The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The goods are what I was expecting but the delivery was a bit long even considering the vacation season. The shipping cost is a bit of a steal....
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Response from tompress.com
Good morning, the shipping price decreases as the order increases. We apologize for the slightly longer than usual wait in shipping due to congested period. CUSTOMER SERVICE TOMPRESS ITALIA
The availability information displayed on the site did not correspond to the lead time displayed in the confirmation email. The message sent to customer service went unanswered. I received a product that did not match my order (different color). I kept the product, but I'm not sure I'll do it again.
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Response from tompress.com
Hello, The confirmation e-mail took into account the last copy you had purchased. The product was available and has been shipped. However, the color should be the one you ordered. Please contact our after-sales service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
product identical to photos and delivery with no unpleasant surprises
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Acheteur Vérifié
Rating: 4 out of 5
Delivery on time, customer service called to tell me that any goods not in stock would delay delivery and that I could change my order. I thought this was very professional of them, being a new customer and not having seen certain delivery closures.
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Acheteur Vérifié
Rating: 4 out of 5
Apart from sending the wrong part number ... everything is fine. The exchange of the material was done very quickly ... Impeccable after-sales service.
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Acheteur Vérifié
Rating: 2 out of 5
Product does not correspond to our expectations The grout is tomato juice The device al designed leak at the crank grout both on the floor and in the bowl Customer service does not want to do anything everything is normal according to them
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Response from tompress.com
Hello, you can spin your tomatoes a little before putting them through the corer, which should limit leakage from the hopper and crank. You can also iron the waste to extract as much pulp as possible. You can contact us directly with a visual aid at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect service
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Acheteur Vérifié
Rating: 4 out of 5
Good-quality material, except for a molding defect on the unit's clamp, which prevents it from holding securely to any support. Likewise, leaks from the crank handle and seed filter. Salad bowl and bowl needed to channel leaks... too bad.
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Acheteur Vérifié
Rating: 3 out of 5
1 BOCAL 1Litre broken in the package badly packed
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Response from tompress.com
Hello, I'm reporting this immediately to our after-sales service, which will contact you shortly. Please inform us of any delivery anomaly within 48 hours so that we can rectify it. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
always very satisfied with tompress. small difficulty to recover the parcel illegible address of course the employee of the post office but in question tompress.but as I said to them that I work with tompress since 12 years it was the first incident.bien cordialement
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compratore verificato
Rating: 4 out of 5
shipping too expensive
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Acheteur Vérifié
Rating: 4 out of 5
The delivery was fast and the device met my expectations. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the order impeccable relationship fast delivery only downside shipping costs too expensive. Slts
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compratore verificato
Rating: 3 out of 5
The pasteurizer and clamp definitely conform to what is stated on the website. The delivery leaves something to be desired : 2 deliveries , 2 delivery mishaps.
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Acheteur Vérifié
Rating: 4 out of 5
Delivered on August 14th. When the first head of garlic was opened, some cloves were brown (rotten?). Hence the rating of average for the merchandise, but this may be an isolated case.
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Response from tompress.com
Hello, an after-sales service file has just been opened. Our after-sales service will contact you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
A monumental box for 1 small parcel
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Acheteur Vérifié
Rating: 4 out of 5
Géodis, they really took the piss out of me... On Thursday, they made no effort to stop by, on Friday, when the doors were open and all you had to do was come in, they took a photo of the letterbox, and on Monday, they found a solution: they phoned me to take delivery at the foot of the truck. Likelihood of recommending GEODIS 0/10
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Response from tompress.com
Hello, We apologize for the inconvenience caused by this delivery. We'll be sure to inform our supplier so that he can improve his services. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to my requirements Delivery on time Only drawback opened box in a pitiful state n the product was very well packed so even with the first opened box the product remained nickel I highly recommend this e trade I am a regular customer of this site and I have never been disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
Unclear site leading to ordering errors
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Response from tompress.com
Hello, our advisers are at your disposal by telephone at 05.63.71.44.99 from Monday to Friday from 9am to 6pm to help you place your orders. What's more, if an item doesn't suit you, you can also contact our after-sales service at the same number. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I am very satisfied with the sterilizer, but not at all with the delivery. I had requested delivery to a specific parcel centre and the parcel was delivered to another parcel centre. I find this practice unacceptable.
