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A
Rating: 4 out of 5
Expected product conforms to order, home delivery.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 566 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Hello, The delivery was not made on the agreed date. Neither the delivery man nor Tompress customer service warned me.
I lost a day by staying at home waiting for the delivery. I called customer service the next day and they told me that the delivery would be made in the morning..... delivery took place at 2pm M.Morel
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I lost a day by staying at home waiting for the delivery. I called customer service the next day and they told me that the delivery would be made in the morning..... delivery took place at 2pm M.Morel
Response from tompress.com
We apologize for this inconvenience, but unfortunately we don't have control over the carrier's delivery schedules. Please don't hesitate to contact us as you did, so that we can help you make an appointment. Best regards.
A
Rating: 4 out of 5
Delivery a little long but excellent products
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A
Rating: 4 out of 5
very good products are presented on the site tompress, quite diversified.... and good quality.
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A
Rating: 4 out of 5
Very, very disappointed with the delivery time Delighted with the equipment ordered
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Response from tompress.com
Hello, Unfortunately your order included items that were being restocked. We did our best to shorten the delivery time. Fortunately, the parcel was delivered within 48 hours as planned. Best regards.
A
Rating: 4 out of 5
fast, careful delivery quality product
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A
Rating: 4 out of 5
Nothing to report, I am satisfied
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A
Rating: 4 out of 5
Received the order in perfect condition and as described.
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A
Rating: 4 out of 5
Should run more consistent promotions, as prices are still high.
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A
Rating: 3 out of 5
As far as Tom Press is concerned, everything was impeccable: the product ordered is great, the shipment was made very quickly, and the customer service was available, responsive and friendly. On the other hand, I was delivered by Geodis, whose service was deplorable: a week's delay, unpleasant customer service... I recommend another delivery method
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A
Rating: 3 out of 5
1) several weeks ago gifts are offered as two dishes and I end up with a cutting board. Very disappointed.
2) The order was not delivered where requested.
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2) The order was not delivered where requested.
Response from tompress.com
Hello, we apologize for this inconvenience. Please do not hesitate to contact us to report any details of this problem. Best regards.
A
Rating: 4 out of 5
despite a postponement of the delivery date for one product, I received delivery of the balance of my order at no extra cost.
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A
Rating: 3 out of 5
Disappointed, very heavy product despite (light) advertising..... not for induction despite explicit request.........
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Response from tompress.com
Hello, the cast aluminium range with protect+ durit is not compatible with induction, if you have not used it, we can organize the return, I invite you to contact our services at 05 63 71 44 99. Best regards.
C
Rating: 4 out of 5
very good and good
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A
Rating: 2 out of 5
Poor-quality packaging Three broken 324ml jars Couldn't check the parcel as it arrived at a neighbor's house
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Response from tompress.com
Hello, I am opening a file with our after-sales service to inform them of the breakage. Best regards.
A
Rating: 2 out of 5
Delay too long, No information on my order. More than unsatisfactory customer service response. Product too expensive.
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A
Rating: 4 out of 5
Correct delivery, product as expected
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A
Rating: 4 out of 5
good site very good customer service for information
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A
Rating: 3 out of 5
The parcel arrived in Nancy 36 hours after the order was placed. Pretty impressive. But less impressive is the fact that it took a week to finally arrive at my house.
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A
Rating: 3 out of 5
I had to buy this appliance to complete my November order, despite the advice of the salesman I spoke to on the phone.
The advisor told me that I could smoke both hot and cold with the smoker I had ordered, when in fact I could not.
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The advisor told me that I could smoke both hot and cold with the smoker I had ordered, when in fact I could not.
Response from tompress.com
You can, it just requires more supervision.
A
Rating: 2 out of 5
the photo of the spit is, like mcdo's photos, more appetizing than the real thing.
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Response from tompress.com
Hello, What are you missing compared to the photo? What's the difference? Please do not hesitate to come back to us and modify your opinion.
A
Rating: 3 out of 5
correct product
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A
Rating: 4 out of 5
The product ordered two weeks before Christmas arrived well in time - even abroad - Much appreciated gift.
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A
Rating: 4 out of 5
Ras
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
I had ordered beech sawdust, not sawdust and shavings. As I haven't used it yet, I'll let you know what I think.
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A
Rating: 4 out of 5
Great product. Delighted with my purchase
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A
Rating: 4 out of 5
delivery ok goods correspond to the order very well
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A
Rating: 2 out of 5
We are an association, and every year in September we train 120/160 participants/year in smoking, free of charge. From now on, we will advise them, with arguments, not to equip themselves and not to buy from Tom Press. We'll be glad to recommend one of your competitors.
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Response from tompress.com
Hello, Are you unhappy because you were able to call a toll-free number? Because a professional answered? Because we delivered despite the break? We remain at your disposal, please do not hesitate to come back to your comment J
A
Rating: 4 out of 5
Fine, but the price of transport spoils the fun.
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A
Rating: 4 out of 5
the products were in perfect condition but fortunately my ice cream maker was well packed because the parcel arrived ripped open on two sides it would need stronger packaging. otherwise nothing to complain about the products, we are happy with them cordially Mme Résimont
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A
Rating: 3 out of 5
good contact and telephone reception.
The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
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The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
A
Rating: 3 out of 5
Hello, I don't really understand how the ripening assistant works. It always displays the same thing day after day.
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A
Rating: 4 out of 5
Good products
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V
Rating: 4 out of 5
Delivery nearer 7 days not 48hrs mentioned.
Response from tompress.com
Hello, We can delivered in 48 hours when de delevery is in France. Best regards.
A
Rating: 4 out of 5
Good customer service very serious and safe site
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A
Rating: 3 out of 5
I'm giving this product as a gift, so I didn't open it. The parcel arrived in very good condition.
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Response from tompress.com
Hello, Why did you give the product the wrong rating? Do you have a problem with the merchandise you received? Please do not hesitate to contact our after-sales service. If not, please modify your review. Best regards.
V
Rating: 2 out of 5
Unfortunately very late delivery and only one notification in the meantime.
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A
Rating: 4 out of 5
WELL
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A
Rating: 4 out of 5
When I ordered, the article was in stock and available, it was to arrive in Sorèze 2 days later, so I phoned before going to Sorèze and was then informed that this article was out of stock and that it would be available only 15 days later I was disappointed because usually deliveries are faster. I would like an invoice for this purchase. Best regards
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