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A
Rating: 4 out of 5
Very satisfied, fast delivery.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 566 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
good service.delivery on time,correct packaging and goods as ordered.perfect.
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A
Rating: 4 out of 5
product conforms to the order but lacks the support shown in the catalog
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Response from tompress.com
Hello, the sharpener base is optional, ref. COUREDIASOC. Best regards.
A
Rating: 4 out of 5
no problem
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A
Rating: 2 out of 5
I have waited 5 months for my vacuum bags, can you give me the address of your supplier. It would save me a lot of time.
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A
Rating: 4 out of 5
I've never had to use Customer Service, so I can't give an assessment of it.
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A
Rating: 4 out of 5
first contact with this company which has a lot to see. the catalog and calendar offered are very well done. company to follow.
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A
Rating: 4 out of 5
Fast, efficient and reliable. No complaints.
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Response from tompress.com
Merci :)
A
Rating: 4 out of 5
There was just one problem: I had to contact Tom'press because I hadn't heard anything about my order for nearly 3 weeks (nothing about product availability, nothing about delivery times). Fortunately, as soon as I got in touch by e-mail, delivery was very quick and went off without a hitch.
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Response from tompress.com
Hello, your order included an item in the process of being restocked. The delivery time is indicated on the order confirmation, please also consult the product sheet, where the stock and delivery time are also indicated in real time. See you soon. Best regards.
A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
The product corresponds to the expected quality and use. It was delivered promptly.
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A
Rating: 2 out of 5
Revisit the packaging because when I opened the package at home, my plastic boxes were a bit broken (not enough protection).
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Response from tompress.com
Hello, Thank you for your comment, I immediately created a file with our after-sales service to report this breakage. I'll get back to you by e-mail with all the details. Best regards.
A
Rating: 3 out of 5
It's a pity that the fragile oblets are not well protected.
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A
Rating: 4 out of 5
A little wait for a restocking that was delayed but very good product, well packaged. Satisfied with my order.
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A
Rating: 4 out of 5
The hooks are not very effective, missing one or 2 hooks along the length of the rod to hold the salmon in place.
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Response from tompress.com
Hello, Don't hesitate to double the hook, especially if the fillet is large. This way your fillet will be held securely and won't come off during smoking. Best regards.
A
Rating: 3 out of 5
The products are not up to my expectations delivery is not fast
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A
Rating: 4 out of 5
A little schematic diagram would have been nice
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A
Rating: 4 out of 5
Your products are of high quality and your customer service is pleasant and efficient. It is unfortunate that you use a delivery service that is so unsuitable for business customers.
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A
Rating: 4 out of 5
Mode works to improve explanations of operation
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A
Rating: 4 out of 5
could notify you when you had received the payment
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A
Rating: 3 out of 5
The courier dropped the parcel off at a neighbor's house as I was not at home. Luckily I have good neighbors.
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A
Rating: 4 out of 5
the site very good but the product finishes a little light the straps of the hood forced to remove the screws because the screws were screwed into the straps and no way to make the adjustment and they protrude from the hood risk of injury to put it on the back otherwise the rest of the hood very good
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A
Rating: 4 out of 5
Very long delivery times for Reber spare parts
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A
Rating: 4 out of 5
good hose quality; resistant
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A
Rating: 4 out of 5
RAS. serious to recommend
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A
Rating: 4 out of 5
Delivery by carrier does not offer flexibility for your customers who work from 08:00 to 20:00 every day. Contractualize for Saturday delivery or delivery via a relay point.
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A
Rating: 3 out of 5
Very long shipping time with no order tracking information
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V
Rating: 4 out of 5
It took a while, but I was always kept well informed. The would is as described. All in all good
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Hello, I can't give an assessment of customer service as I haven't had any contact with them. The product itself is effective BUT the mast that is supposed to hold the sprinkler broke after only three days. What can I do? Good day, Gerard Ouwerling
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Response from tompress.com
Hello, As you did yesterday, send us an e-mail to let us know, a file is open and in progress with our after-sales service, which has received the additional information. See you soon. Best regards.
A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
As far as I'm concerned, the delivery time was a little long due to a lack of stock at the seller's. Otherwise, everything was fine and met my needs.
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A
Rating: 4 out of 5
the delivery was long and exceeded the 48h deadline;for tompress nothing to say the quality of the products is perfect.cordialement.
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
fast delivery, goods as described very satisfied
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A
Rating: 4 out of 5
I am very satisfied with tom press shipping costs a little high
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A
Rating: 4 out of 5
Good morning, thank goodness it wasn't urgent.
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A
Rating: 3 out of 5
Merchandise deposited in my absence without my knowledge. Barrels not very clean, plastic protection badly arranged.
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Response from tompress.com
Hello, Our apologies for the inconvenience encountered during delivery, we will get back to you shortly and report the anomaly to the carrier. Best regards.
V
Rating: 4 out of 5
EVERYTHING GREAT, THANK YOU, GLADLY AGAIN
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A
Rating: 4 out of 5
Delivery a little long but good due to bad weather
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