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A
Rating: 5 out of 5
Very good experience
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 394 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 3 out of 5
More than a month to receive my order
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A
Rating: 3 out of 5
Perfect delivery.
Desus of the goods. With breaks and chips. After-sales service response leaves much to be desired.
Poor customer service, 3 weeks waiting for 1 product. I have to change product, not even able to offer me the 10euro difference on a 460euro invoice. Impossible to make you a commercial offer up to 10euro".
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Desus of the goods. With breaks and chips. After-sales service response leaves much to be desired.
Poor customer service, 3 weeks waiting for 1 product. I have to change product, not even able to offer me the 10euro difference on a 460euro invoice. Impossible to make you a commercial offer up to 10euro".
A
Rating: 5 out of 5
super
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A
Rating: 5 out of 5
perfect
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V
Rating: 5 out of 5
Order and delivery went smoothly. Good quality product. There is only one small fault to complain about, the handle on the lid fell off when I lifted it. Otherwise everything is okay.
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A
Rating: 5 out of 5
Impeccable, as usual!
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A
Rating: 5 out of 5
Very good. Fast and compliant.
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A
Rating: 5 out of 5
Good tool, nothing to say.
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A
Rating: 5 out of 5
The boning knives are very good.
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A
Rating: 5 out of 5
Just a small detail, Perhaps customer service could call the customer to report that there is a breakage of a part purchased. Because we do not always have time to read all these personal emails. But after calling customer service, the person reacted very quickly and very well. Sincerely
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A
Rating: 3 out of 5
The product is of good quality and seems durable. On the other hand, I don't know why but the package was repackaged by the post office... and one of the two watering cans ordered needs a little welding to fill a mini-hole which will cause a slight loss.
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A
Rating: 5 out of 5
Nothing to say, everything is above board
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A
Rating: 5 out of 5
Fast delivery and superb barrels. Well done
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A
Rating: 5 out of 5
bonjour.livraison rapide. au départ je me trouvé petits mais au final c'est impeccable!
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A
Rating: 5 out of 5
Beautiful flour
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A
Rating: 2 out of 5
Order placed in November, received 1 week ago. I had to call support twice to get information about my order. Despite my request, they never took the initiative to warn me of the delay, keep me informed, etc. No proactivity on the part of Tompress, which is a shame.
Products conformed however
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Products conformed however
A
Rating: 2 out of 5
Delivery times that don't correspond at all to what is advertised (differences of several weeks or even several months). And when you talk to customer service about this, the response is not at all commercial.
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Response from tompress.com
Hello, In this period of pandemic, many manufacturing deadlines are not met due to lack of raw material or production delays. We are trying to update the replenishment times on the site in real time, so that you can have the information immediately. Yours sincerely
A
Rating: 5 out of 5
Fast delivery and well packaged.
Serious business.
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Serious business.
A
Rating: 5 out of 5
The product was not in stock, but the contact was very good and the spices arrived fresh...
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A
Rating: 5 out of 5
very comprehensive site, very professional service
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A
Rating: 5 out of 5
very good material
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A
Rating: 5 out of 5
At the top
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A
Rating: 5 out of 5
Fine
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A
Rating: 5 out of 5
I needed this pasta maker in a hurry and it was delivered within 48 hours. I am completely satisfied with the value for money of this pasta maker. I recommend TOM PRESS which I didn't know before.
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A
Rating: 5 out of 5
Merchandise not yet tried.
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A
Rating: 5 out of 5
Thank you very much for your excellent service.
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A
Rating: 5 out of 5
Remarkable aesthetics (chrome wall-mounted corkscrew), technically perfect, impeccable efficiency, I'm delighted with this purchase.
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A
Rating: 3 out of 5
I made an order and apparently there was not everything and.not even warned So I called because I had not received and the tell me that it an article will be available from May and asks me if I still want it so I say yes and then I have to pay postage and so I receive my order and surprise the next day I receive another article so a little disgusted to have to pay again.
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Response from tompress.com
Hello, We did indeed ship the available immediately, the rest was restocked a few days later and shipped promptly. Best regards.
A
Rating: 5 out of 5
Nothing to say everything was perfect
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A
Rating: 5 out of 5
I was able to bake my baguettes on this refractory stone, which bakes very well. I recommend it.
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A
Rating: 2 out of 5
It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.
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Response from tompress.com
Hello, We apologize for not having given you complete satisfaction. We have received your return package and refunded your order. We remain at your disposal to improve your next experience. Best regards.
A
Rating: 5 out of 5
Very good product quality
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A
Rating: 5 out of 5
Very good product, cleans very well and removes deposits from bottle bottoms without problems.
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A
Rating: 5 out of 5
Nothing to complain about, everything was perfect
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A
Rating: 5 out of 5
Ras for a first order
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A
Rating: 5 out of 5
particularly satisfied with this purchase and perfect delivery
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A
Rating: 5 out of 5
Compliant order, fast delivery.
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A
Rating: 5 out of 5
Order and delivery impeccable Not yet used the product
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A
Rating: 5 out of 5
It's a pity that in the event of late delivery, the customer is not informed by e-mail.
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