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A
Rating: 4 out of 5
very competent customer service, but delivery with the Geodis carrier is rather slow.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
It's a shame they waited seventeen days to inform me that one of the items in my order was out of stock and didn't send me the rest of my order beforehand (order dated 11/11 received on 4/12).
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A
Rating: 4 out of 5
RAS Perfect
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A
Rating: 4 out of 5
excellent products and customer service
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A
Rating: 4 out of 5
COMMENTS/ Fragile apron fabric, fabric belt too short and not sturdy.
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A
Rating: 3 out of 5
the seed remover I ordered was marked "in stock".
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Response from tompress.com
so deliverable within 48 hours; I was quickly disillusioned
A
Rating: 4 out of 5
Item packed without protection and delivered by colissimo: item received broken in multiple pieces Waiting for replacement by after-sales service
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A
Rating: 4 out of 5
I was not informed that my parcel had arrived, so it was 4 days late.
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A
Rating: 4 out of 5
The deliveryman didn't find us the first time and had to come back, but it didn't matter because we weren't expecting the delivery in a hurry.
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A
Rating: 3 out of 5
It's very unsatisfactory and constraining not to know the delivery date.
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A
Rating: 4 out of 5
RAS for the moment because it's a gift I'm going to give for Christmas. Only users will be able to judge the product.
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A
Rating: 4 out of 5
this equipment is absolutely not worth its very average price
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A
Rating: 4 out of 5
the parcel arrived in a deplorable state, crushed and half-opened. fortunately, the packaging was far too large, so the object was much smaller and didn't suffer in transit.
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A
Rating: 4 out of 5
Ras
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A
Rating: 4 out of 5
Always on time, calls the customer in case of out-of-stock problems, it's not bad, a little expensive on some products compared to the French competition.cordialement
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A
Rating: 4 out of 5
Good evening, I'm going to try to explain the reasons for my customer service note. When you look at this company, you see that it's trying to evolve, but it's a slow process. We're seeing the emergence of products that our elders had been using for a long time, but for some reason had suddenly disappeared from circulation.
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A
Rating: 4 out of 5
I haven't used the 6.5l tom press meat pusher by reber yet, it corresponds to my needs, the material seems to be solid, as advertised, I recommend this company without any problem, fast service and delivery on time, I will certainly come back for other orders.
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A
Rating: 2 out of 5
Your Alcotest is for measuring wine. There is a 10 degree difference. Why?
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Response from tompress.com
Hello, There are many reasons for this. Have you corrected the measurement according to temperature, for example? Please contact our customer service department by e-mail: [email protected] or by telephone on 05 63 71 44 99 from Monday to Friday, 9 am to 6 pm. Best regards.
A
Rating: 3 out of 5
as with all relay point deliveries (but this is not specific to Tompress), delivery times are not respected.
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C
Rating: 4 out of 5
The item performs its duty, I chopped almost 300 kg of fruit in just over a couple of hours, the only points that are a bit critical are the speed with which the drum oxidizes and the lightness" of the materials used.
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A
Rating: 4 out of 5
speed of delivery
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A
Rating: 3 out of 5
ORDER PLACED ON 14 11 RECEIVED ON 28 11WITHOUT HAVING BEEN NOTIFIED BEFOREHAND BY THE CARRIER I WOULD LIKE A COMMERCIAL GESTUREPACKAGE NOT PALLETIZED CRUSHED DESPITE THIS VERY GOOD MATERIAL SATISFIED
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Response from tompress.com
Hello, your order was dispatched on Friday 24th due to the restocking of the unavailable item. Damage must be reported at the time of delivery. To help you with this, your shipping confirmation sent by e-mail gives you all the information you need. If you have any other requests or comments, please do not hesitate to contact us. Best regards.
A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Very nice device, but a little odd to use as it cannot be disassembled and is therefore impractical to connect to accessories.
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A
Rating: 4 out of 5
NOT YET IN USE
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A
Rating: 3 out of 5
the product purchased is of more than average quality the 4 feet of the defrosting board have come unstuck is this another chinese product? i'm very disappointed
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A
Rating: 3 out of 5
I am satisfied with my purchases, a real regret the time between the order and its receipt, surprising for an internet order.... shame. An order placed the same day on a foreign site (Germany) was received a week earlier PS: I did not deal with customer service.....
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C
Rating: 4 out of 5
satisfactory service
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A
Rating: 4 out of 5
The grille wasn't the right size, it didn't fit into its housing, so I had to recut it.
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A
Rating: 2 out of 5
Very low-end hardware for a substantial price, especially cutlery and load cells.
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A
Rating: 4 out of 5
not the same casing as last time, only ends and not the same quality and persser
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Response from tompress.com
Hello, is this the right product? Would you still have the packaging to send us a photo? Best regards.
A
Rating: 4 out of 5
Fast, impeccable delivery.
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A
Rating: 4 out of 5
very satisfied with everything, nothing to complain about
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A
Rating: 3 out of 5
Not really satisfied with the GLS delivery service, a bit disappointed not to have received any answer from Tom Press when I reported it. On the other hand, I can't fault the quality of the products.
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Response from tompress.com
Hello, We have received your email, the sales manager took care of your request and replied on 21/11/2017. Best regards.
A
Rating: 4 out of 5
I would have liked a more precise recipe for measuring out the flour.
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C
Rating: 4 out of 5
The order took a little longer than expected to arrive but when I called to find out if there were any problems with the shipment , they were very helpful and absolutely nice. The merchandise was as I wanted it and overall I am very satisfied
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A
Rating: 3 out of 5
1st test conclusive, wait for the continuation.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 3 out of 5
The product ordered arrived damaged. The delivery was made by colissimo. You are not responsible for the handling of the delivery, however I noticed (cf. my e-mail) that the product was not well protected. The product was returned and I hope that the new delivery will be satisfactory. With my best regards Gérard Massol
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Response from tompress.com
Hello, Indeed, we have received your feedback, a new shipment was made on 21/11/2017, do not hesitate to report any anomaly. Best regards.
A
Rating: 4 out of 5
Efficient
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