The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Very good contact with the advisers. On the other hand I'm still a bit disappointed that the jars and bottles ordered are not better protected (for delivery and home storage afterwards). Overall satisfied Julie
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Verifizierter Käufer
Rating: 4 out of 5
No further comments.
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Acheteur Vérifié
Rating: 4 out of 5
good quality
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed, no instructions for use to make jam for example. I phoned your service, the only answer was: look on the web, thank you.
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Response from tompress.com
Hello, There are no jam recipes supplied with the refractometer. We will send you the refractometer instructions for use. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
Not many details on the presentation of the article on the site. I wanted a grill with larger bars.
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Response from tompress.com
Hello, If the item is not to your liking, please contact our customer service to arrange a return. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Pay more to have your order within 24 hours and receive it a week later...
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Response from tompress.com
Hello, it took us a few days to restock the quantities we wanted and we're sorry about that. Please note that the delivery times shown on the website are calculated in real time. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
no problem
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Acheteur Vérifié
Rating: 3 out of 5
Large cardboard box in good condition with no signs of damage, but the small inner cardboard box containing the dish was dented on one side. No apparent cracks on the dish. I hope the dish has not suffered any damage invisible to the naked eye. I'll contact you again if there are any problems with use.
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Response from tompress.com
Hello, Don't hesitate, I'll have the information marked in your file if you need to contact us. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
The products are very good but the delivery times are too long.
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Acheteur Vérifié
Rating: 2 out of 5
Over-packaging...
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Acheteur Vérifié
Rating: 2 out of 5
the product supplied is far from the quality expected. for this coffee, it is far behind a hypermarket product (for example, a carte noire n° 9). So no interest."
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
sterisilator slightly dent review packaging
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Acheteur Vérifié
Rating: 4 out of 5
I am satisfied with the product but the age of the parcel was limited.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery was made to the wrong address
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Response from tompress.com
Hello, what happened? Please let us know the details of your delivery. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
packaging slightly damaged, otherwise RAS
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Acheteur Vérifié
Rating: 4 out of 5
Despite the care taken by Tompress for shipping, one of the items was broken by the carrier.
The Tompress after-sales service was very responsive and professional.
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Acheteur Vérifié
Rating: 4 out of 5
I am very satisfied with the product I ordered, unfortunately I had a few problems with the deliveryman. Fortunately, the delivery company made up for it ...
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Acheteur Vérifié
Rating: 4 out of 5
You have to be available for the carrier (9am-5pm slot). The doorbell didn't work, which I didn't know, and 2 minutes after the carrier arrived I found a notice telling me I was absent. Why put cell phone numbers on parcels if the courier doesn't use them? The carrier's phone number is overtaxed, which is very unpleasant.
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Acheteur Vérifié
Rating: 3 out of 5
Cardboard box in very poor condition, patched up with tape in all directions. No assembly or operating instructions. Very, very average quality.
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Response from tompress.com
Hello, when La Poste repackages a parcel, don't hesitate to ask for the accompanying notice or to refuse the parcel if in doubt. I'll send you the notice by e-mail. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
No sooner had I ordered my item (March 10, 2019) than I was told it was out of stock (March 11, 2019). A delay of 6 to 8 weeks (May 6, 2019) was announced if I maintained my order; I maintained it and was delivered, 16 weeks after the order (July 3, 2019), certainly because I made a reminder. There's no need to be in a hurry.
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Acheteur Vérifié
Rating: 4 out of 5
Delivered quickly, looks as good as new, very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Your service is aware of my problem with the chronopost delivery, for which I asked for a refund, and I'm still waiting for a reply from you. As for everything else, I have nothing to complain about.
Best regards Mr ARROYO
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Response from tompress.com
Hello, Our after-sales service is currently investigating the complaint and will keep you informed. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Bad experience with this product, usually I'm not disappointed with tompress I'm waiting for my refund
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
Simply the tracking of the package, I had taken an express delivery and I was notified 2 days after the arrival of the package.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
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Response from tompress.com
Hello, Our apologies for the inconvenience. We are following up the case under reference 22911. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Good quality product, fast delivery but too big. However, my machine is an RGV 275 Bon. The main thing is that it's protected from dust
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Acheteur Vérifié
Rating: 4 out of 5
I don't know about delivery, the post office has been down since the end of March and parcels are easily 5 to 6 days late. On your side it's very good
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Acheteur Vérifié
Rating: 4 out of 5
very good products, but delivery was delayed twice.
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Acheteur Vérifié
Rating: 4 out of 5
Everything impeccable
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Acheteur Vérifié
Rating: 4 out of 5
We are very satisfied with the quality products. Thank you...
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied and happy with the products.
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Acheteur Vérifié
Rating: 4 out of 5
The outside diameters (inlet and outlet) of the cork stopper are just a millimeter too small to ensure a good seal over the long term (several years), and what's more, the stopper is made of agglomerated cork granules. So I replaced it with a real, solid cork that I drilled to fit the tap. The faucet is OK.
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Acheteur Vérifié
Rating: 3 out of 5
The service is fast I'm happy
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Acheteur Vérifié
Rating: 4 out of 5
the delivery was not made on time as promised. I was told 48 hours, ordered on Tuesday and only received it the following Monday.
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Acheteur Vérifié
Rating: 4 out of 5
Good product fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
I use the weeder to control weeds in my 40 cm wide between-rows. The 35 mm blade is perfect for the job. However, you don't want the weeds to get too high, so you'd better use the tool regularly in dry weather. The settings are simple but sufficient. The blades could do with a sharpening when you buy them...
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