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A
Rating: 2 out of 5
saucepan delivered with a very visible impact!! This is not due to transport!!
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 373 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
2 star reviews
Reset filtersM
Rating: 2 out of 5
I am disappointed with the meat grinder. It is really ineffective. The reviews on the site for this grinder are not true. What a shame!
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P
Rating: 2 out of 5
Hello, I have reordered the same order as before for the same item regarding vacuum bag rolls. The new bags are 6mm larger than the previous ones and get stuck in the housing of our machine. This is not practical at all.
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J
Rating: 2 out of 5
In fact, I had an order pending for a few days, but you didn't have the entirety of the order available. To receive part of it quickly, I had to cancel the other part... but the fees remain the same... In fact, I ordered elsewhere what I was missing,... fast delivery is FREE for the same product... Have a nice day
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B
Rating: 2 out of 5
The package was not delivered to our home as agreed.
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C
Rating: 2 out of 5
The device was slightly damaged (manufacturing fault), but not very serious.
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M
Rating: 2 out of 5
Not satisfied with the order, several interlocutors, and each time different versions, result order received 1 month and a half after the order and 3 tons of apples lost
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M
Rating: 2 out of 5
No, I am disappointed. I received rubber joints that do not match the photo. I have returned everything to you. You have received them. I am waiting for the refund. Thank you, Best regards
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M
Rating: 2 out of 5
Package not received completely. I'm still waiting for the rest.
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R
Rating: 2 out of 5
Over two weeks I called twice to find out where my order was. I would have liked to be contacted to be informed that some items were out of stock and to be asked if the rest of the order was urgent, which it was. That said, I am satisfied with the items I received.
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F
Rating: 2 out of 5
More than 10 days to ship my order, claiming it's a computer problem. Otherwise, the product is as described.
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J
Rating: 2 out of 5
Your device doesn't really meet my expectations. Complicated automatic to change. Everything manual would have been enough. Thank you
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J
Rating: 2 out of 5
Product sent with delay then incomprehensible delivery from La Poste which means I couldn't retrieve the product before my departure on vacation and it will be too late afterwards.
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M
Rating: 2 out of 5
I ordered vacuum machine seals. In one of the photos, there was a pouch with 2 seals. Since I was also ordering for a friend, I ordered 2 items... and I only received 2 seals. Called Tompress, response was sir, the photos are not contractual, please send us an email to report the possible confusion regarding the photos...... and while you're at it, don't you want me to do your job !!!!!
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C
Rating: 2 out of 5
I waited three months to receive my order
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P
Rating: 2 out of 5
Quality knife but slow delivery because the package was lost by their delivery partner Chronopost. It was for a gift. Arrived too late.
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B
Rating: 2 out of 5
I made a mistake with the total number, my daughter did not receive her package despite my searches.
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M
Rating: 2 out of 5
I did not appreciate having to wait more than 3 weeks for the delivery which was supposed to be announced in the days following the order, while the payment was debited immediately.
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V
Rating: 2 out of 5
Waiting time of more than two months for a common product. No commercial gesture.
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S
Rating: 2 out of 5
Upon receipt, the package was impeccable but there was a small dent on the tank, apparently the device had been packaged like that. Being in a hurry, I did not make a complaint but this is a bit unpleasant.
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J
Rating: 2 out of 5
The packaging cardboard was so fragile that it opened in two during transport, luckily the wax blocks were put back in the rest of the cardboard by the carrier... Not very serious on the part of the seller who is economical with packaging!
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J
Rating: 2 out of 5
I still haven't received my package
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A
Rating: 2 out of 5
the delivery was not only very long but not at the agreed delivery point. The package drop-off site being closed, I was redirected to a site far from my home which forced me to get transported to go pick it up
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G
Rating: 2 out of 5
The received device is damaged on the left side and the leg is bent.
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Response from tompress.com
Hello, Thank you for contacting customer service. Best regards.
C
Rating: 2 out of 5
Ordered chopper on 10/02 with payment for delivery within 24 hours as the chopper was urgently needed. Good reception, but the chopper doesn't work... Back to the after-sales service, repair, and new reception of the repaired equipment on 25/02. It turns out to be a defect in the equipment, as a pin was missing from the rotor... No compensation for the inconvenience caused, nor any commercial offer proposed....plutôt déçu....
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J
Rating: 2 out of 5
The product was delivered promptly but without the fixing screws as indicated in the description.
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M
Rating: 2 out of 5
Return shipping costs are not covered and you cannot return to a relay point.
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B
Rating: 2 out of 5
I received the parts for my meat grinder, but one of the covers is not the right piece. What should I do???
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Response from tompress.com
Hello, Thank you for contacting customer service. We will find you the right product.
J
Rating: 2 out of 5
Apart from a problem of availability not mentioned on the site, it's fine.
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P
Rating: 2 out of 5
Order placed on 21/01/25 and shipped on 23/01/25! My parcel, theoretically expected on Friday, arrived on Monday even though I left home on Saturday. To date, I haven't been home, so I can't comment on the product, only on the service provided by tompress.
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C
Rating: 2 out of 5
the part I bought doesn't fit on the old REBER pushers I plan to buy the complete reinforced gear support for 5 l pushers because the plate has the same dimensions
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M
Rating: 2 out of 5
The lids are too small despite the care taken with my order.
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P
Rating: 2 out of 5
Delivery was impeccable, even Tompress called me back to pick up the parcel as it couldn't be delivered to a relay point. On the other hand, the plastic mounting brackets were partly broken during assembly. Not strong enough
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J
Rating: 2 out of 5
Too bad the thread on the regulator I bought doesn't match and you don't have a reducer to suggest. 56€ lost for me.
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A
Rating: 2 out of 5
The wrong model was delivered. I needed the 0.80P model, not the 0.40P !!!! Size of cover ( 13cm x 13,8cm) With power cable entry on the case Looking forward to hearing from you.
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J
Rating: 2 out of 5
All right...
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G
Rating: 2 out of 5
I didn't receive what I ordered and I'm very upset.
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M
Rating: 2 out of 5
I received my parcel almost 3 weeks after my order. As my order was scheduled for Christmas, it arrived much too late...
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E
Rating: 2 out of 5
After reserving my order on the internet and validating it by telephone with tompress, I went to the site to pick up my order. ACCEUIL DETESTABLE, I thought for a moment of leaving again (60 km). Luckily, a warehouseman finally intervened to make up for the sale. This isn't my first purchase, and I was very surprised by the evolution of the company.
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P
Rating: 2 out of 5
The lid of the pot arrived with a ding which does not seem to have been caused by transport. I will not return it for that but I am disappointed.
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