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A
Rating: 2 out of 5
The time between my order and delivery was far too long.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 373 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
2 star reviews
Reset filtersA
Rating: 2 out of 5
The delivery scheduled for 48 hours was in fact postponed for 1 month. No notification was given during this time.
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Response from tompress.com
Hello, you have ordered an item that is out of stock. The delivery time was announced on the website and on your order confirmation. Shipment is also confirmed by e-mail, along with the tracking number and link. Best regards.
A
Rating: 2 out of 5
Delivery problem...delivered to my parents who didn't have the strength to check the granite plate...the deliveryman left quickly without helping my 74 year old parents to check it.
And in the end, the next day I went to pick up the coli...I saw a big bump on the side and indeed a broken plate, 150 lost, great.
Tompress doesn't control its transporter
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And in the end, the next day I went to pick up the coli...I saw a big bump on the side and indeed a broken plate, 150 lost, great.
Tompress doesn't control its transporter
Response from tompress.com
Hello, a file has been opened with our after-sales service. We are following the incident and will keep you informed. Best regards.
A
Rating: 2 out of 5
products not delivered to date delays too long
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Response from tompress.com
Hello, I see the package delivered. Is it wrong? Best regards.
A
Rating: 2 out of 5
The instructions are poor and the device doesn't work.
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Response from tompress.com
Hello, Please do not hesitate to contact our customer service, they can help you with the use of our devices. Best regards.
A
Rating: 2 out of 5
A site not up to date even though 8 is out of stock. No information on delivery times.
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Response from tompress.com
Hello, the deadline is in real time for each item on the site, just to the right of the photo. Best regards.
V
Rating: 2 out of 5
Very long delivery time, no notification as to why delivery is so late. only after asking several times did I finally have clarity about the delivery.
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Response from tompress.com
Hello, yes, some products ordered were sold out. Best regards
A
Rating: 2 out of 5
All the corks don't close the bottles properly, and the time between delivery and order was far too long.
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Response from tompress.com
Hello, We apologize for any inconvenience this may cause, but we've done everything we can to reduce the restocking time. Closing is done by a simple quarter turn. When you feel resistance, please do not force further to avoid crushing the lugs. Best regards.
A
Rating: 2 out of 5
Delivery too long after order not notified if delivery problem.
Delivered after complaint
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Delivered after complaint
Response from tompress.com
Hello, Unfortunately, you ordered items that were out of stock and we had to wait for them to be restocked. Best regards.
A
Rating: 2 out of 5
Order for which the product was indicated in stock" delivery under 24 h was not delivered in time (approximately 10 days) I had to buy other bottles at another supplier in order to be able to bottle my apple juice.
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A
Rating: 2 out of 5
Having bought an apple crusher on your site, and having been a customer of yours for many years, I took the liberty of contacting you by telephone following the disappointment that this product has given me. A person from your company replied that the information would be passed on and that I would be contacted very shortly. I'm still waiting. In fact, this apple crusher is a real pleasure to use.
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Response from tompress.com
Hello, Your case is currently being processed. Our after-sales service will contact you shortly. Best regards.
A
Rating: 2 out of 5
goods not available and then address error on the parcel
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Response from tompress.com
Hello, Indeed, your shipment had to wait for the restocking of products not available at the time of your order. We do our best to reduce these delays. You placed your order online, and the parcel was sent to the address you gave. If you wish to modify it, you can do it via your account or by telephone with your advisers. Best regards.
A
Rating: 2 out of 5
2 blueberry combs ordered on August 23, with a delivery time of 19 days. The parcel was only sent on September 28. No communication about the delay, we had to call again on September 26 to unblock the situation. As much as to say that the blueberry picking season had passed Where was the order lost? It's a pity that this spoils everything, the products are of quality...
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A
Rating: 2 out of 5
-Order of 24/09 not yet arrived on 08/10, i.e. 14 days already, and of course it's because of the Belgian post office... -No word about a second order on 27/09-cancelled by telephone because of a 3-week delay... for which I'm waiting for a refund.
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Response from tompress.com
Hello, there is a warning banner on the tracking site to inform you of the malfunction. Best regards.
A
Rating: 2 out of 5
Non-compliant indicated stock, resulting in non-compliant delivery times (1.5 months rather than 48 hours); great difficulty in contacting us via e-mail forms (several days); borderline product in terms of quality and finish.
