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Rating: 5 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 394 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2, 3 and 5 stars
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Rating: 5 out of 5
Speed and reliability on your part
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Rating: 5 out of 5
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Rating: 5 out of 5
compliant
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Rating: 5 out of 5
Fast and reliable as always
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Rating: 5 out of 5
Clear and concise site where I immediately found what I was looking for. Very reactive customer service that had to help me very quickly with my request following a delivery address error on my part. The parcel 1 was dispatched very quickly with excellent tracking. The product was well packaged and protected, and lived up to my expectations. I won't hesitate to order again!
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Rating: 3 out of 5
The product is very average, every other time the bread box flap comes off the track and doesn't close. You have to pull from left to right and right to left to get it back on track.
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Rating: 5 out of 5
fine
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Rating: 5 out of 5
Fast and convenient ordering. Fast delivery
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Rating: 5 out of 5
VERY PRO. ONE S4 FUNNEL BROKE IN TRANSIT... JUST A NOTIFICATION, A PHOTO AND IT WAS SENT BACK TO ME WITHOUT ANY PROBLEM.
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Rating: 5 out of 5
Fast and efficient. Just a problem with the post, but that was solved thanks to our postwoman. First test of the engine, so far so good.
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Rating: 5 out of 5
top delivery and follow-up! direct customer contact with the company and very good quality product.
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Rating: 5 out of 5
Fast order processing
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Rating: 5 out of 5
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Rating: 3 out of 5
Too much waiting to receive the product 7 weeks. Quality product, that's why I didn't cancel.
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Rating: 3 out of 5
Very long wait for product, ravioli roller But good quality.
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Rating: 5 out of 5
good-sized shaker - no leakage or dripping at the top I spent a long time looking for one & with its criteria - I'm not disappointed
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Rating: 5 out of 5
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Rating: 5 out of 5
Great packaging, delivered on time.
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Rating: 5 out of 5
I recommend, fast shipping, thank you
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Rating: 2 out of 5
I am really disappointed not deep enough and therefore not much stuffing I took back my board
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Response from tompress.com
Hello, Are there any other models that might suit you? You'll find the whole range here: https://www.tompress.com/CT-1927-machine-a-pates-laminoir-et-moule.aspx Best regards.
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Rating: 5 out of 5
handcrafted products
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Rating: 5 out of 5
The quality is always there and the delivery fast. Don't change a thing!!!
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Rating: 2 out of 5
Ordered in early January, delivered in April. When ordering, you are given a delivery time of 3 or 4 days.
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Response from tompress.com
Hello, We apologize for the fact that the restocking delay was exceptionally longer than initially expected. We are doing our utmost to rectify the situation. Best regards.
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Rating: 3 out of 5
For me, the asparagus is a few centimetres too short to cook all the way through.
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Rating: 5 out of 5
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Rating: 2 out of 5
A much too long wait and a lack of communication. Ordered in November, with a promise of Christmas delivery. Result: received in April, without any compensation.
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Response from tompress.com
Hello, Due to the current situation with raw materials, including wood in your case, we were unable to meet the deadline initially set by the manufacturer. We apologize for this exceptional delay. Yours sincerely
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Rating: 5 out of 5
Product not in stock when ordered, I received a call directly to find a solution, I really appreciated it, The barrel is beautiful.
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Rating: 2 out of 5
Ravioli roll ordered on 8/12/21 and received on 8/04/22, i.e. a 4-month delay with no communication... It's a shame, it gives a bad image when in the end there are no problems with the product. There are things to review...
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Response from tompress.com
Hello, The tracking is updated daily on the site to allow you to follow the progress of your orders and the replenishment times. We apologize for the delay and will try to improve the communication of tracking information. Best regards.
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Rating: 5 out of 5
Very good store, very competent staff!
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Rating: 2 out of 5
Order received 4 months later
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Response from tompress.com
We understand your dissatisfaction with the delay in the production of this wooden article and hope that things will get back to normal as soon as possible. Kind regards.
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Rating: 5 out of 5
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Rating: 5 out of 5
Although the waiting time was a bit long, the quality of the merchandise made it worth the wait. Perfect.
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Response from tompress.com
Thank you very much for your understanding and trust. Best regards.
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Rating: 5 out of 5
Always very good, the only thing I would have liked is an estimate of the delivery date as it was for a gift and arrived a little later! But everything arrived in good condition.
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Rating: 5 out of 5
Responsive customer service and more Fast, careful shipping
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Rating: 3 out of 5
Express delivery requested, invoiced and paid for. Instead of 24 h delivery was 72 h slower than standard delivery!
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Response from tompress.com
Hello, the tracking system shows 3 deliveries the day after your order. Did you receive the messages? Best regards.
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Rating: 5 out of 5
Lower prices on certain products that can be found elsewhere. Otherwise, the quality is top-notch.
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Rating: 5 out of 5
this multiple pin is just what you need
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Rating: 5 out of 5
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Rating: 5 out of 5
Don't change a thing.
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