The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hassle-free delivery by our letter carrier (chronopost) on the advertised date. One problem with the digital probe thermometer: it doesn't work. I'll see how to return it for exchange.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery a little slow. Product correct.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
the machine is very tight you can't adjust it, i bought it for my daughter for her fimo dough, she's very disappointed, i don't recommend it even for making noodles because you can't adjust the thickness and it shreds the dough. the mercato is really better, i've had it for years and it's used very often, it's better to get this one.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery too late
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Acheteur Vérifié
Rating: 4 out of 5
The parcel arrived quickly, as soon as we have tried the chopper we will let you know what we think.
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Acheteur Vérifié
Rating: 4 out of 5
practical product
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Acheteur Vérifié
Rating: 4 out of 5
Good quality product. Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery compliant product:to be confirmed when baking
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Acheteur Vérifié
Rating: 4 out of 5
Overall, I'm satisfied with the product and its operation. It should be pointed out that the information on capacity is inaccurate, as it is impossible to fit 14 1-liter jars. That said, I would recommend it for its ease of use.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered 37.5 of merchandise and you charged me 90& without explanation. I'm still waiting for the details of the fracture, and I had to pay 20 frs for VAT on delivery, which corresponds to 200 frs of merchandise.
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Response from tompress.com
Hello, The debit corresponds to the amount of your invoice, i.e. 75 euros. I will send you a ticket by e-mail. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I was a little disappointed that the baking sheet I bought cannot be used in an oven above 220 degrees. I would have liked this to have been specified on the product presentation on the site.
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Acheteur Vérifié
Rating: 2 out of 5
Totally unsuitable and ineffective product, despite direct contact with customer service for a pre-purchase check on the use of the machine. Choose between incompetence or a Comercial lie ...
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Response from tompress.com
Hello, you've ordered a table-top oil press to process oilseeds. If the seeds are dry, sieved (without stones) and crushed (for larger seeds), the machine should give you oil. Please contact our after-sales service. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
Does not grind as described
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Acheteur Vérifié
Rating: 4 out of 5
the pot has a lack of enamel on the lid and one spot inside; I hope it won't start rusting from these spots
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Response from tompress.com
Hello, Please send us a photo by e-mail to [email protected], our after-sales service will look at it and see what needs to be done. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The packaging was very damaged on arrival. Fortunately, the barrels seemed unaffected.
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Acheteur Vérifié
Rating: 4 out of 5
as described. A little fragile, but at this price, you don't have to ask for the moon either.
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Acheteur Vérifié
Rating: 3 out of 5
Damaged book
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Acheteur Vérifié
Rating: 4 out of 5
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
in use
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Acheteur Vérifié
Rating: 4 out of 5
Conforms in every respect Satisfied for the first time
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, product lives up to expectations, nickel.
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Acheteur Vérifié
Rating: 4 out of 5
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
nothing to say... Excellent.
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Compratore Verificato
Rating: 4 out of 5
excellent assistance
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Acheteur Vérifié
Rating: 3 out of 5
Very disappointed. The bottles leak when poured because the caps float and are therefore not watertight at all. Further to your reply, I would like to point out that I have carried out other tests. It clicks into place without any problem, since it's impossible to remove the cap afterwards. But the cork doesn't adhere to the bottle at all, which is normal because there's a 2 mm gap in height.
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Response from tompress.com
Hello, perhaps you could contact us directly, our customer service department is at your disposal by e-mail: [email protected] or by telephone from Monday to Friday, 9 am to 6 pm. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
we find it unacceptable that the parcel was placed in the letterbox without ringing the intercom to notify us of the parcel's delivery Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
Good overall, the book goes into more detail about cooking recipes than what I was looking for, i.e. detailed preparation of fish or meat before smoking.... Cdlmt
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Acheteur Vérifié
Rating: 4 out of 5
Although defined in the product description, the smokehouse was delivered without sawdust.
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Response from tompress.com
Hello, I have just reported the problem to our customer service department. A file is open 19828. Please inform us of any delivery problems within 48 to 72 hours. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Responsive and professional.
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Acheteur Vérifié
Rating: 4 out of 5
the fruit crusher is very good: the instructions are very informative. the press, on the other hand, has no instructions, especially when it comes to positioning the pawls. in operation, the pawls don't always fall into the holes. moreover, several people are needed to hold the wooden wedges.
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Response from tompress.com
You can download the instructions directly from the press's product sheet.
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Acheteur Vérifié
Rating: 3 out of 5
I made a mistake with my order and you did nothing to help me out. I ordered the right product and just asked your carrier to pick up the other one at my expense, but no, I had to manage on my own. I put the drum up for sale on the bon coin and you lost me as a customer.
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Verifizierter Käufer
Rating: 2 out of 5
Delivery has not yet been made, despite extremely high shipping costs. I am very dissatisfied
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Response from tompress.com
Hello, your parcel has arrived in Germany, a good passage was left for you by the postal services. Regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery. Basket will be used to transport my wood. Good depth. Appears to be sturdy given the thickness of the plastic.
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Acheteur Vérifié
Rating: 4 out of 5
Good, nothing to criticize
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Acheteur Vérifié
Rating: 4 out of 5
I would have preferred delivery to a relay point but this was not possible.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived totally ripped open. It said "glass" on it
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Response from tompress.com
which may have prompted someone in the transport chain to open it, thinking they'd find some good bottles... wine fairs at the moment. But the parcel contained nothing but empty juice bottles.
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Acheteur Vérifié
Rating: 4 out of 5
good service
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Acheteur Vérifié
Rating: 2 out of 5
Delivery problem, tracking was blocked. Little help from customer service, I had to call the carrier myself (pay number). Once delivered, the parcel was protected in a cardboard box, but when I opened it, the top of one of the uprights was bent. I haven't fixed it yet but I think the product is still functional, but customer service and delivery need to be reviewed.
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