The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Dish slightly sunken on one edge and glaze missing there. It was difficult to open the package on delivery because of the heavy rain and the extremely hurried deliveryman. I don't know where this defect comes from: was it initially present on the goods or did it have an impact during transport? Thank you for allowing me to give you an assessment of this shipment. Have a nice day!
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Response from tompress.com
Hello, I'm opening a file with our after-sales service, which will quickly give you the procedure to follow.
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Acheteur Vérifié
Rating: 4 out of 5
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
The product corresponds exactly
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Acheteur Vérifié
Rating: 4 out of 5
The items were delivered quickly. One of the 2 items was very fragile (mustimeter) and was broken in its original case (that's why I only gave it three stars). After sending photos, a replacement was sent back shortly afterwards. I can't wait to use it with other fruits, especially chestnuts.
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Acheteur Vérifié
Rating: 4 out of 5
I'd have liked to be able to cut larger fries. And beware of fingers in the slide. I gave one to my father for his birthday...
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Acheteur Vérifié
Rating: 4 out of 5
delivery a little slow (10 days after order)
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Response from tompress.com
In fact, time to restock the pitter.
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Acheteur Vérifié
Rating: 3 out of 5
The delivery service is absolutely deplorable
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Response from tompress.com
Hello, We have informed our service provider of the inconvenience encountered. We will use another delivery method for your future orders.
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Acheteur Vérifié
Rating: 4 out of 5
everything was correct :)
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Verifizierter Käufer
Rating: 4 out of 5
The postage was exorbitantly expensive
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Acheteur Vérifié
Rating: 3 out of 5
I've used the pans if the coating is very good so far, the tails of the pans are hot when the food is cooked, it requires to protect the hand to grasp the pan.
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Acheteur Vérifié
Rating: 4 out of 5
Disappointed because I thought I was getting a raw cast iron plancha and not an enamelled one. Fragile enamel because the first time I cleaned it, a grain left and you can see the raw cast iron ....."
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Response from tompress.com
However, the description is precise: it's a cast-iron plancha enamelled in the mass. Please send us a photo at [email protected]
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Acheteur Vérifié
Rating: 3 out of 5
bags too small for 10 kilo hams, I won't be able to use them.
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
A broken glass bottle at the finish line
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Response from tompress.com
Hello, I see that you hadn't reported this to us, so I'm informing our customer service team immediately. They'll send you details of how to deal with this incident by e-mail. See you soon.
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Acheteur Vérifié
Rating: 4 out of 5
parcel went to the wrong post office but necessary done and I just received it today
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Acheteur Vérifié
Rating: 4 out of 5
Order delivered to neighbor's house without warning A note in the mailbox would have been nice.
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Response from tompress.com
Hello, We have informed the colissimo service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
7-day delivery
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Response from tompress.com
Hello, I see a delivery in 48 working hours on the tracking. Please let us know the details of your delivery so that we can intervene with our service provider.
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery, rewinder good but has trouble on rewind end.
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Acheteur Vérifié
Rating: 4 out of 5
perfect
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Acheteur Vérifié
Rating: 4 out of 5
slow service
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Acheteur Vérifié
Rating: 3 out of 5
Customer service did not reply in the same way to my two communications.
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Acheteur Vérifié
Rating: 4 out of 5
No comment
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Acheteur Vérifié
Rating: 3 out of 5
I've made a complaint about the quality of the products, but I haven't had any feedback.
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Response from tompress.com
Hello, Your complaint has been registered since 06/06/2017, and is being processed as confirmed by our after-sales department (e-mail 07/07/2017).
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Acheteur Vérifié
Rating: 4 out of 5
Overall interesting, a pity that the site is not very ergonomic. Constant reloading of the basket is oppressive, I don't think I'll be coming back to this site in the future...
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Response from tompress.com
Hello, We are working hard to improve your experience on our site.
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Acheteur vérifié
Rating: 2 out of 5
Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags
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Response from tompress.com
Hello, I'm opening a file with our after-sales service department, who will contact you to take the necessary steps.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery conforms to the order. Really happy with this company.
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Acheteur Vérifié
Rating: 4 out of 5
I was not informed in advance that the delivery driver would be coming. So I wasn't there, and there's only one place to pick up the parcel: the warehouse, which is an hour's drive from my house... too bad!
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Response from tompress.com
Hello, thank you, we'll let our service provider know so that they can improve the service.
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Acheteur Vérifié
Rating: 3 out of 5
With this order, I had ordered a book (everything was available), after a few days as I still didn't have my parcel, I called the customer service who informed me that this book was not available before three weeks; therefore my order was on hold; I don't find this very good. On other sites, they send what's available; they don't block the order.
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Acheteur Vérifié
Rating: 4 out of 5
1 curved wooden stake
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Acheteur Vérifié
Rating: 3 out of 5
Contrary to the site's promise of 48-hour delivery, the company phoned on May 26th to arrange an appointment for delivery on June 2nd. But it was a birthday present that couldn't wait. We had to collect the parcel from the warehouse ourselves, with the vagaries of traffic and the vagaries of GPS. I'm not sure I'd recommend it. In this case, it's better to go to a store.
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Response from tompress.com
We have taken note of your comment and will pass it on to our carrier to improve their service.
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Acheteur Vérifié
Rating: 3 out of 5
Package conforms to the description on the site and I'm very pleased with it. Shipped quickly, but delivery by the France Express Geodis carrier was rather disappointing. I had to go and pick it up myself at the storage warehouse because the carrier's customer service hadn't done its job and was not available for delivery. The main thing is that the equipment is satisfactory.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, the delivery service is deplorable, the deliveryman declares us absent at the time of the delivery ''It is false'' the deliveryman never came, and was never recorded by the surveillance cameras, he declares to have deposited the parcel at the nearest relay point, it is false, the nearest point is the village of Camoins H.BUCCIARELLI
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Response from tompress.com
Hello, You have indeed reported it to us yes thank you, this is indeed not the expected service, we have reported the case to our provider. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Insufficiently secure payment system impossible for manager to understand
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Response from tompress.com
Bonjour, As previously indicated, payment is secure. However, you referred to the 3D secure option, which is not necessarily automatic, but established according to the merchant's rules, to protect the merchant against fraud.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect Everything is fine, except for the delivery by Géodis which was catastrophic... A company I didn't know, but its choice and prices are interesting. I would recommend...
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Acheteur Vérifié
Rating: 4 out of 5
No surprises, fast delivery and on time. Still need to test the smoker as soon as possible. But I think the quality is there.....
Piece ordered and received on time. Maybe a smaller box next time?
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Acheteur Vérifié
Rating: 3 out of 5
the packaging of the egg slicer indicated that it could be put in the dishwasher. So before using it, I put it in the dishwasher. I then ran it under water, but the black layer was still sticking, so I can't use a metal that degrades and can be a health hazard for food.
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Response from tompress.com
Don't forget to send us photos of the item as agreed in the current SAV file.
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Acheteur Vérifié
Rating: 4 out of 5
Smoker drawer is loose on one side Too bad when it's also a gift
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Response from tompress.com
Hello, to open a file, please give all the details to our after-sales service on 05 63 71 44 99 or [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
well received in record time
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