The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The alcohol scale received is so long that it touches the bottom in all the containers I have.
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that the alcohol scale does not fit your containers. This type of instrument indeed requires a test tube or a sufficiently tall and narrow container to allow the float to measure the alcohol level correctly without touching the bottom.
If you wish, do not hesitate to contact our customer service. We can advise you on a suitable container or check with you that the model ordered is indeed appropriate for your use.
Best regards,
The Tom Press team
D
daniel C.
Rating: 3 out of 5
following a purchase from 20/06/2026
Incomplete package
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Response from tompress.com
Hello Daniel,
We are sorry for the inconvenience encountered during your order. Upon receiving your complaint, we took care of your request and proceeded to ship a new package on July 6, 2026.
We hope this solution met your expectations and remain at your disposal if you have any questions. Your satisfaction remains our priority.
Best regards,
The Tom Press team
D
Dominique G.
Rating: 3 out of 5
following a purchase from 17/06/2026
I expected better for the price, a vegetable mill is just as effective with less waste and easier to clean.
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Response from tompress.com
Hello Dominique,
Thank you for taking the time to share your opinion. We appreciate your feedback and are always listening to our customers' expectations to improve our products. Please feel free to reach out to us with any questions or suggestions.
Best regards,
The Tompress team
A
Albert G.
Rating: 3 out of 5
following a purchase from 12/06/2026
the "cherry" tabs are not sized for this pitter. too thick a bit too wide Tom Press remains a good supplier
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Response from tompress.com
Hello Albert,
Thank you very much for your feedback and your trust in Tom Press. We are delighted to have you among our customers, and we take note of your comments regarding the "cherry" tabs. Please feel free to reach out to us for any questions or needs, we will be happy to assist you again.
Best regards,
The Tom Press team
S
Stephane T.
Rating: 3 out of 5
following a purchase from 05/06/2026
It's a shame that the 2 words requested for the engraving were noted too centrally, a line shift would have been beneficial aesthetically for a height balance.
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Response from tompress.com
Hello Stéphane,
Thank you for taking the time to share your opinion.
After verification, it seems that your comment does not correspond to the item ordered from us. It is possible that there was a mix-up with another purchase.
If you would like to report a problem regarding your order, we invite you to contact our customer service. We will be happy to review your situation and provide a solution if necessary.
Best regards,
The tompress.com team
M
Marie Th Odile M.
Rating: 3 out of 5
following a purchase from 06/06/2026
Very Good Thank you
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Response from tompress.com
Hello,
Thank you very much for your feedback and for your positive comments. We are delighted to read that your experience has given you complete satisfaction.
However, we noticed that your review is accompanied by a 3-star rating. If this rating does not reflect your feelings and is an error in selection, you can certainly modify it.
Thank you again for your trust and we look forward to serving you again.
Best regards,
The Tom Press team
B
Bertrand Maryse R.
Rating: 3 out of 5
following a purchase from 25/05/2026
A 1.1 mm grid with a shock in the package so it blocks the screw
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Response from tompress.com
Hello,
We are sorry to hear that your package arrived with an impact.
Even though we take great care in preparing and shipping our orders, an incident can unfortunately occur during transport. However, we would have liked to be informed of this problem so that we could assist you and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving your order. Our team is at your disposal to help you.
Best regards,
The Tom Press team
J
jean louis V.
Rating: 3 out of 5
following a purchase from 25/03/2026
Everything happens, you just need to be patient...
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We appreciate your patience and are glad that your order has finally arrived at its destination. However, we understand that the wait may have been long and regret the inconveniences caused.
We hope to have the opportunity to provide you with a more satisfying experience on your next order.
Best regards,
The Tom Press team
L
Lhoussaine N.
Rating: 3 out of 5
following a purchase from 02/05/2026
Correct, delivered on time
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that your order was delivered on time.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
A
arlette M.
Rating: 3 out of 5
following a purchase from 20/03/2026
a bit confusing to place an order especially regarding the payment
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Response from tompress.com
Hello,
We are sorry if the ordering and payment process seemed confusing to you.
Your feedback is well noted to improve the clarity and simplicity of our ordering process.
Best regards,
Customer Service
Tom Press
V
Vyacheslav O.
Rating: 3 out of 5
following a purchase from 30/03/2026
Hello, the product is perfect, delivery delay of one day despite express delivery, useless product.
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Response from tompress.com
Hello,
We are pleased that the product has met your satisfaction.
We are, however, sorry for the delay encountered despite choosing express delivery and understand your disappointment. Your feedback has been taken into account to improve the quality of our delivery service.
Best regards,
Customer Service
Tom Press
J
James C.
