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A
Rating: 2 out of 5
too long to order
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 561 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
2 star reviews
Reset filtersA
Rating: 2 out of 5
Hello, My order of 05/03/18 was not delivered until 13/03/18. I was therefore obliged to borrow a mincer from a friend to make my pâtés. The deliveryman claims to have passed by on Thursday 8 and to have left a telephone message but I have received nothing I specify that I was present. the invoice was not attached to your package The REBER instruction manual was found crumpled and torn...
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Response from tompress.com
Hello, We apologize for the inconvenience. We will send you a notice by e-mail as soon as possible, along with a duplicate invoice. Best regards.
A
Rating: 2 out of 5
I have waited 5 months for my vacuum bags, can you give me the address of your supplier. It would save me a lot of time.
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A
Rating: 2 out of 5
Revisit the packaging because when I opened the package at home, my plastic boxes were a bit broken (not enough protection).
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Response from tompress.com
Hello, Thank you for your comment, I immediately created a file with our after-sales service to report this breakage. I'll get back to you by e-mail with all the details. Best regards.
A
Rating: 2 out of 5
It's been 2 months since I placed my order and I'm still waiting. What an assessment JY Grolleau
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Response from tompress.com
Hello, Your package is at your disposal since 01/02/2018, the carrier, as well as our customer service, have tried to reach you for the appointment by different means. Please contact us on 05 63 71 44 99. Best regards.
A
Rating: 2 out of 5
Device received damaged
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A
Rating: 2 out of 5
Poor-quality packaging Three broken 324ml jars Couldn't check the parcel as it arrived at a neighbor's house
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Response from tompress.com
Hello, I am opening a file with our after-sales service to inform them of the breakage. Best regards.
A
Rating: 2 out of 5
Delay too long, No information on my order. More than unsatisfactory customer service response. Product too expensive.
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A
Rating: 2 out of 5
the photo of the spit is, like mcdo's photos, more appetizing than the real thing.
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Response from tompress.com
Hello, What are you missing compared to the photo? What's the difference? Please do not hesitate to come back to us and modify your opinion.
A
Rating: 2 out of 5
We are an association, and every year in September we train 120/160 participants/year in smoking, free of charge. From now on, we will advise them, with arguments, not to equip themselves and not to buy from Tom Press. We'll be glad to recommend one of your competitors.
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Response from tompress.com
Hello, Are you unhappy because you were able to call a toll-free number? Because a professional answered? Because we delivered despite the break? We remain at your disposal, please do not hesitate to come back to your comment J
V
Rating: 2 out of 5
Unfortunately very late delivery and only one notification in the meantime.
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A
Rating: 2 out of 5
Your Alcotest is for measuring wine. There is a 10 degree difference. Why?
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Response from tompress.com
Hello, There are many reasons for this. Have you corrected the measurement according to temperature, for example? Please contact our customer service department by e-mail: [email protected] or by telephone on 05 63 71 44 99 from Monday to Friday, 9 am to 6 pm. Best regards.
A
Rating: 2 out of 5
Very low-end hardware for a substantial price, especially cutlery and load cells.
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A
Rating: 2 out of 5
Hello, You're very kind to ask for my opinion, but I'd like to remind you that I still haven't received my order. Have a nice day!
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Response from tompress.com
Hello, Your order was reshipped on the 14th, so you should receive it soon. The tracking is active in the shipment confirmation e-mail of the same date. Best regards.
A
Rating: 2 out of 5
Totally unsuitable and ineffective product, despite direct contact with customer service for a pre-purchase check on the use of the machine. Choose between incompetence or a Comercial lie ...
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Response from tompress.com
Hello, you've ordered a table-top oil press to process oilseeds. If the seeds are dry, sieved (without stones) and crushed (for larger seeds), the machine should give you oil. Please contact our after-sales service. Best regards.
V
Rating: 2 out of 5
Delivery has not yet been made, despite extremely high shipping costs. I am very dissatisfied
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Response from tompress.com
Hello, your parcel has arrived in Germany, a good passage was left for you by the postal services. Regards.
A
Rating: 2 out of 5
Delivery problem, tracking was blocked. Little help from customer service, I had to call the carrier myself (pay number). Once delivered, the parcel was protected in a cardboard box, but when I opened it, the top of one of the uprights was bent. I haven't fixed it yet but I think the product is still functional, but customer service and delivery need to be reviewed.
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A
Rating: 2 out of 5
the delivery was made without making an appointment, so I was absent, the product was returned, I called the platform and was told to call back after the weekend. I made an appointment for a second delivery attempt, but the parcel arrived at a neighbor's the day before my appointment.
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Response from tompress.com
Hello, Thank you for the details of your delivery which we will pass on to our carrier to improve the organization of appointments. Best regards.
A
Rating: 2 out of 5
Bjr, the delay was too long, and moreover without news from you, I still have a pending order and I'm still waiting.... greetings
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Response from tompress.com
Hello, when the article is not available on the site, you will receive the order confirmation with the expected delivery time. You may have received the e-mail in your spam folder. The second order is awaiting restocking for a book scheduled to be restocked the week of November 20. A telephone message from our customer service was left yesterday. Mei
A
Rating: 2 out of 5
vrzaiment pas claire sur les mail envoi et collissage ; Bref bon matos mais mauvaise communication
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A
Rating: 2 out of 5
Delivery waited too long (over a month). No messages or justification for this wait and no commercial gesture for compensation.
