The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Insufficient attention to order preparation 250 grams instead of one kilo
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Response from tompress.com
Hello, Our apologies, our after-sales service did what was necessary, a new shipment was made last week. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
short time between order and delivery great
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Acheteur Vérifié
Rating: 4 out of 5
Good product, crank problem but replaced immediately.
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Acheteur Vérifié
Rating: 4 out of 5
PACKAGING TERRINE A REVOIR UNE CASSEE
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Acheteur Vérifié
Rating: 4 out of 5
Trustworthy site with good products as presented. A slight hitch in delivery for my last shipment, but that's not the site's fault. I highly recommend this site.
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Acheteur Vérifié
Rating: 2 out of 5
the delivery was made without making an appointment, so I was absent, the product was returned, I called the platform and was told to call back after the weekend. I made an appointment for a second delivery attempt, but the parcel arrived at a neighbor's the day before my appointment.
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Response from tompress.com
Hello, Thank you for the details of your delivery which we will pass on to our carrier to improve the organization of appointments. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time too long.
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Acheteur Vérifié
Rating: 2 out of 5
Bjr, the delay was too long, and moreover without news from you, I still have a pending order and I'm still waiting.... greetings
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Response from tompress.com
Hello, when the article is not available on the site, you will receive the order confirmation with the expected delivery time. You may have received the e-mail in your spam folder. The second order is awaiting restocking for a book scheduled to be restocked the week of November 20. A telephone message from our customer service was left yesterday. Mei
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Acheteur Vérifié
Rating: 4 out of 5
very well
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Acheteur Vérifié
Rating: 2 out of 5
vrzaiment pas claire sur les mail envoi et collissage ; Bref bon matos mais mauvaise communication
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Acheteur Vérifié
Rating: 4 out of 5
As always, well packed. The only thing missing was the invoice in the parcel.
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Acheteur Vérifié
Rating: 4 out of 5
delivery not made on time due to carrier misspelling of delivery address
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Acheteur Vérifié
Rating: 4 out of 5
No problem at all
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Verified Buyer
Rating: 4 out of 5
A simple no problem transaction
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Acheteur Vérifié
Rating: 4 out of 5
on the other hand, I was disappointed by the umbrella spindle I'd bought earlier, whose clamping screws broke after a few uses.
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Acheteur Vérifié
Rating: 4 out of 5
The number of stars depends on one thing. When I bought, nowhere was it written that the closures for my Weck bottles were sold separately. This meant I had to pay for a second shipment. It was obvious to me that the closures were included. Having said that, the quality is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
Good delivery, adequate equipment
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Acheteur Vérifié
Rating: 4 out of 5
Good... but I'm looking for the key to remove the Ø81 caps from the jars without damaging them ..... can you get me one? Or yes find it. I am anti waste
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Response from tompress.com
Hello, If you are referring to the Familia Wiss capsules, they can only be opened by piercing them. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The vinometer indicates a titration of 16° alcohol for a wine at 13.5°; the measurement was taken with a wine at room temperature; it is therefore realistic but still lacks precision.
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Response from tompress.com
Hello, Please note that the vinometer is designed for a wine temperature of 20°C. Corrections to the measurement must be applied according to the exact temperature. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
difficult to make a real review; small order. quickly shipped. Quality product.
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Acheteur Vérifié
Rating: 4 out of 5
we did not find an invoice in the parcel
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Response from tompress.com
Hello, I will send you the invoice by e-mail immediately. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Change delivery network not competent from
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Acheteur Vérifié
Rating: 4 out of 5
No worries
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Acheteur Vérifié
Rating: 4 out of 5
delivered on time I had ordered bottles for soup, I used them right away and nothing to complain about.
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Acheteur Vérifié
Rating: 3 out of 5
The delivery time was much too long and the amount had been withdrawn before shipment.
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Acheteur Vérifié
Rating: 4 out of 5
Item conforms, good overall. I had to adjust the door, which was not closing properly. The latch wasn't very straight, so I had to modify it a little too to ensure a tight seal.
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Verifizierter Käufer
Rating: 3 out of 5
Si? Goods do not meet our expectations
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Acheteur Vérifié
Rating: 4 out of 5
correct price and fast delivery. product seems very solid.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery waited too long (over a month). No messages or justification for this wait and no commercial gesture for compensation.
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Acheteur Vérifié
Rating: 4 out of 5
The product runs a little and quickly becomes hot (motor). But it has been used for peeling chestnuts for a long time without much pause.
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Acheteur Vérifié
Rating: 4 out of 5
very good product
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I'm just a little disappointed that I didn't get an answer to my question about how to clean the scourtins once they've been pressed: do they remain greasy and how can I clean them so that I can use them again a year later? Thank you for your reply,
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Response from tompress.com
Hello, a little water and washing-up liquid is all you need, either soak them in a basin or use a sponge, and rinse them well in lukewarm water. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
always satisfied with the products ordered
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Acheteur Vérifié
Rating: 2 out of 5
I will not order any more on this site because delivery posted 48h whereas when one telephones caf no news one answers us in 95 of the cases"...appointment taken for 6 days later at the end of morning at the beginning of afternoon when one realizes that the deliveryman passed at 9h30
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Acheteur Vérifié
Rating: 4 out of 5
Very well spent
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Acheteur Vérifié
Rating: 4 out of 5
Quality products, very fast delivery, attentive customer service
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Acheteur Vérifié
Rating: 3 out of 5
Faulty equipment after two uses, return to store at customer's expense. I placed an order with Mathon for a superior product at a lower price: a sterilizer. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
The product meets my expectations and is of very good quality. On the other hand, delivery was laborious: it was held up for 2 days 15 km from my home, so I had to collect it myself.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the delivery company. The parcel spent 5 days waiting at the warehouse without any call.
The deliveryman was in too much of a hurry, practically forcing you to sign without seeing the contents of the parcel. As for the products, on unpacking, the quality seems to correspond to the details on the site, but remains to be tried.
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