The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
This equipment sometimes takes several days to reach optimum efficiency. Please check the battery regularly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Delivery leaves something to be desired. Tracked delivery on July 27 but no one came. I had to contact the deliverer as I had no news. Finally, delivery on August 6.
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Response from tompress.com
Hello, You notified us of your problem on 31/07. We sent you an e-mail the same day so that you could make an appointment with the carrier. We will pass on your dissatisfaction to the service provider concerned for the delay. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
To be maintained
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Acheteur vérifié
Rating: 4 out of 5
There was a delay in delivery due to an out-of-stock situation after I had placed my order, but I was informed of this by telephone, which is much appreciated, and I am very happy with the device I ordered. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
Product is exactly what I expected. Delivery a little long because the carrier did not notify me of its 1st delivery, so I was not there and I had to reschedule the delivery. It's a pity because if I had been informed of the initial delivery date I would have made arrangements and I would have been the...
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Acheteur Vérifié
Rating: 4 out of 5
RAS boxes a little small for the contents
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Response from tompress.com
Hello, we can supply larger boxes if you wish: https://www.tompress.com/A-10001997-30-boites-congelation-1800-g-avec-couvercle.aspx Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Scratch on shovel due to transport. Does not prevent operation but not brand new nickel...
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Acheteur Vérifié
Rating: 4 out of 5
carriers fail to give advance notice
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Acheteur Vérifié
Rating: 2 out of 5
Home delivery never made ordered Chronopost July 19 and we are the 30 Unacceptable.
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Response from tompress.com
Hello, and once again we apologize for the failure of the Chronopost service. Of course, we will keep you informed of the complaint we have opened with their service. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
the sterilizer arrived on time but completely bent, although the box was intact it was oval and my son had to force it to be usable, very disappointed by this delivery as I usually have no problems with your company".
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Response from tompress.com
Hello, We were aware of this problem and are very sorry. The matter is being handled by our after-sales service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
good and fast
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Acheteur Vérifié
Rating: 4 out of 5
For a first satisfied ...
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Acheteur Vérifié
Rating: 4 out of 5
thank you well received, but the shipping package 10 times the size of the package of ten Co2 cartridges. For a next order a smaller package would limit the shipping price. For a next order a smaller package would limit the shipping price. Best regards JPS
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Acheteur Vérifié
Rating: 4 out of 5
Only 3 stars for the merchandise - didn't have time to test it
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Acheteur Vérifié
Rating: 4 out of 5
I think the information you give about the appliances is too superficial. When you offer an appliance (e.g. juice extractor at 250euro and others up to 1200 euro) it would be good to have some guidelines to know which model to choose, according to your own needs.
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compratore verificato
Rating: 2 out of 5
I was sent goods different from what I requested. The product on the catalog I requested did not exist I sent it back, with the company's recommendation to pack well otherwise they would not refund, also the package could have been damaged in transit. When the package arrived, there was an illegal message: no complaints accepted after receipt signature
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Response from tompress.com
Good morning, the item was correct but there was an error in the description on the website. Immediately apologizing for the incident we have sent you a return coupon at our expense and will issue a refund upon receipt of the return. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 3 out of 5
6 verrines out of 16 broken
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Response from tompress.com
Hello, and we're very sorry about this, but our after-sales service took the necessary steps to report the incident and obtained a refund for the broken items. I hope that the means put in place will make you change your mind about our services. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
this appliance is not suitable for small red fruits (raspberries); very disappointed. no finer grid for this appliance. So, I regret my purchase. This should be made clear.
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Response from tompress.com
Hello, Tre Spade electric mincers do not have a seed extractor with berry cone option. If the item is new, unused and in its original packaging, you can return it to us. Simply contact our after-sales service department, which will give you all the information you need. We remain at your disposal. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good choice but very professional access. Correct delivery times. Shipping charges too restrictive (no staggering according to invoice amount). I'll have to wait and see to evaluate the merchandise (tap) and I haven't had to deal with customer service.
