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A
Rating: 4 out of 5
I haven't received my parcel yet
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Deliveryman not honest in saying that he left a notice of passage Moreover not warned of the delivery the other deliverymen like DPD they warn for a rdv, I had to go to seek my goods in Limoges 45 kms thank you
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Response from tompress.com
Hello, We are sorry that the delivery was not made as agreed with the carrier. We are making the necessary arrangements with their services. Best regards.
A
Rating: 2 out of 5
The instructions are poor and the device doesn't work.
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Response from tompress.com
Hello, Please do not hesitate to contact our customer service, they can help you with the use of our devices. Best regards.
A
Rating: 3 out of 5
Hello, the place of delivery was not the one I had noted at the time of my order.
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Response from tompress.com
Hello, Thank you for telling us what happened. We are available by e-mail: [email protected] or by phone 05 63 71 44 99. Best regards.
A
Rating: 4 out of 5
As a loyal customer of TOMPRESS, I've come to appreciate the seriousness and quality of the products on offer in every order I've placed.
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A
Rating: 3 out of 5
My order consisted of bottles. On delivery, I hadn't paid any attention to the note about the complaint, so I opened my parcel just after the letter carrier had left. I found that 3 bottles were broken - The packaging did not protect the bottles sufficiently - There was no external indication to the carrier that the contents of the package were fragile. Very disappointed
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Response from tompress.com
Hello, I'm forwarding this information to our customer service department. You'll be contacted shortly. Best regards.
A
Rating: 4 out of 5
very good product
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A
Rating: 4 out of 5
Thank you
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A
Rating: 4 out of 5
R.A.S
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A
Rating: 4 out of 5
The Apia 180 noodle machine meets my needs very well. I am very satisfied.
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A
Rating: 4 out of 5
Professional
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A
Rating: 4 out of 5
very disappointed by the tomato press because it's unusable without modifying the attachment foot. the quality is there but reber didn't guarantee the manufacture. in short, a very good appliance but unusable as it is for chestnuts, for example.
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Response from tompress.com
Hello, Indeed, add a plywood shim or a cloth for example, it will improve stability. Best regards.
V
Rating: 3 out of 5
very good product, delivery time instead of 14 days unfortunately 41 days and shipping costs of 12 euros not exactly cheap either
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A
Rating: 4 out of 5
Good product
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A
Rating: 2 out of 5
A site not up to date even though 8 is out of stock. No information on delivery times.
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Response from tompress.com
Hello, the deadline is in real time for each item on the site, just to the right of the photo. Best regards.
V
Rating: 2 out of 5
Very long delivery time, no notification as to why delivery is so late. only after asking several times did I finally have clarity about the delivery.
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Response from tompress.com
Hello, yes, some products ordered were sold out. Best regards
A
Rating: 4 out of 5
order a little too late compared to the one before r a s sastified.
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A
Rating: 4 out of 5
Quality product
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A
Rating: 3 out of 5
Geodis delivery sucks. They keep you waiting at home all day. Unacceptable
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A
Rating: 4 out of 5
Product conforms to my order, but it's a shame the instructions are not in French.
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A
Rating: 4 out of 5
Satisfied with the product
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A
Rating: 4 out of 5
as the 30-litre tank product was not available, delivery was a little late.
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A
Rating: 4 out of 5
I didn't need customer service, so I can't rate this item.
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A
Rating: 4 out of 5
Apart from the transport, everything is perfect
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A
Rating: 3 out of 5
As delivery was desperately delayed, I had to repurchase part of the order to make my apple juice on time. Small remark, the capsules I had to repurchase, 5 km from my home with an order received the next day in the store, cost me much less...what's the point of ordering over the internet??? Cordially David Chartier
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A
Rating: 4 out of 5
long delivery time. Package received all smashed...
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Response from tompress.com
Hello, we apologize for the inconvenience, but what about the products inside? Is everything in perfect condition or was there any breakage? Best regards.
A
Rating: 3 out of 5
Not informed of a delivery delay due to a supply shortage. Had to call customer service again to find out the reason for the delay. Very professional.
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A
Rating: 4 out of 5
ease of ordering and speed of delivery. The equipment is not yet assembled but seems to be of good quality.
No info on product availability by phone on Saturdays.
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No info on product availability by phone on Saturdays.
A
Rating: 4 out of 5
Very good product in spite of information taken by phone, given by an unfriendly person.
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A
Rating: 4 out of 5
the cash register was not available quickly enough
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A
Rating: 3 out of 5
delivery too slow.insufficient information on lead times
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A
Rating: 2 out of 5
All the corks don't close the bottles properly, and the time between delivery and order was far too long.
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Response from tompress.com
Hello, We apologize for any inconvenience this may cause, but we've done everything we can to reduce the restocking time. Closing is done by a simple quarter turn. When you feel resistance, please do not force further to avoid crushing the lugs. Best regards.
A
Rating: 3 out of 5
Delivery to Belgium takes much longer than the 48 hours indicated.
And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
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And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
Response from tompress.com
Hello, Packages are delivered within 48 working hours in 90 of the cases, it is necessary to take into account weekends and holidays. Your package left on Friday 19/10 and was delivered to you on Tuesday 23/10/2018. You can use the callback request on our website, we will call you back as soon as possible (within the limit of opening hours). Best regards.
A
Rating: 3 out of 5
Out of the batch of 100 capsules, some are defective, so I'm missing some.
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Response from tompress.com
Hello, please inform our after-sales service, who will do what is necessary. The jars with these capsules are closed by a simple quarter-turn, so if you feel any resistance, please don't force them any further. Best regards.
A
Rating: 4 out of 5
hello , good equipment to be improved ( opinion of an agricultural engineer ) technical problem: the flywheel positioning axle (major defect) the reservation to screw the flywheel nut on the axle is non-existent it would be preferable to provide a key or other system I still have a nut no assembly instructions or description of parts good luck robert champion
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Response from tompress.com
Hello, Thank you for your suggestions, which we are studying with the manufacturer. Best regards.
A
Rating: 3 out of 5
hello my order was supposed to be ready in 15 days and it took a month to arrive. my preserves were waiting. a little note of apology would have been nice. cordially,
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A
Rating: 4 out of 5
products as ordered fast delivery so I would recommend
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C
Rating: 4 out of 5
Excellent product
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A
Rating: 2 out of 5
Delivery too long after order not notified if delivery problem.
Delivered after complaint
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Delivered after complaint
Response from tompress.com
Hello, Unfortunately, you ordered items that were out of stock and we had to wait for them to be restocked. Best regards.
A
Rating: 3 out of 5
It's a pity that you have to wait until all the products are available for delivery.
You prioritize your organization over customer service ????
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You prioritize your organization over customer service ????
Response from tompress.com
Hello, this is mainly a technical issue, which is why it is indicated in our terms and conditions. Our entire team is committed to providing you with the best possible service. Best regards.