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Response from tompress.com
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at 0033563714499 for any questions or information. They are available Monday to Friday from 9 am to 6 pm. Best regards.
A
Rating: 2 out of 5
Incomprehensibly long delivery time Never had this problem elsewhere
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Response from tompress.com
Hello, We have been informed that the Belgian Post Office was experiencing difficulties and a delay in the delivery of orders. The delay is being resolved and everything should be back to normal shortly. Best regards.
A
Rating: 2 out of 5
I paid for a Chronopost service to receive the goods quickly and the delivery was delayed by a day Goods prices too high
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Response from tompress.com
Hello, your parcel was delivered within 24 hours. If the items are not to your liking, you can contact our after-sales service to arrange the return of new goods. Best regards.
A
Rating: 2 out of 5
Order placed at the beginning of September and still nothing in sight. Customer service offers to investigate. In the meantime, I'm on my own. Very disappointed.
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Response from tompress.com
Hello, we have taken the necessary steps and your parcel has been dispatched, but unfortunately the post office has not yet delivered it. We have opened a claim with their service to know the position of your package and obtain delivery. Best regards.
A
Rating: 2 out of 5
I ordered a product on the 10th of the month, and I receive a reply on the 25th informing me of a stock shortage and a prior delivery date of the 4th the following month. That's not good enough. The few products I've bought from you have arrived without user manuals, even for slightly complicated machines. To be changed
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Response from tompress.com
Hello, We apologize for the delay, but it depends on the production process. Could you please let us know which notices are missing? Best regards.
A
Rating: 2 out of 5
the hives are not identical and the staple screws are badly positioned p lesoile
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Response from tompress.com
Hello, I'm sorry to hear that your order did not give you complete satisfaction. After-sales service file no. 21479 has been opened, and an e-mail with all the details has been sent directly to you. Best regards.
A
Rating: 2 out of 5
The availability information displayed on the site did not correspond to the lead time displayed in the confirmation email. The message sent to customer service went unanswered. I received a product that did not match my order (different color). I kept the product, but I'm not sure I'll do it again.
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Response from tompress.com
Hello, The confirmation e-mail took into account the last copy you had purchased. The product was available and has been shipped. However, the color should be the one you ordered. Please contact our after-sales service. Best regards.
A
Rating: 2 out of 5
Product does not correspond to our expectations The grout is tomato juice The device al designed leak at the crank grout both on the floor and in the bowl Customer service does not want to do anything everything is normal according to them
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Response from tompress.com
Hello, you can spin your tomatoes a little before putting them through the corer, which should limit leakage from the hopper and crank. You can also iron the waste to extract as much pulp as possible. You can contact us directly with a visual aid at [email protected]. Best regards.
A
Rating: 2 out of 5
Home delivery never made ordered Chronopost July 19 and we are the 30 Unacceptable.
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Response from tompress.com
Hello, and once again we apologize for the failure of the Chronopost service. Of course, we will keep you informed of the complaint we have opened with their service. Best regards.
C
Rating: 2 out of 5
I was sent goods different from what I requested. The product on the catalog I requested did not exist I sent it back, with the company's recommendation to pack well otherwise they would not refund, also the package could have been damaged in transit. When the package arrived, there was an illegal message: no complaints accepted after receipt signature
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Response from tompress.com
Good morning, the item was correct but there was an error in the description on the website. Immediately apologizing for the incident we have sent you a return coupon at our expense and will issue a refund upon receipt of the return. CUSTOMER SERVICE TOMPRESS ITALIA
A
Rating: 2 out of 5
this appliance is not suitable for small red fruits (raspberries); very disappointed. no finer grid for this appliance. So, I regret my purchase. This should be made clear.
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Response from tompress.com
Hello, Tre Spade electric mincers do not have a seed extractor with berry cone option. If the item is new, unused and in its original packaging, you can return it to us. Simply contact our after-sales service department, which will give you all the information you need. We remain at your disposal. Best regards.
A
Rating: 2 out of 5
the catalog mentions equipment and a price that doesn't correspond to reality. it's deception. My interlocutor (who did her job) apologized on the phone for the company, but no commercial gesture was offered. not even to take back the products. it's heartbreaking. would certainly not recommend again, as I can't trust the presentation of the products offered.
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Response from tompress.com
Hello, We apologize for this error in our paper catalog. We can, of course, organize the return of accessories that do not suit you. I will prepare the return tracking file and send you the details as soon as possible. Best regards.
