The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Delivery, books ok. Adapter for bubbler too large: sent back by recorded delivery and the delivery problem came from the post office but still arrived after a complaint on the post office website. Ordered tourie with light beige basket, p 77, received one with black basket whereas on photo it is light beige without specifying random color as on page 68. Just a big problem with the basket color.
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Acheteur Vérifié
Rating: 5 out of 5
top quality equipment, fast delivery, highly recommended
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Acheteur Vérifié
Rating: 5 out of 5
Completely satisfied with all services, thank you
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Acheteur Vérifié
Rating: 5 out of 5
ras . received quickly . first try with partridges conclusive .
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Acheteur Vérifié
Rating: 5 out of 5
order made, contact for delivery time, immediate reaction, delivery 48h later even with payment by cheque super thank you
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Acheteur Vérifié
Rating: 5 out of 5
YES
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Acheteur Vérifié
Rating: 4 out of 5
I bought a device to remove the washer from the jars at the tompress head office store and it broke the first time I used it.
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Response from tompress.com
Please contact us to change the jar opener.
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Acheteur Vérifié
Rating: 4 out of 5
no paypal as payment method
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Response from tompress.com
We offer a variety of secure payment methods. PayPal has a policy that is incompatible with our vision of commerce, and it's also very expensive. We don't want to burden our customers with this risk and additional cost.
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Acheteur Vérifié
Rating: 4 out of 5
very satisfied the telephone contact was of good quality and good advice
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Acheteur Vérifié
Rating: 5 out of 5
Very good merchandise
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Acheteur Vérifié
Rating: 4 out of 5
I am very satisfied with my order
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Acheteur Vérifié
Rating: 5 out of 5
Parfait....
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery. Product purchased corresponds well to our expectations.
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Acheteur Vérifié
Rating: 5 out of 5
fine
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Acheteur Vérifié
Rating: 5 out of 5
Yes, satisfied. Products as described in the catalog, attentive customer service, on-time delivery and, in my case, no damage in transit.
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Acheteur Vérifié
Rating: 5 out of 5
Satisfied, but it should be noted that the items are still more expensive than elsewhere.
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Response from tompress.com
Have you compared the quality?
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Acheteur Vérifié
Rating: 4 out of 5
Yes, on the whole (except for one vertical firebox which warped when first used), I've come to an arrangement with customer service. Apparently, in view of the new catalog, no changes have been made: a pity, as the others will suffer the same deformations for lack of an expansion joint at the rear.
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Response from tompress.com
We've improved them with a reinforcing fold of sheet metal. No more problems found in our tests and with our customers.
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Acheteur Vérifié
Rating: 5 out of 5
nothing to say everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
Very good packaging, express delivery, great, highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
For this new purchase, full satisfaction; quality of the products, fast delivery and conformity with the order.
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Acheteur Vérifié
Rating: 5 out of 5
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
On-time delivery of an item in very good condition, albeit used (reformed 225-litre barrel).
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Acheteur Vérifié
Rating: 5 out of 5
the ratings speak for themselves. Greetings from a delighted customer
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Acheteur Vérifié
Rating: 2 out of 5
When it comes to selling, customer service is effective. But when it comes to assuming their advisory errors, that's another matter. Change of mind 1 year"
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Response from tompress.com
what we mean by "satisfied or reimbursed" is an outright lie.
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Acheteur Vérifié
Rating: 5 out of 5
very satisfied with the communication with the person who answered my phone the delivery was all as fast thank you to you.
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Acheteur Vérifié
Rating: 4 out of 5
yes
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Acheteur Vérifié
Rating: 5 out of 5
ok ok
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Acheteur Vérifié
Rating: 4 out of 5
Clarification of container sizes would be appreciated e.g. whether the measurement is taken on the bottom or the top of the container....
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Acheteur Vérifié
Rating: 5 out of 5
Full satisfaction
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Acheteur Vérifié
Rating: 5 out of 5
Thank you for this quality I'm thinking of buying more as soon as financially possible.
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Acheteur Vérifié
Rating: 5 out of 5
Very good professionalism
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Acheteur Vérifié
Rating: 2 out of 5
I was told to return the product at my own expense, which I did, requesting a different product or a refund. Without any response or consultation, I was sent back the same product, which is no longer defective but still does not satisfy me, as it is not very practical to use.
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Response from tompress.com
You can also retract and come back on your order if the material is in good condition and respects our return conditions (see on the site).
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Acheteur Vérifié
Rating: 5 out of 5
competent team that takes the time to remind you when accessories are missing from what you ordered
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Acheteur Vérifié
Rating: 5 out of 5
Perfect, don't change a thing. Especially to the person who answered the phone to take my order: she was very professional, pleasant, smiling (you can hear it on the phone).
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Acheteur Vérifié
Rating: 4 out of 5
The telephone service is very friendly, the delivery very fast, but the product did not meet my expectations. The refund on the returned product took far too long (1 month).
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Acheteur Vérifié
Rating: 5 out of 5
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to complain about, good quality equipment and perfect service.
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Acheteur Vérifié
Rating: 5 out of 5
I am very satisfied with your service
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Acheteur Vérifié
Rating: 5 out of 5
it's a good quality gift that I really liked
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Acheteur Vérifié
Rating: 5 out of 5
easy to place order wide choice of products impeccable delivery on time product corresponds to expectations
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