English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 2 out of 5
For a missing item, delivery delayed 2 weeks. No commercial gesture.
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 373 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
2 star reviews
Reset filtersA
Rating: 2 out of 5
Following a previous purchase from Tompress I was to receive documentation. To date I have received nothing. I am particularly disappointed by the customer service.
Translated reviews
Response from tompress.com
Hello, Everything was sent by e-mail on 16/03, I'll send it again immediately. Take a good look at the spam and other unwanted lists in your mailbox. Best regards.
A
Rating: 2 out of 5
very good products, as usual delivery time ( almost 3 months ) and customer service ( no information about the delay if it is not the customer who calls every month !!!! ) absolutely not up to standard
Translated reviews
A
Rating: 2 out of 5
Order placed on 11/01/21 and received around 20/02... More than mediocre quality.
Translated reviews
Response from tompress.com
Hello, We apologize for the longer than expected delay. Is the item not to your liking? You can return it, please contact our customer service department on 05 63 71 44 99 for return instructions. Best regards.
A
Rating: 2 out of 5
4 months for a baneton...
Translated reviews
A
Rating: 2 out of 5
i sent you an email on march 04 and i have not yet received a reply. an item received does not correspond to the order it is normal that the return costs are at your expense. thank you for your kind attention. Customer n°2119243 N° FX574365
Translated reviews
Response from tompress.com
Hello, We replied to your e-mail on 03/03 and are waiting for the photo of the item received before taking any further action. Please send them to [email protected]. Best regards.
A
Rating: 2 out of 5
Products ordered in November 2020 for Christmas received in February 2021 Too bad... .
Impeccable packaging.
Translated reviews
Impeccable packaging.
A
Rating: 2 out of 5
The order arrived 6 months later without any explanation, the goods were badly packed and therefore arrived damaged... a broken jar...
Translated reviews
Response from tompress.com
Hello, You have ordered items that were unavailable at the time of ordering, the production of the glass has been extremely delayed and we are very sorry for this, I do not see the report of the breakage during delivery, please contact our customer service as soon as possible. Best regards.
A
Rating: 2 out of 5
order placed on 21/12/2020 received on 15/02/2021.
Does not communicate, either by email or phone, to tell you that the order will be shipped once complete. It's you, the customer, who has to worry about the status of your parcel!
Translated reviews
Does not communicate, either by email or phone, to tell you that the order will be shipped once complete. It's you, the customer, who has to worry about the status of your parcel!
Response from tompress.com
Hello, Some items in your order were not available, the delivery times are also noted on the order confirmation sent the same day. Best regards.
A
Rating: 2 out of 5
Order placed December 21st for 48H delivery. No information of delay, reminder by email in January, then in February, product received early February. Disappointed by lack of communication. We can understand the supply problems, much less the complete silence and lack of follow-up in customer relations. Best regards,
Translated reviews
Response from tompress.com
Hello, We apologize for the inconvenience. It is true that the item ordered was not available in stock and unfortunately production took longer than expected. Kind regards.
A
Rating: 2 out of 5
Delivery took nearly 2 months After contacting customer service after a month they told me that the parcel would be sent the following week but it only left 1 month later I was told that my parcel was leaving and that I would receive a tracking link within 24 hours but I never received it.
Translated reviews
Response from tompress.com
Hello, The restocking took longer than expected and we are sorry for that. Kind regards.
A
Rating: 2 out of 5
nowhere was it specified (or specified very poorly) that the casings would be sent frozen. as a result, when they arrived at my home a long time later, i received soaked bags of casings in bags of water. i'm not sure what i'm going to do with them... but for the other products, they're fine. so i still trust the site... but not for casings!
Translated reviews
Response from tompress.com
Hello, the casings are not frozen, they are packed in brine. Chances are that the bag was punctured during transport. The liquid is the brine in which the casings are preserved. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 2 out of 5
Item received not as pictured, item returned and still no refund!!!!
Translated reviews
Response from tompress.com
Hello, The refund was made on 25/01, you should see it appear on your account soon. Best regards.
