English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
Conforms in every respect Satisfied for the first time
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fine
Translated reviews
A
Rating: 4 out of 5
Fast delivery, product lives up to expectations, nickel.
Translated reviews
A
Rating: 4 out of 5
Fast and efficient
Translated reviews
A
Rating: 4 out of 5
nothing to say... Excellent.
Translated reviews
C
Rating: 4 out of 5
excellent assistance
Translated reviews
A
Rating: 3 out of 5
Very disappointed. The bottles leak when poured because the caps float and are therefore not watertight at all. Further to your reply, I would like to point out that I have carried out other tests. It clicks into place without any problem, since it's impossible to remove the cap afterwards. But the cork doesn't adhere to the bottle at all, which is normal because there's a 2 mm gap in height.
Translated reviews
Response from tompress.com
Hello, perhaps you could contact us directly, our customer service department is at your disposal by e-mail: [email protected] or by telephone from Monday to Friday, 9 am to 6 pm. Best regards.
A
Rating: 4 out of 5
we find it unacceptable that the parcel was placed in the letterbox without ringing the intercom to notify us of the parcel's delivery Thank you.
Translated reviews
A
Rating: 4 out of 5
Good overall, the book goes into more detail about cooking recipes than what I was looking for, i.e. detailed preparation of fish or meat before smoking.... Cdlmt
Translated reviews
A
Rating: 4 out of 5
Although defined in the product description, the smokehouse was delivered without sawdust.
Translated reviews
Response from tompress.com
Hello, I have just reported the problem to our customer service department. A file is open 19828. Please inform us of any delivery problems within 48 to 72 hours. Best regards.
A
Rating: 4 out of 5
Responsive and professional.
Translated reviews
A
Rating: 4 out of 5
the fruit crusher is very good: the instructions are very informative. the press, on the other hand, has no instructions, especially when it comes to positioning the pawls. in operation, the pawls don't always fall into the holes. moreover, several people are needed to hold the wooden wedges.
Translated reviews
Response from tompress.com
You can download the instructions directly from the press's product sheet.
A
Rating: 3 out of 5
I made a mistake with my order and you did nothing to help me out. I ordered the right product and just asked your carrier to pick up the other one at my expense, but no, I had to manage on my own. I put the drum up for sale on the bon coin and you lost me as a customer.
Translated reviews
V
Rating: 2 out of 5
Delivery has not yet been made, despite extremely high shipping costs. I am very dissatisfied
Translated reviews
Response from tompress.com
Hello, your parcel has arrived in Germany, a good passage was left for you by the postal services. Regards.
A
Rating: 4 out of 5
Very fast delivery. Basket will be used to transport my wood. Good depth. Appears to be sturdy given the thickness of the plastic.
Translated reviews
A
Rating: 4 out of 5
Good, nothing to criticize
Translated reviews
A
Rating: 4 out of 5
I would have preferred delivery to a relay point but this was not possible.
Translated reviews
A
Rating: 3 out of 5
The parcel arrived totally ripped open. It said "glass" on it
Translated reviews
Response from tompress.com
which may have prompted someone in the transport chain to open it, thinking they'd find some good bottles... wine fairs at the moment. But the parcel contained nothing but empty juice bottles.
A
Rating: 4 out of 5
good service
Translated reviews
A
Rating: 2 out of 5
Delivery problem, tracking was blocked. Little help from customer service, I had to call the carrier myself (pay number). Once delivered, the parcel was protected in a cardboard box, but when I opened it, the top of one of the uprights was bent. I haven't fixed it yet but I think the product is still functional, but customer service and delivery need to be reviewed.
Translated reviews
A
Rating: 4 out of 5
Insufficient attention to order preparation 250 grams instead of one kilo
Translated reviews
Response from tompress.com
Hello, Our apologies, our after-sales service did what was necessary, a new shipment was made last week. Best regards.
A
Rating: 4 out of 5
short time between order and delivery great
Translated reviews
A
Rating: 4 out of 5
Good product, crank problem but replaced immediately.
Translated reviews
A
Rating: 4 out of 5
PACKAGING TERRINE A REVOIR UNE CASSEE
Translated reviews
A
Rating: 4 out of 5
Trustworthy site with good products as presented. A slight hitch in delivery for my last shipment, but that's not the site's fault. I highly recommend this site.
Translated reviews
A
Rating: 2 out of 5
the delivery was made without making an appointment, so I was absent, the product was returned, I called the platform and was told to call back after the weekend. I made an appointment for a second delivery attempt, but the parcel arrived at a neighbor's the day before my appointment.
Translated reviews
Response from tompress.com
Hello, Thank you for the details of your delivery which we will pass on to our carrier to improve the organization of appointments. Best regards.
A
Rating: 3 out of 5
Delivery time too long.
Translated reviews
A
Rating: 2 out of 5
Bjr, the delay was too long, and moreover without news from you, I still have a pending order and I'm still waiting.... greetings
Translated reviews
Response from tompress.com
Hello, when the article is not available on the site, you will receive the order confirmation with the expected delivery time. You may have received the e-mail in your spam folder. The second order is awaiting restocking for a book scheduled to be restocked the week of November 20. A telephone message from our customer service was left yesterday. Mei
A
Rating: 4 out of 5
very well
Translated reviews
A
Rating: 2 out of 5
vrzaiment pas claire sur les mail envoi et collissage ; Bref bon matos mais mauvaise communication
Translated reviews
A
Rating: 4 out of 5
As always, well packed. The only thing missing was the invoice in the parcel.
Translated reviews
A
Rating: 4 out of 5
delivery not made on time due to carrier misspelling of delivery address
Translated reviews
A
Rating: 4 out of 5
No problem at all
Translated reviews
V
Rating: 4 out of 5
A simple no problem transaction
A
Rating: 4 out of 5
on the other hand, I was disappointed by the umbrella spindle I'd bought earlier, whose clamping screws broke after a few uses.
Translated reviews
A
Rating: 4 out of 5
The number of stars depends on one thing. When I bought, nowhere was it written that the closures for my Weck bottles were sold separately. This meant I had to pay for a second shipment. It was obvious to me that the closures were included. Having said that, the quality is perfect.
Translated reviews
A
Rating: 4 out of 5
Good delivery, adequate equipment
Translated reviews
A
Rating: 4 out of 5
Good... but I'm looking for the key to remove the Ø81 caps from the jars without damaging them ..... can you get me one? Or yes find it. I am anti waste
Translated reviews
Response from tompress.com
Hello, If you are referring to the Familia Wiss capsules, they can only be opened by piercing them. Best regards.
A
Rating: 4 out of 5
The vinometer indicates a titration of 16° alcohol for a wine at 13.5°; the measurement was taken with a wine at room temperature; it is therefore realistic but still lacks precision.
Translated reviews
Response from tompress.com
Hello, Please note that the vinometer is designed for a wine temperature of 20°C. Corrections to the measurement must be applied according to the exact temperature. Best regards.
A
Rating: 4 out of 5
Ras
Translated reviews