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A
Rating: 2 out of 5
I will not order any more on this site because delivery posted 48h whereas when one telephones caf no news one answers us in 95 of the cases"...appointment taken for 6 days later at the end of morning at the beginning of afternoon when one realizes that the deliveryman passed at 9h30
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A
Rating: 2 out of 5
bonjour, le magazine etait un bon produit avec ses 6 n° mais que comprend qu'en cout cela doit être coûteux, vous décidez de passer à 4 n° mais voilà j'en ai reçu que 2 donc je ne suis pas satisfait du suivi d'autant plus que je vous l'ai signalé ce qui me fait hésiter de commander sur le catalog. cordialement 0.barois
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Response from tompress.com
Hello, We'll look into it, please don't hesitate to contact us with details such as the numbers of the magazines received. We'll get back to you as soon as possible. Best regards.
A
Rating: 2 out of 5
fragile merchandise, had to cobble together a mast the initial one broke off
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A
Rating: 2 out of 5
The problem with these boxes is that they are very fragile and many of them are defective on delivery, which means loss and no claims possible.
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Response from tompress.com
If we don't have the information, we can't do anything. As soon as you receive them, please check them and call us or send us an e-mail. Best regards.
A
Rating: 2 out of 5
Delivery times too long, with no communication from Tompress. The order could have been fulfilled within the timeframe advertised".
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Response from tompress.com
by sending missing items (grids) at a later date.
V
Rating: 2 out of 5
Very long delivery time No possibility to contact as everyone only spoke French
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A
Rating: 2 out of 5
The cover is much too large and does not correspond to the dimensions requested. Please call me: 06 21 07 04 65. Mrs. Quintana
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Response from tompress.com
Hello, we have opened the file with our after-sales service. Have you received confirmation by e-mail? Best regards.
A
Rating: 2 out of 5
Impossible to cut in melon with this device
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Response from tompress.com
Maybe you can cut off the bottom to stabilize the melon, then place the stalk in the hole of the melon slicer and press down with the handles to obtain the 12 slices. If you need any help, don't hesitate. Best regards.
A
Rating: 2 out of 5
the problems start with assembly: bowl assembly almost impossible, screw thread too short, grid spring too hard (you must have worked out a lot) and, lastly, an ineffective fastening system, given the effort required to turn the crank.
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A
Rating: 2 out of 5
I haven't received the book I ordered and I really need it by Wednesday.
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Response from tompress.com
Hello, The parcel has been confirmed lost following the investigation opened by our after-sales service, the refund is in progress. Best regards.
A
Rating: 2 out of 5
I am very disappointed by this plum and cherry pitter. I've just tested it on mirabelle plums. They pass very well through the two-port tray, but as far as pitting is concerned: out of 10 mirabelles, 8 stones remain in the plums. Very, very disappointed. Not a product to buy. I wonder what will happen when I want to pit cherries.
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Response from tompress.com
The ripeness of the fruit can influence the quality of the pitting. Depending on the size of the plum, the knife part may be more effective. Best regards.
A
Rating: 2 out of 5
I ordered a curved ember collector for a wood oven and instead I received a small shovel to collect the embers, so I'm very disappointed.
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Response from tompress.com
Hello, We did receive your e-mail yesterday regarding this article inversion. We apologize for the inconvenience. Of course, we immediately proceeded to the exchange, the correct article left yesterday. Best regards.
A
Rating: 2 out of 5
The cans had no protection, just walls in the box with no bubble wrap to protect them.luckily no breakages.
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Response from tompress.com
Hello, As your order and delivery went well, I don't understand your note. Maybe it's a mistake? Best regards.
A
Rating: 2 out of 5
No manufacturing
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Response from tompress.com
Hello, please tell us which article you are interested in. You can do so by replying to the e-mail I sent you. Best regards.
V
Rating: 2 out of 5
The supplier does not respond to the complaint. The appliance is not working properly.
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Response from tompress.com
One file will be No. 19101, please send photos to [email protected] for quick processing.
A
Rating: 2 out of 5
Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags
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Response from tompress.com
Hello, I'm opening a file with our after-sales service department, who will contact you to take the necessary steps.
C
Rating: 2 out of 5
Item partly not in accordance with the description, with specific reference to the larger plot, which was deemed not sufficient for my needs.
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Response from tompress.com
Good morning, thank you for your report. Please inform us of the discrepancies you found. We checked the data provided by the product sheet but found no errors. CUSTOMER SERVICE TOM PRESS ITALIA
V
Rating: 2 out of 5
The product was ordered in September and a new delivery date was repeatedly given, the last one being 30.01.2017. We canceled the goods and got our money back.
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Response from tompress.com
The repayment was made on 2106.08.12.
V
Rating: 2 out of 5
Very long waiting time without delivery information
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Response from tompress.com
3 emails were still sent to you, order confirmation , cancellation deadlines and finally shipping confirmation. I refer you to the e-mail box of garbage or unwanted.