A
Rating: 2 out of 5
My order was placed during the first containment in April 2020. We just received the goods in January 2021!!!! Communication was non-existent, as of course I never expected to receive them again.
Translated reviews
A
Rating: 2 out of 5
I am disappointed with this order as Tompress only acted as an intermediary between me and a Russian supplier. The skimmer had already been used and was not clean, and one of the parts was almost impossible to dismantle for cleaning. The deliveryman didn't phone when he came so took the parcel back to the post office while I was at home.
Translated reviews
A
Rating: 2 out of 5
product delivered by default, because product initially ordered was out of stock. i only found out when i called tompress to worry about the non-delivery of this product for which no one had bothered to call me and inform me of its non-availability!!!!
Translated reviews
Response from tompress.com
Hello, The information was correctly noted on your order confirmation sent by e-mail. You can see the availability for each item on the right of the photo. Best regards.
A
Rating: 2 out of 5
Order sent on 22/11/2020 goods received on 06/01/2021 (delay much too long, not a call from you, not excused just a word of apology with the invoice . Sincerely
Translated reviews
Response from tompress.com
Hello, Unfortunately the restocking of the item that was out of stock at the time of the order took longer than expected and we are sorry for that. Yours sincerely
A
Rating: 2 out of 5
When I placed my order, the announced delivery time for an item was 6 to 8 weeks. My order was finally shipped after more than 14 weeks. I had no explanation from Tom Press. And they refused to send the rest of my order until all items were available. The items received are good but lack a user and maintenance manual.
Translated reviews
Response from tompress.com
Hello, Orders are sent only once, depending on stock availability. For which item do you need an instruction manual? Best regards.
A
Rating: 2 out of 5
Delayed delivery, items as expected, but nothing more.
Translated reviews
A
Rating: 2 out of 5
I had to ask to know the status of my order (because no email from them on the progress) and I was informed that to get my order quickly I had to pay again shipping costs: a joke !!!!!!!!!!! So Christmas gift received after Christmas!
Translated reviews
A
Rating: 2 out of 5
No delivery, no replies to e-mails, no proposals to solve the problem! I'm still waiting!
Translated reviews
V
Rating: 2 out of 5
Goods are OK as stated, delivery time was approx. 7 months! The store offer states delivery in 72 hours at the most, but without notification delivery is only made months later. It is sufficient if 1 part is currently not available and the whole order is then only delivered months later. An acceleration is only possible if the unavailable part is canceled.
Translated reviews
Response from tompress.com
Hello, parcels are only shipped once. If you order an item that is not available in stock, you will have to wait for its replenishment or cancel it to proceed with the shipment of the package. Kind regards.
A
Rating: 2 out of 5
very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can
Translated reviews
Response from tompress.com
Hello, Thank you for contacting our customer service department about case 25987. Best regards.
A
Rating: 2 out of 5
You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!
Translated reviews
Response from tompress.com
Your order has been shipped as soon as the drawers have been restocked. We are checking with the carrier to verify the package. Best regards.
V
Rating: 2 out of 5
I have not yet received any goods! I ordered and paid 15 days ago, so I can only give one star for the delivery. Likewise for the goods, as I have no goods. Communication with customer service in German is difficult.
Translated reviews
Response from tompress.com
Hello, your parcel has left, tracking is available at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=CB547896297FR Cordially.
A
Rating: 2 out of 5
After having placed an order on the site of fresh products (casings) and believing (naively) the BIG WRITE promising a delivery in 48h+24h. Result, order on 6/11 shipped on 12/11 only 6 days later (Thursday to Tuesday) arrived 13 days after order 19/11, lost at the parcel center in Marseille. The after-sales service was EXECRABLE, telling me to read the conditions of sale. 95% of shipments arrive within 4 days.
Translated reviews
Response from tompress.com
Hello, You ordered on Friday late afternoon, so it was dispatched the next working day: Monday. According to the tracking system, your order was delivered on Thursday. If you wish, you can choose 24-hour delivery via Chronopost or France Express. Best regards.
A
Rating: 2 out of 5
Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).
