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A
Rating: 5 out of 5
order made, contact for delivery time, immediate reaction, delivery 48h later even with payment by cheque super thank you
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
YES
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A
Rating: 4 out of 5
I bought a device to remove the washer from the jars at the tompress head office store and it broke the first time I used it.
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Response from tompress.com
Please contact us to change the jar opener.
A
Rating: 4 out of 5
no paypal as payment method
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Response from tompress.com
We offer a variety of secure payment methods. PayPal has a policy that is incompatible with our vision of commerce, and it's also very expensive. We don't want to burden our customers with this risk and additional cost.
A
Rating: 4 out of 5
very satisfied the telephone contact was of good quality and good advice
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A
Rating: 5 out of 5
Very good merchandise
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A
Rating: 4 out of 5
I am very satisfied with my order
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A
Rating: 5 out of 5
Parfait....
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A
Rating: 4 out of 5
Fast delivery. Product purchased corresponds well to our expectations.
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A
Rating: 3 out of 5
I am satisfied with the purchase that was made in January. However, I asked you to delete my bank details from your files and to confirm this by e-mail. And I still haven't received your confirmation e-mail. It's not serious at all.
As a result, my bank has blocked all payments to you.
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As a result, my bank has blocked all payments to you.
Response from tompress.com
By default, we do not store any payment information. In the case of credit card payments, we don't even hold them on our premises, and they only pass through the payment platform. For bank transfers, only the bank has our customers' bank details. Sorry for not confirming this, it's our default policy.
A
Rating: 5 out of 5
fine
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A
Rating: 3 out of 5
The product was delivered in a damaged cardboard packaging, one element (thermometer) had a broken glass, but I didn't notice it right away (and therefore, I didn't contact the after-sales service). Moreover, as the product was delivered disassembled, some parts were force-fitted together and it was quite difficult for me to disassemble them without scratching them (lacquered sheet metal elements from a Barbecook smoker"").
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Response from tompress.com
Never hesitate to contact us, even after the fact. An immediate report is preferable, but there's always something we can do.
A
Rating: 5 out of 5
Yes, satisfied. Products as described in the catalog, attentive customer service, on-time delivery and, in my case, no damage in transit.
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A
Rating: 5 out of 5
Satisfied, but it should be noted that the items are still more expensive than elsewhere.
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Response from tompress.com
Have you compared the quality?
A
Rating: 4 out of 5
Yes, on the whole (except for one vertical firebox which warped when first used), I've come to an arrangement with customer service. Apparently, in view of the new catalog, no changes have been made: a pity, as the others will suffer the same deformations for lack of an expansion joint at the rear.
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Response from tompress.com
We've improved them with a reinforcing fold of sheet metal. No more problems found in our tests and with our customers.
A
Rating: 5 out of 5
nothing to say everything is perfect.
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A
Rating: 5 out of 5
Very good packaging, express delivery, great, highly recommend.
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A
Rating: 5 out of 5
For this new purchase, full satisfaction; quality of the products, fast delivery and conformity with the order.
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
On-time delivery of an item in very good condition, albeit used (reformed 225-litre barrel).
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A
Rating: 5 out of 5
the ratings speak for themselves. Greetings from a delighted customer
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A
Rating: 5 out of 5
very satisfied with the communication with the person who answered my phone the delivery was all as fast thank you to you.
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A
Rating: 4 out of 5
yes
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A
Rating: 5 out of 5
ok ok
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A
Rating: 3 out of 5
goods ordered on the advice of a person over the phone commissioning not possible (for filtering wine)
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Response from tompress.com
Don't hesitate to contact us again for set-up.
A
Rating: 4 out of 5
Clarification of container sizes would be appreciated e.g. whether the measurement is taken on the bottom or the top of the container....
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A
Rating: 5 out of 5
Full satisfaction
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A
Rating: 5 out of 5
Thank you for this quality I'm thinking of buying more as soon as financially possible.
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A
Rating: 5 out of 5
Very good professionalism
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A
Rating: 5 out of 5
competent team that takes the time to remind you when accessories are missing from what you ordered
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A
Rating: 5 out of 5
Perfect, don't change a thing. Especially to the person who answered the phone to take my order: she was very professional, pleasant, smiling (you can hear it on the phone).
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A
Rating: 4 out of 5
The telephone service is very friendly, the delivery very fast, but the product did not meet my expectations. The refund on the returned product took far too long (1 month).
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Nothing to complain about, good quality equipment and perfect service.
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A
Rating: 5 out of 5
I am very satisfied with your service
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A
Rating: 5 out of 5
it's a good quality gift that I really liked
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A
Rating: 5 out of 5
easy to place order wide choice of products impeccable delivery on time product corresponds to expectations
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A
Rating: 5 out of 5
yes, very satisfied
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A
Rating: 5 out of 5
I am satisfied with my order of rolls for the vacuum/sealer bag machine. It's hard for me to rate the customer service, as I ordered directly from the website, without asking for any information. In view of the ease with which I was able to place my order, I'd give it four stars.
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A
Rating: 5 out of 5
very good product that I would recommend to everyone cordially
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