. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, the products were very well packaged
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
Take greater care with packaging, depending on the product. In this case, a fragile product cannot move in the crate. The return proves better care on your part. So, very happy in general
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The sleeveless stuffed vest smells of remugle, it's a horeur; you should air your warehouses.
Translated reviews
Response from tompress.com
Hello, We take note of your comment. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Relatively long delivery time. No reply to my e-mail requesting information about this abnormal delay.
Translated reviews
Response from tompress.com
Hello, We have received your e-mail of 07/11 and in this very busy period, it seems that the e-mail has remained unanswered on our part. We apologize for any inconvenience. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Extremely long delivery time and no reply to my e-mail concerning the delivery time.
Translated reviews
Response from tompress.com
Hello, a confirmation of the deadline was sent to you on 20/09. Did you not receive it? Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
The box arrived soaking wet. It was impossible to carry it because it was so wet.
Fortunately, I had ordered glass jars. The deliveryman was sorry, efficient, took the initiative and contacted me to make an appointment.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Unfortunately, the packaging of the goods is not very efficient.
Some jars arrived broken inside the plastic packaging (five in all), polluting all the other jars. I had to spend a lot of time cleaning them to avoid contaminating the product with broken glass.
Translated reviews
Response from tompress.com
Hello, I am forwarding your comment to our customer service department so that you can be contacted as soon as possible. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Make sure you arrive well in advance. My last 2 orders were delayed due to delivery failures.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The delivery was scheduled for the morning and arrived around 4.15pm.
Luckily I wasn't working.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The delivery is made during my working hours, so the driver shows up in my absence during a narrow time slot, whereas a signature is required for receipt, even if I leave my garage open. So I was forced to ask the neighbor to collect the parcel for me. And of course, the warehouse where I could pick up the parcel is closed on Saturdays.
Translated reviews
Response from tompress.com
Hello, You can choose a different delivery address to avoid this inconvenience, in a relay point or at your workplace if it allows it. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Product as described and well-packaged package delivered quickly
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Hello, I've never had a problem with Tom Press, but the delivery relay took a long time for goods that I would have liked to use to make my apple juice... shame.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
not yet used the product
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
interesting book well packaged
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Hello, I gave three stars to the delivery because I found it very long between the order and delivery; of course I was warned of the long delay but more than six weeks. Now very nice dish tried with fish recipe, quite satisfied with the product. cordially, R.Dupuch
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
No worries, everything matches, top salesman
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Very nice product, a downside on the delivery, package sent by post on 30/10, received on 13/11 ... This does not blame Tompress but the Post ...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Unusable, it should be specified in the product ads that the sawdust is too large for cold smoking in a coil... Too bad, lack of precision.
Translated reviews
Response from tompress.com
Hello, The sawdust size is 0.75 to 2.5 mm and is used in the drawers of our smokehouses. Is your smokehouse not equipped with one? What is the brand of your smokehouse? Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Correct product, top packaging....didn't need customer service.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
it's the first time I order on this site, we'll see in the long run.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
I asked for the capacity of the ladle and I received the wrong information, so the ladle does not correspond to my needs. I sent an email, with no reply to date.
Translated reviews
Response from tompress.com
Hello, I have sent you a cancellation form by e-mail, which you are now sending back to us. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
be sure to soak the barrel before filling it with wine, not enough time to judge the quality.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
A little disappointed the skimmer rubs on the inside depending on how you put it on the tap and so it gets damaged over time but I think it's a manufacturing defect.
Translated reviews
Response from tompress.com
Hello, our after-sales service has been informed and your case is being processed. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Hello, The only drawback I would mention is that the order was blocked because you were out of stock on the second book ordered. A phone call would have been enough to reduce the order to one volume, which I would have been happy to receive quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
We had to collect the parcel from Geodis
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
A clear message should be displayed at the time of order indicating ATTENTION STOCK INSUFFICIENT DELIVERY WILL BE LONGER THAN EXPECTED.
Translated reviews
Response from tompress.com
Hello, Thank you for your suggestion. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
CLEAR
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Small crepe maker, far too heavy for its size; the tail of the crepe maker is very hot when in use. Too bad.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Nothing to say for tom press.... This concerns Chronopost ( I ask to be delivered to my house, the guy throws it to a relay point ???? )
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Following a supply shortage, I have been without any contact from you for more than 3 weeks (current supplies on the net appear to be insufficient). Following my phone call, your after-sales service made me change my order to stay over 120 (free delivery) instead of 115 if I removed the missing item. That's not very business-like of you.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Speed
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Order conformed and delivered quickly
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
bonjour un peu déçu il me manque 3 couvercles et boites moi qui avait besoin de 60 boites j'en ai que 57
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
very long delay due to an unavailable item. I had to contact service to find out why. As far as I'm concerned, the available item should have been delivered urgently, and the unavailable item should have been delivered later without, of course, additional shipping costs.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
order a pizza peel Diameter 30 and I receive D 25....... what do I do now?
Translated reviews
Response from tompress.com
Hello, If the product does not suit you, you can return it to us. However, this shovel is listed in 25 cm on our website. https://www.tompress.be/A-10005905-pelle-a-pizza-ronde-en-inox-perforee.aspx
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 