The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
satisfied, with one downside: no explanations, no instructions on how to use the brine casings. We'll have to search for them on the internet... Too bad...
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Response from tompress.com
Hello, you have the product advice sheet. You'll find it at the following link: https://www.tompress.com/A-10002777-comment-preparer-les-boyaux-pour-la-saucisse.aspx Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The notches for opening bottles are missing, but that's not a must. For jars and jars it's perfect.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
problem with the carrier
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Response from tompress.com
Hello, Please don't hesitate to let us know about the problem so that we can take action. You can inform us of the progress of your delivery at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I find the product average, the knife tends to rust even when dried well, and I wonder if the plastic washer will last long enough...
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Response from tompress.com
After drying, remember to grease it to prevent it from rusting. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good delivery in a perfect timeframe.
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Acheteur Vérifié
Rating: 4 out of 5
Hello Very good, high-quality equipment. Thanks to Tompress for the well-designed website and for answering my questions by phone. It's a shame that the carrier doesn't understand that there are no inhabitants in a winery. When a precise time has been agreed (morning or afternoon), it must be respected. After several calls, delivery was made.
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Acheteur Vérifié
Rating: 4 out of 5
No problem, except for the slightly long delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
Good-quality weighing equipment, carrying case essential
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Acheteur Vérifié
Rating: 4 out of 5
The delivery was made in good conditions and the equipment arrived in perfect condition.
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Acheteur Vérifié
Rating: 3 out of 5
Ordered Friday around 08.00, paid by Chronopost, supposed to be delivered Saturday. In principle, except that Chronopost only delivered on Monday. As I'm not retired, I lost 8kg in preparation, which is a shame.
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Response from tompress.com
Hello, the parcel was indeed delivered late, I'm opening a complaint immediately. The case is being followed up by our after-sales service under number 19146. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
Goods received with dexterity
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Verifizierter Käufer
Rating: 2 out of 5
The supplier does not respond to the complaint. The appliance is not working properly.
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Response from tompress.com
One file will be No. 19101, please send photos to [email protected] for quick processing.
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery; careful packaging securing the equipment well; correct presentation of the site but incomplete description of the equipment: presence of the timer not mentioned on the site even though it is present in the Tom Press (Tauriessicatori) fruit and vegetable dryer, hence a pleasant surprise and optimum value for money ...
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Acheteur Vérifié
Rating: 4 out of 5
Ok c bon
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Acheteur Vérifié
Rating: 4 out of 5
delivery error on 1st order but quickly rectified. Impeccable customer service. I will continue to work with this company.
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Acheteur Vérifié
Rating: 4 out of 5
The shelves are too weak to be wall-mounted with bottles, so a wooden shelf must be placed underneath them.
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Acheteur Vérifié
Rating: 3 out of 5
One week to receive a parcel
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Response from tompress.com
Sorry for the delay. We are not masters of customs.
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Acheteur Vérifié
Rating: 4 out of 5
excellent product, quick and easy order taking, efficient customer service, the carrier must improve its services...
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Acheteur Vérifié
Rating: 3 out of 5
Dish slightly sunken on one edge and glaze missing there. It was difficult to open the package on delivery because of the heavy rain and the extremely hurried deliveryman. I don't know where this defect comes from: was it initially present on the goods or did it have an impact during transport? Thank you for allowing me to give you an assessment of this shipment. Have a nice day!
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Response from tompress.com
Hello, I'm opening a file with our after-sales service, which will quickly give you the procedure to follow.
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Acheteur Vérifié
Rating: 4 out of 5
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
The product corresponds exactly
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Acheteur Vérifié
Rating: 4 out of 5
The items were delivered quickly. One of the 2 items was very fragile (mustimeter) and was broken in its original case (that's why I only gave it three stars). After sending photos, a replacement was sent back shortly afterwards. I can't wait to use it with other fruits, especially chestnuts.
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Acheteur Vérifié
Rating: 4 out of 5
I'd have liked to be able to cut larger fries. And beware of fingers in the slide. I gave one to my father for his birthday...
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Acheteur Vérifié
Rating: 4 out of 5
delivery a little slow (10 days after order)
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Response from tompress.com
In fact, time to restock the pitter.
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Acheteur Vérifié
Rating: 3 out of 5
The delivery service is absolutely deplorable
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Response from tompress.com
Hello, We have informed our service provider of the inconvenience encountered. We will use another delivery method for your future orders.
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Acheteur Vérifié
Rating: 4 out of 5
everything was correct :)
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Verifizierter Käufer
Rating: 4 out of 5
The postage was exorbitantly expensive
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Acheteur Vérifié
Rating: 3 out of 5
I've used the pans if the coating is very good so far, the tails of the pans are hot when the food is cooked, it requires to protect the hand to grasp the pan.
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Acheteur Vérifié
Rating: 4 out of 5
Disappointed because I thought I was getting a raw cast iron plancha and not an enamelled one. Fragile enamel because the first time I cleaned it, a grain left and you can see the raw cast iron ....."
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Response from tompress.com
However, the description is precise: it's a cast-iron plancha enamelled in the mass. Please send us a photo at [email protected]
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Acheteur Vérifié
Rating: 3 out of 5
bags too small for 10 kilo hams, I won't be able to use them.
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
A broken glass bottle at the finish line
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Response from tompress.com
Hello, I see that you hadn't reported this to us, so I'm informing our customer service team immediately. They'll send you details of how to deal with this incident by e-mail. See you soon.
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Acheteur Vérifié
Rating: 4 out of 5
parcel went to the wrong post office but necessary done and I just received it today
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Acheteur Vérifié
Rating: 4 out of 5
Order delivered to neighbor's house without warning A note in the mailbox would have been nice.
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Response from tompress.com
Hello, We have informed the colissimo service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
7-day delivery
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Response from tompress.com
Hello, I see a delivery in 48 working hours on the tracking. Please let us know the details of your delivery so that we can intervene with our service provider.
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery, rewinder good but has trouble on rewind end.
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Acheteur Vérifié
Rating: 4 out of 5
perfect
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Acheteur Vérifié
Rating: 4 out of 5
slow service
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