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A
Rating: 5 out of 5
bonjour.livraison rapide. au départ je me trouvé petits mais au final c'est impeccable!
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 586 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 5 stars
Reset filtersA
Rating: 2 out of 5
Order placed in November, received 1 week ago. I had to call support twice to get information about my order. Despite my request, they never took the initiative to warn me of the delay, keep me informed, etc. No proactivity on the part of Tompress, which is a shame.
Products conformed however
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A
Rating: 2 out of 5
Delivery times that don't correspond at all to what is advertised (differences of several weeks or even several months). And when you talk to customer service about this, the response is not at all commercial.
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Response from tompress.com
Hello, In this period of pandemic, many manufacturing deadlines are not met due to lack of raw material or production delays. We are trying to update the replenishment times on the site in real time, so that you can have the information immediately. Yours sincerely
A
Rating: 5 out of 5
Fast delivery and well packaged.
Serious business.
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Serious business.
A
Rating: 5 out of 5
The product was not in stock, but the contact was very good and the spices arrived fresh...
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A
Rating: 5 out of 5
very comprehensive site, very professional service
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A
Rating: 5 out of 5
very good material
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A
Rating: 5 out of 5
At the top
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A
Rating: 5 out of 5
Fine
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A
Rating: 5 out of 5
I needed this pasta maker in a hurry and it was delivered within 48 hours. I am completely satisfied with the value for money of this pasta maker. I recommend TOM PRESS which I didn't know before.
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A
Rating: 5 out of 5
Merchandise not yet tried.
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A
Rating: 5 out of 5
Thank you very much for your excellent service.
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A
Rating: 5 out of 5
Remarkable aesthetics (chrome wall-mounted corkscrew), technically perfect, impeccable efficiency, I'm delighted with this purchase.
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A
Rating: 5 out of 5
Nothing to say everything was perfect
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A
Rating: 5 out of 5
I was able to bake my baguettes on this refractory stone, which bakes very well. I recommend it.
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A
Rating: 2 out of 5
It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.
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Response from tompress.com
Hello, We apologize for not having given you complete satisfaction. We have received your return package and refunded your order. We remain at your disposal to improve your next experience. Best regards.
A
Rating: 5 out of 5
Very good product quality
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A
Rating: 5 out of 5
Very good product, cleans very well and removes deposits from bottle bottoms without problems.
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A
Rating: 5 out of 5
Nothing to complain about, everything was perfect
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A
Rating: 5 out of 5
Ras for a first order
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A
Rating: 5 out of 5
particularly satisfied with this purchase and perfect delivery
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A
Rating: 5 out of 5
Compliant order, fast delivery.
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A
Rating: 5 out of 5
Order and delivery impeccable Not yet used the product
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A
Rating: 5 out of 5
It's a pity that in the event of late delivery, the customer is not informed by e-mail.
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A
Rating: 5 out of 5
Very good item received quickly and efficiently
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A
Rating: 5 out of 5
Very efficient sales service and fast delivery. Quality product.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very fast and careful shipping, perfect!
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A
Rating: 2 out of 5
2 months delivery delay, several exchanges with a so-called "customer service" who refused to send the items in two instalments.
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A
Rating: 5 out of 5
I don't have the bill for the smokehouse paid by credit card we're very happy amitiès domejean
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Response from tompress.com
Hello, Our apologies. We'll e-mail it to you right away. Best regards.
A
Rating: 5 out of 5
Very responsive
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A
Rating: 5 out of 5
Order placed on a Sunday, delivery the following Wednesday. Quality of the items corresponds to the description.
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A
Rating: 5 out of 5
Express delivery; great!
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A
Rating: 5 out of 5
Very happy with the chocolatière....unbeatable value for money.
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C
Rating: 5 out of 5
I was satisfied. Thank you.
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A
Rating: 5 out of 5
top-quality products and excellent after-sales service
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V
Rating: 2 out of 5
Some jars were broken, I had a pile of broken glass. Some lids dented. Service was quick, refund broken parts. This is of no use to me as I need the jars and lids I ordered in this quantity.1. I can't order 2 jars, lids that are broken. But only 6, 12. I do not need this quantity. 2. i pay shipping costs again.
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Response from tompress.com
Hello, if you find a breakage, reject the package, it will be returned to the sender and we can proceed to send a new package. Kind regards.
A
Rating: 5 out of 5
I'm still happy with the packaging and delivery, the pan looks very good. Now it's time to use it....
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A
Rating: 5 out of 5
I recommend without hesitation
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C
Rating: 5 out of 5
the products I ordered are excellent
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