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Response from tompress.com
Hello, thank you for your feedback, however, we do have several levels of shipping costs depending on the amount, from 0 to 30, from 30 to 120 and from 120 euros, they are offered Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Goods arrive on time.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with the product and the order-delivery process.
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Acheteur Vérifié
Rating: 4 out of 5
outstanding packaging
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Acheteur Vérifié
Rating: 4 out of 5
I didn't analyse the delivery times properly????? I didn't understand the place of delivery????? I didn't get any feedback when I paid online and I didn't know if my order had been paid for???? And as a result, I wasn't able to complete my order. Too bad... I'm wondering whether I'll order again... Until now, I've been happy. But times can change.
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Response from tompress.com
Hello, I would like to gather the different accounts created, and define the billing address and the different delivery addresses. I suggest that we do this together to avoid any further inconvenience. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I received the product I ordered fine.
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Acheteur Vérifié
Rating: 4 out of 5
no delivery problems, product conforms to our expectations
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Acheteur Vérifié
Rating: 4 out of 5
The small complaint is that you sell batches of 12 jars but only batches of 10 lids. You should remedy this. Thanks in advance
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Acheteur Vérifié
Rating: 4 out of 5
Calberson did not leave a delivery notice, I was not delivered, 8 days without news the tracking link does not work, it was you who warned me that the package was at calberson, I had to move, the package was in very bad êtas opened by the side fortunately very well protected pots intact claude Vatin
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Acheteur Vérifié
Rating: 4 out of 5
too bad the shipping price is a bit high
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Acheteur Vérifié
Rating: 4 out of 5
Happy with my purchase
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Acheteur Vérifié
Rating: 2 out of 5
the catalog mentions equipment and a price that doesn't correspond to reality. it's deception. My interlocutor (who did her job) apologized on the phone for the company, but no commercial gesture was offered. not even to take back the products. it's heartbreaking. would certainly not recommend again, as I can't trust the presentation of the products offered.
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Response from tompress.com
Hello, We apologize for this error in our paper catalog. We can, of course, organize the return of accessories that do not suit you. I will prepare the return tracking file and send you the details as soon as possible. Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
Delivery much too late, no competent information when asked on the phone.
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Acheteur Vérifié
Rating: 2 out of 5
package already opened on receipt in the mailbox and 1 product is missing, claim sent directly to the post office, you're on your own and that's it; In summary: only 1 product for 2 paid.
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Response from tompress.com
Hello, you need to file a complaint with your post office. The condition of the parcel must be noted and a report drawn up. Only the addressee can present the parcel at the post office. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I would have liked the broken item to be shipped back to me, rather than a 0.65 refund.
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Acheteur Vérifié
Rating: 4 out of 5
packaging on pallets very limited parcels often balanced on the pallet
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Acheteur Vérifié
Rating: 4 out of 5
the products correspond perfectly to our expectations. Extremely fast delivery by post
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Acheteur Vérifié
Rating: 3 out of 5
Despite paying for fast delivery our parcel was received late.
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Response from tompress.com
Hello, We are opening a claim to find out the details of the delivery. We will keep you informed of the progress of the investigation. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
non-essential device
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Acheteur Vérifié
Rating: 2 out of 5
order arrived 2 months after ordering on the internet, nobody called to tell you that products were missing and the cardboard box that was supposed to protect the equipment was burst... Given the prices, one expects a better service... especially since there was no excuse other than a discount for the next order of... 1 euro... I don't think I'll be using it...
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Response from tompress.com
Hello, We're sorry you had to wait for your order, but we're doing everything we can to reduce restocking times. However, the condition of the parcel on receipt is not normal. Did you receive an accompanying document? A report from the letter carrier? Were there any breakages or damaged items? Best regards.
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Acheteur vérifié
Rating: 4 out of 5
good site, good products, recommend
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