A
Rating: 2 out of 5
package already opened on receipt in the mailbox and 1 product is missing, claim sent directly to the post office, you're on your own and that's it; In summary: only 1 product for 2 paid.
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Response from tompress.com
Hello, you need to file a complaint with your post office. The condition of the parcel must be noted and a report drawn up. Only the addressee can present the parcel at the post office. Best regards.
A
Rating: 2 out of 5
I would have liked the broken item to be shipped back to me, rather than a 0.65 refund.
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A
Rating: 2 out of 5
order arrived 2 months after ordering on the internet, nobody called to tell you that products were missing and the cardboard box that was supposed to protect the equipment was burst... Given the prices, one expects a better service... especially since there was no excuse other than a discount for the next order of... 1 euro... I don't think I'll be using it...
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Response from tompress.com
Hello, We're sorry you had to wait for your order, but we're doing everything we can to reduce restocking times. However, the condition of the parcel on receipt is not normal. Did you receive an accompanying document? A report from the letter carrier? Were there any breakages or damaged items? Best regards.
A
Rating: 2 out of 5
Delivery said to be in 48 hours, delivered 1 week later
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Response from tompress.com
Hello, Would you like us to open a postal inquiry to find out the details of your delivery? Best regards.
A
Rating: 2 out of 5
I am VERY disappointed I had to send several emails and leave a phone message to learn that some of my products (order dating from late April) would only be delivered in October My order was delivered partially, they were supposed to send me a refund check for the difference and I've been waiting 10 days.
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Response from tompress.com
Hello, We apologize for the inconvenience. The refund is in progress and the cheque should arrive shortly. Best regards.
A
Rating: 2 out of 5
Over a month's delay, promises from customer service to call back to give the deadlines, but nothing...
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Response from tompress.com
Hello, With the craze for homemade butter, a lot of products were being made. We're sorry that the deadlines couldn't be more precise. We'll do our best to improve the follow-up. Best regards.
A
Rating: 2 out of 5
I will never recommend your site: site not updated. I am told that the product is no longer in stock when on your site it appears to be in stock. I'm told I'll be delivered in the last week of May by chronopost whereas I'm delivered in June by gsl. No explanation from you and no commercial gesture, which would be the least you could do when you're wrong.
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Response from tompress.com
Hello, We are sorry that the restocking deadlines could not be met. A traditional 48-hour delivery was planned, but as indicated by telephone, we opted for a 24-hour express delivery via GLS at our expense. This meant that your order was delivered the very next day. We hope you appreciated this effort. Best regards.
A
Rating: 2 out of 5
the bird buzzer doesn't work it's located less than 4m from where the swallows land and nest (on white wood on the front of the house) it emits signals but doesn't buzz anything at all sorry
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Response from tompress.com
Hello, it may take a few days for the device to become fully effective, so please check the battery regularly. Best regards.
A
Rating: 2 out of 5
I needed this frying pan for a very specific day, and it was delivered on time, as planned. When we unpacked it the next day, we noticed that the bottom of the frying pan was bulging, so we had some difficulty using it, as it was not very stable on an electric hob. I called to report this state of affairs to someone who was not at all concerned.
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Response from tompress.com
Hello, your advisor has taken note of your call. You can send details of the condition of your parcel, photos, etc. to [email protected]. Best regards.
A
Rating: 2 out of 5
Defective product. Mail sent for a complaint still no answer
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Response from tompress.com
Hello, we don't have an e-mail from you, what address did you send it to? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 2 out of 5
too long to order
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A
Rating: 2 out of 5
Hello, My order of 05/03/18 was not delivered until 13/03/18. I was therefore obliged to borrow a mincer from a friend to make my pâtés. The deliveryman claims to have passed by on Thursday 8 and to have left a telephone message but I have received nothing I specify that I was present. the invoice was not attached to your package The REBER instruction manual was found crumpled and torn...
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Response from tompress.com
Hello, We apologize for the inconvenience. We will send you a notice by e-mail as soon as possible, along with a duplicate invoice. Best regards.
A
Rating: 2 out of 5
I have waited 5 months for my vacuum bags, can you give me the address of your supplier. It would save me a lot of time.
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A
Rating: 2 out of 5
Revisit the packaging because when I opened the package at home, my plastic boxes were a bit broken (not enough protection).
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Response from tompress.com
Hello, Thank you for your comment, I immediately created a file with our after-sales service to report this breakage. I'll get back to you by e-mail with all the details. Best regards.