Rating: 3 out of 5
following a purchase from 04/02/2026
Ordered 2 months ago! Too long after the order before the acceptance of the order
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Response from tompress.com
Hello,
We apologize for the particularly long delay encountered between your order and its validation, as well as for the late reception of your package.
Some references may exceptionally require a longer restocking time than expected, which unfortunately impacted the processing of your order.
We apologize for this wait.
Best regards,
Customer Service
Tom Press
F
FRANCOIS R.
Rating: 3 out of 5
following a purchase from 26/03/2026
Compliant
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the product meets your expectations.
Best regards,
Customer Service
Tom Press
J
Jean François P.
Rating: 3 out of 5
following a purchase from 17/04/2025
excessively long delays that led to order cancellation and the establishment of a credit note in progress
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Response from tompress.com
Hello,
We sincerely apologize for the exceptionally long delay regarding your part.
We understand your dissatisfaction and thank you for your understanding.
Best regards,
Customer Service
Tom Press
P
Pascale M.
Rating: 3 out of 5
following a purchase from 04/03/2026
The mixer is a bit too heavy for me, I did not anticipate this.
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Response from tompress.com
Hello,
Thank you for your feedback. We take note of the weight and hope that your experience remains pleasant.
Best regards,
Customer Service
Tom Press
J
jean-pierre D.
Rating: 3 out of 5
following a purchase from 21/02/2026
I only received one of the faucets I ordered, the other is not available but I have not been refunded for the difference
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Salvator G.
Rating: 3 out of 5
following a purchase from 17/02/2026
Great service thank you very much. Salvator
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J
Jean-Pierre P.
Rating: 3 out of 5
following a purchase from 02/08/2025
Product meets expectations. Not yet used. Product ordered in August 25, delivered in February 26. No information from Tom Press regarding the reasons for the delivery delay. A bit disappointed with Tom Press's customer service.
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Response from tompress.com
Hello,
We are pleased that the product meets your expectations.
However, we acknowledge that we should have kept you better informed throughout the follow-up of your order, and we apologize for this lack of communication.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
D
Didier B.
Rating: 3 out of 5
following a purchase from 09/02/2026
Everything went well I received my item however I paid for the item twice when I only wanted one
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Response from tompress.com
Hello,
I confirm that our after-sales service has already processed the refund for the overpayment.
Best regards,
Customer Service
Tom Press
J
jean luc T.
Rating: 3 out of 5
following a purchase from 06/01/2026
Ordered items very well. As for the delivery, I had to wait until I contacted your company a month later to find out that an item was out of stock. Regarding the delivery, it was the carrier who informed us, the company did not send us any information.
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Response from tompress.com
Hello,
We are pleased that the items met your satisfaction. Regarding the tracking of your delivery, we would like to clarify that a tracking link is systematically sent upon dispatch of the order. It is possible that it ended up in your spam folder.
We are however sorry for the lack of information regarding the out of stock situation.
Best regards,
Customer Service
Tom Press
J
jacques N.
Rating: 3 out of 5
following a purchase from 06/02/2026
I make at least one comment per year without receiving any discount vouchers in my last disappointed package
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Response from tompress.com
Hello,
Thank you for your loyalty and for taking the time to share your feedback.
Due to a software change, we no longer offer discount vouchers. Only the voucher present in the catalog remains available.
Best regards,
Customer Service
Tom Press
D
daniel B.
Rating: 3 out of 5
following a purchase from 05/02/2026
Person on the phone just kind
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Response from tompress.com
Hello,
We are delighted that our team was able to welcome you with kindness.
Looking forward to assisting you again.
Best regards,
Customer Service
Tom Press
J
Jean Marc S.
Rating: 3 out of 5
following a purchase from 20/01/2026
I received two orders from Tompress since the beginning of December, the material meets expectations... however, the delivery leaves something to be desired for the first one in December, a day and time were set... no one showed up, the delivery was made a few days later. For the second delivery in January, an appointment was made, we were at home, the message saying we were absent arrived, the delivery person did come (photo as proof) but he returned the next day.
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Response from tompress.com
Hello,
Thank you for your feedback.
We take note of your comment regarding the delivery time, in order to provide you with a better experience.
We apologize for the inconvenience caused.
Best regards,
Customer Service
Tom Press
G
Gau J.
Rating: 3 out of 5
following a purchase from 27/01/2026
The item corresponds well to what I expected but is too expensive
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Response from tompress.com
Hello,
We are glad that the item meets your expectations.
We note your comment about the price.
Best regards,
Customer Service
Tom Press
C
Christophe V.
Rating: 3 out of 5
following a purchase from 20/12/2025
Good company.