Translated reviews
Response from tompress.com
Hello, Your parcel tracking request was received on 12/11 and answered the same day. Yours faithfully
A
Rating: 2 out of 5
Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !
Translated reviews
Response from tompress.com
Hello, it's done! I hope you'll update your satisfaction by changing your rating. Best regards.
A
Rating: 2 out of 5
The clamp doesn't work, because the vice isn't really straight. Even if we tinkered with a wedge, we couldn't fix the device to a table. The screw got stuck in the clamp. It took us several hours to unblock it. And now it's the crank that won't unscrew, even with degreaser. In short, nothing works properly. 140 and a lot of energy wasted.
Translated reviews
Response from tompress.com
Hello, Did you cook the chestnuts thoroughly and remove the shell before putting them through the peeler? Best regards.
A
Rating: 2 out of 5
I ordered an 80 cm brooch and they delivered a 60 cm one.
Translated reviews
Response from tompress.com
Hello, which dimension did you take? Total length: 80 cm. Useful length (basket length): 60 cm. Please get back to us if necessary. Best regards.
A
Rating: 2 out of 5
Since the comment is limited to a measly five lines, as a new customer I can't fully express my dissatisfaction, so my score will be very poor. My first experience was very negative. Slow and misleading website (Weck boiw022 jars delivered without rubber seals). No reply to my messages. Delivery tracking impossible via website. Etc.
Translated reviews
Response from tompress.com
Hello, Your request has been taken into account, our apologies, the seals have been sent as agreed yesterday. Kind regards.
A
Rating: 2 out of 5
The delivery took place a long time after the order, without any explanation.
Translated reviews
A
Rating: 2 out of 5
delivery made without knowing it, my daughter did not open the package, there were four broken bottles, inside the box not much to protect the bottles, no bubble plastic.
Translated reviews
C
Rating: 2 out of 5
I am forced into a low review because since the purchase I have not heard back and the goods have not arrived, yet.
Translated reviews
Response from tompress.com
Good morning, we proceeded to open a complaint with the courier company as soon as you reported the mishap to us. We will do our best to resolve the problem. We are at your disposal. CUSTOMER SERVICE TOMPRESS ITALIA
A
Rating: 2 out of 5
3 months late and no commercial gesture
Translated reviews
A
Rating: 2 out of 5
6 months for delivery !!!! A very late birthday present.
Translated reviews
Response from tompress.com
Hello, We apologize for the disruption to our supplies at this time of year. Kind regards.
A
Rating: 2 out of 5
Ordered in April and received in October! No compensation How can I be satisfied?
Translated reviews
Response from tompress.com
Hello, We apologize for the exceptional situation. However, I would like to point out that we have taken care of the second shipment for your order. Best regards.
A
Rating: 2 out of 5
the product is compliant, but there are no assembly and operating instructions supplied with the tank. I had to contact the company several times to obtain information about the delay problems (5 months). To top it all off, a delivery cancelled on the pretext of a faulty address and re-delivered with the same information... a birthday present arrived after the party: disappointment...
Translated reviews
Response from tompress.com
Hello, We understand your disappointment and are sorry, we did the best we could under the circumstances, the package was noted refused by the carrier, organizing a representation was not simple. I will send you the assembly instructions by e-mail immediately. Best regards.
A
Rating: 2 out of 5
We ordered a lever-operated puree grinder and were very disappointed because the holes are too large, which means that we get a lumpy puree. We wanted to replace it with a classic vegetable grinder but you refused to take it back, so we bought elsewhere. If the diameter of the holes had been indicated, we wouldn't have bought! You are therefore responsible.
Translated reviews
Response from tompress.com
Hello, depending on the variety of potato, you can increase the cooking time to obtain a smoother result and incorporate hot milk. As the item is used, it is not possible to return it at the purchase price. Best regards.
A
Rating: 2 out of 5
10 days late delivery. And I'd still be waiting if I hadn't phoned 5 times!
Translated reviews
Response from tompress.com
Hello, The carrier was unable to deliver immediately to the delivery address and we are very sorry. Yours sincerely