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Response from tompress.com
Hello, You placed your order online. Your order was validated as you had placed it on our site. You were therefore delivered to the relay point you clicked on when placing the order. Furthermore, our service department contacted you on August 08. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
very good but delivery not within the time allowed when ordering 10 days instead of 48h that we chose by paying for its 48h
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Response from tompress.com
Hello, You ordered on Monday 6/08, your order was processed within 24 hours. It was shipped on Tuesday 7/08. You were due to be delivered on Friday 10/08 but a new appointment was made with the carrier. You were delivered on Monday 13/08. We apologize for the delay and will pass on your comments to our service provider. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Having received the catalog I was able to get a better idea of all your products.
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Acheteur vérifié
Rating: 4 out of 5
Very good product, easy to buy and order (but no secure payment/ no code required for the card), fast delivery (shame not to have a more precise delivery date/time).
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Acheteur Vérifié
Rating: 4 out of 5
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
The product I received was exactly what I expected, too bad I had to wait 3 weeks for a delivery normally made in 48 hours according to the site.
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Response from tompress.com
Hello, We are delighted that the product suits you. Delivery within 48 hours is possible provided that the product ordered is available, which was not the case for your item. On our website, this material was displayed with a 15-day lead time. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No info on delivery, in the afternoon" without further details
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Response from tompress.com
then the delivery man (supposedly) couldn't find the address.
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Acheteur Vérifié
Rating: 3 out of 5
Bonjour tonneau bien reçu par contre devait être livré sur palette et il était à peine recouvert d'un plastique sur le haut mais est arrivé en bon état Sinon conforme à la photo à recommandé rendu très sympa
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compratore verificato
Rating: 4 out of 5
All good, just the crooked cinnamon, but I can straighten it out
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the site, the order and the fast delivery. Used for redcurrant juice.
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Response from tompress.com
Hello, Thank you for all your compliments. See you soon. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel arrived two days later than the advertised delivery date. The Post Office has once again shown its limitations, it is not normal to pay for a service and have it not carried out. Yours sincerely, P. SOSZYNSKI
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Response from tompress.com
Hello, Concerning your last purchase, you ordered on Thursday August 2nd. You chose to have your order sent by Colissimo. Your order was delivered on Monday August 6th. This delivery time of 2-3 working days is consistent with colissimo. Only a shipment with chronopost allows you to be delivered in 24h. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
good evening correct material, fast delivery, request for precision on spare parts via internet does not correspond to my request I returned my request with more precision and to date no response.
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Response from tompress.com
Hello, Your first request for information did reach us and you received an email response on 08/08/2018 from our sales department. Unless we are mistaken, we have not received your second request. You can contact us by telephone on 05.63.71.44.99 or by e-mail. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
So far, I've been completely satisfied with the products I've received and the quality of the deliveries, but I've come up against a major problem with a large order, which I'm complaining about and hope will be resolved as soon as possible.
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Response from tompress.com
Hello, Your request has been taken into account. Our after-sales service will contact you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
VERY SATISFIED
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Acheteur vérifié
Rating: 4 out of 5
Incorrect delivery and products
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
catastrophic delivery times
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Response from tompress.com
Hello, when you placed your order on 14/07, the equipment you ordered was out of stock. However, a 15-day lead time was indicated on our website for the availability of this product. The product arrived on 31/07 and you received it on 02/08. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
correct overall
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Acheteur Vérifié
Rating: 4 out of 5
Despite 1 payment problem on your part and therefore 1 fairly long delay, everything arrived fine and of very good quality.
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Response from tompress.com
Hello, Thank you for your feedback on our products. We apologize for the delay in placing your order. Best regards.
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