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Response from tompress.com
Hello,
We sincerely thank you for your positive feedback.
Looking forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
A
Annie R.
Rating: 3 out of 5
following a purchase from 08/01/2026
I received a damaged product, how can I change it. Thank you in advance
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Response from tompress.com
Hello,
Thank you for your message.
As discussed with our after-sales service, the complaint period of 72 hours after receipt has unfortunately passed.
Thank you for your understanding.
Best regards,
Customer Service
Tom Press
C
christophe D.
Rating: 3 out of 5
following a purchase from 11/01/2026
impossible to find on the site how the diameter of jam jar lids is defined. As a result, I opted for the classic way of measuring and bought lids that are too small... But apart from that, the prices and quantities are reasonable and the shipping is super fast.
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Response from tompress.com
Hello,
Thank you for your message.
Do not hesitate to contact us for more details before placing an order.
Sincerely,
TOM PRESS Customer Service
V
Vincent M.
Rating: 3 out of 5
following a purchase from 06/01/2026
Poor finishes on the cabbage grater: the central blade is crooked and 2 screws on the lower board are not tightened all the way. Best regards
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Response from tompress.com
Hello,
Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.
Best regards,
Customer Service
Tom Press
A
Annette R.
Rating: 3 out of 5
following a purchase from 04/01/2026
Asked for clarification on whether it works on induction or not but no response, so upon receiving the pot, I couldn't use it, it doesn't work on induction, so I have to change it!!!! Not very professional
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Response from tompress.com
Hello,
We are sorry to hear about your dissatisfaction.
After reviewing your file, a solution for the replacement has already been provided.
We remain at your disposal.
Best regards,
Customer Service
Tom Pres
A
anthony H.
Rating: 3 out of 5
following a purchase from 13/10/2025
Several items out of stock which led to delivery delays, ultimately receiving my order with replacement items and a final delay of nearly 3 months between my order and its receipt...
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Response from tompress.com
Hello,
I understand that the total delay may have seemed long.
Some items in your order were out of stock at the time of processing, and unfortunately, the supply delays extended the shipping time. That is why replacement items were offered to you in order to expedite your order.
Best regards,
Customer service
Tom Press
R
Richard A.
Rating: 3 out of 5
following a purchase from 21/11/2025
Product level no issues. There was no deburring on the stainless steel sheets, dangerous, we can cut ourselves, I who work in metallurgy, ""part not deburred part not finished. "" Best regards R Richard AGASSE
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Béatrice A.
Rating: 3 out of 5
following a purchase from 13/10/2025
I was disappointed with this last order. The delay was so long that I had to redo my payment. A product that was unavailable which I had to cancel and reorder to receive the rest of the order, of course paying the shipping fees again. Not very customer-friendly, I found it elsewhere. As for the rest, I am very happy with the products received, but it's too late to use them this year.
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PHILIPPE D.
Rating: 3 out of 5
following a purchase from 07/10/2025
Correct delivery and compliant, but the delay is too long, order on October 7, 2025, delivery on December 30, 2025
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dominique R.
Rating: 3 out of 5
following a purchase from 03/12/2025
If I hadn't called, I would still be waiting for my order, because you were waiting for my order to be complete, it was for Christmas, I received my order on the 23rd, Christmas Eve on the 24th, a bit tight with stress
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R
Romain G.
Rating: 3 out of 5
following a purchase from 15/12/2025
Hoses really of very good quality, but I give 3 stars because I did not receive the 3 funnels
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J
johann P.
Rating: 3 out of 5
following a purchase from 11/12/2025
Rather satisfied with my purchase, a potato masher from Emile Henry. However, I am disappointed with Tom Press because I had chosen FREE delivery to a pickup point less than 3 km from my home, and here I receive an email saying that the package was waiting for me at the post office 10 km from my home. Indeed, the package was too bulky. Despite a message to report the inconvenience, Tom Press remains silent.
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L
Louise F.
Rating: 3 out of 5
following a purchase from 10/12/2025
I am happy with my purchase, no problem with the product, however paying €7 for delivery to be delivered in 72 hours and finally receiving the package after more than a week is a bit excessive given the shipping costs...
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Emile A.
Rating: 3 out of 5
following a purchase from 10/09/2025
Good product but we are not informed if there is a slightly longer delivery delay. 3 months to receive is long...
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Frédéric C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Very good product, but well, lack of assembly instructions... If you are not handy...
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Michel D.
Rating: 3 out of 5
following a purchase from 03/11/2025
More than 4 weeks without news, then I had to send a message after this time for the order to be shipped... One part out of the 12 was broken.
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