Customer reviews of tompress.com

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Verifizierter Käufer

Rating: 2 out of 5

Published on 28/10/2019 à 08h29

Delivery arrived much later than indicated in the store (4 weeks). E-mails to customer service were not answered. And it was not possible to call at all. I will no longer order from this company.

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Response from tompress.com Published on 30/10/2019

Sorry for the late delivery. We did not receive your message and it is true that our phone line had problems, they have now been resolved.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/10/2019 à 09h34

It's a pity I couldn't order in my own name with the same e-mail address by creating a new account, it would have been less complicated.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 23/10/2019 à 12h00

Very good in principle, but completely unusable because of the fastener, which doesn't fasten anything at all. I'm returning the machine.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 21/10/2019 à 20h22

appliance not properly adjusted from the outset gas flow not appropriate despite several attempts

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Response from tompress.com Published on 22/10/2019

Hello, If the adjustments with the air regulation screws have not been conclusive, perhaps you could send us the stove so that we can examine it and adjust it if necessary. Please contact our after-sales service for details. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/10/2019 à 10h49

missing plugs in the package see the joints

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Response from tompress.com Published on 22/10/2019

Hello, This has been reported to us, the 5 missing plugs have been shipped to you immediately. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/10/2019 à 09h30

Product a little light for breaking hard fruit.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 17/10/2019 à 18h31

Order partially non-compliant. SAV file opened and since then radio silence". Disappointment ......."

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Response from tompress.com Published on 21/10/2019

Hello, Your case was settled on Friday. Our after-sales service will send you an e-mail today. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/10/2019 à 07h53

CLEAR

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/10/2019 à 07h34

ras...............................

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/10/2019 à 06h11

ordered monday morning delivered friday paid shipping its very long for the price paid

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/10/2019 à 06h19

good service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/10/2019 à 14h44

Problem solved with after-sales service Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/10/2019 à 12h26

missing mounting screws

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Response from tompress.com Published on 15/10/2019

Hello, you've ordered a spare part, so there's only the part. The screws from your bracket can be reused for the new bracket. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/10/2019 à 09h21

I had to wait a very long time to get the product. On the other hand, the customer service was irreproachable and did everything possible for my order. The final product doesn't perform as well in kg/hour, but you can see that it's quality.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/10/2019 à 07h56

The front of the coffee grinder drawer was broken. We had to repair it and glue it back in place.

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Response from tompress.com Published on 15/10/2019

Hello, please contact us immediately within 48 hours of delivery if you have any problems. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/10/2019 à 07h09

Delivery independent of Tom Press. The post is deplorable in Ile de France.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 14/10/2019 à 06h50

Order arrived much later than expected, press click works moderately well. It's a shame...

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Response from tompress.com Published on 15/10/2019

Hello, Place the shims in staggered rows, starting with the half-moons. Then arrange the 2 pawls in the same direction and fit the gear rod. If you have any questions, please contact our customer service department on 05 63 71 44 99. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/10/2019 à 06h24

Good product, little problem with delivery, but it's the same everywhere, deliverymen don't like to deliver to individuals.....

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/10/2019 à 13h29

Good, clear site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/10/2019 à 15h39

I did not receive my order in the time you said, but the money was well pocketed.

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Response from tompress.com Published on 14/10/2019

Hello, Payment was received when your package was shipped. Order placed on 29/09 after midday, dispatched the next morning, delivered 48 hours later. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/10/2019 à 14h45

Very nice product Too bad the packing tape was stuck directly to the barrel, which took me a good hour to clean up.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/10/2019 à 14h37

Ordered cloche mise sous vide bocaux, quickly received, does not work because gasket damaged. Sav contacted, photo sent as requested, a week later, nothing, for a seal costing 2 or 3 euros.

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Response from tompress.com Published on 11/10/2019

Hello, the file is being processed by the after-sales service and we have received the photos. You will be contacted later today. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/10/2019 à 06h34

good, fast service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/10/2019 à 19h12

The tank is fine, but it comes with no explanatory note and no instructions for use.

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Response from tompress.com Published on 08/10/2019

Hello, an explanatory video is available on the product page: https://www.tompress.com/A-1413-cuve-de-fermentation-plastique-120-litres.aspx Best regards.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/10/2019 à 08h59

lousy casings full of grease and holes very disappointed threw away half of them

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Response from tompress.com Published on 08/10/2019

Hello, That's surprising, would you please have the number of the batch of casings concerned? Best regards.

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Acheteur vérifié

Rating: 4 out of 5

Published on 07/10/2019 à 06h49

Delivery date problem with bpost

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/10/2019 à 06h37

All correct

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Acheteur Vérifié

Rating: 2 out of 5

Published on 07/10/2019 à 06h23

too much delay between order and delivery

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Response from tompress.com Published on 08/10/2019

Hello, Our apologies, we are doing our best to reduce the restocking time. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/10/2019 à 19h16

Hello, problematic delivery Service Géodis null. Took over a week. Never use this delivery company again.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 01/10/2019 à 06h07

Waiting for a refund for the product sent back on September 20th by colissimo ( product does not correspond to our expectations )

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Response from tompress.com Published on 02/10/2019

Hello, the product is still not back with us, I invite you to follow up on it. As soon as we receive it, we'll do what's necessary. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/09/2019 à 13h04

I've ordered several times now and have nothing to complain about in terms of service and products. and the advice given on the phone. best regards, Denis

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/09/2019 à 09h54

Be careful with your carriers: 3 sleeves were missing from the cartonv

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/09/2019 à 09h35

Thank you for your reactivity, initially I received the lower part of the dish broken in its packing. After having announced it to you (photographs) I very quickly received a new bottom of papillote. Cordially S.Dussert

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/09/2019 à 08h00

product conforms to the description, however the packaging leaves something to be desired as a simple plastic bag wrapped the tank in hard plastic but not everyone is obliged to see the products I order.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 28/09/2019 à 14h25

used to remove skin and seeds from grapes the grate swelled slightly and now I have to buy another grate.

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Response from tompress.com Published on 30/09/2019

Hello, if the grid swells, it's a sign that jamming is imminent. It is important to remove all the waste before putting grapes back into the hopper to prevent the screen from breaking. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/09/2019 à 11h31

On the 4 crates ordered, there are several defects in the wood (traces of cutting machines) and even a partially split board.

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Response from tompress.com Published on 30/09/2019

Hello, could you please send us some photos by e-mail? I'm opening a follow-up file with our after-sales service. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/09/2019 à 10h56

Very good product - Good packaging and fast delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/09/2019 à 10h14

Delivery time of one week, longer than in previous years...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/09/2019 à 12h21

well

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/09/2019 à 19h38

Good material and fast delivery. Great care taken with packaging, perhaps a little too much packaging.

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