The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
BOTTLE CAPS DO NOT CLIP ONTO THE BOTTLE AT ALL VERY DISSATISFIED
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Response from tompress.com
Hello, which bottles (brand and reference) do you use them with? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery although I had paid for it, it was supposed to be free and so I paid for it... Otherwise the product is very good.
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compratore verificato
Rating: 3 out of 5
the product arrived on time and int perfect condition. Unfortunately, both the wooden spout and cork leak a lot and I had to empty the jar in meal of times to insert shims. Cork and spout still leak.
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Response from tompress.com
Morning. In order to make the cork stopper and wooden faucet leak-proof, you must first fill the vinegar jar with 1 liter of water and leave it for 2 to 3 days ( as stated in the leaflet). Only after this step can you fill with vinegar and be sure that the jar does not leak. Available for further clarification, TOMPRESS CUSTOMER SERVICE.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived very damaged, but nothing was missing, fortunately, I made the deliveryman wait to check it.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery and no gesture from TOMPRESS.
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Acheteur Vérifié
Rating: 3 out of 5
Ordered in April, delivered at the end of October after two reminders from me! No direct information from TOMPRESS, dubious customer follow-up?
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Response from tompress.com
Hello, Delivery times are indicated in real time on the site. In the event of a postponement, you will receive an e-mail alert like the one sent on 22/06. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I had to call tompress to find out that an item was not in stock and that my parcel was on hold. Delivery was late and to the wrong address.
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Response from tompress.com
Hello, The delivery times are indicated on each item and given on the order confirmation e-mail sent to you on 13/10. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Order placed on 31/07 and delivered mid-October, that's a long time despite repeated calls to customer service who told me to be patient and that I would receive the parcel within 10 days.... It's a shame to offer products for sale that you don't have in stock... And no compensation was offered...
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Response from tompress.com
Hello, We apologize for the fact that some of our supplies are still heavily affected by the current health situation. Kind regards.
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Acheteur vérifié
Rating: 3 out of 5
1.malgés all the assembly respects: the pips concentrate on the screw-thread after a few turns and DO NOT come out and everything jams. 2. The crank is screwed onto a screw-thread, which is ridiculous, because as soon as it's worked, it jams and can only be unscrewed after all sorts of contortions...
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Response from tompress.com
Hello, what do you put in the épépineuse? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I had to show up 10 days after my order to be told that there was a missing product, so the order was blocked, and then wait 8 days to be delivered without the missing product, of course, and not 48 hours as advertised.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered in June and have just been delivered.
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Acheteur Vérifié
Rating: 3 out of 5
Received a few days ago for an order dated June 26. No one cares about us
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Acheteur Vérifié
Rating: 3 out of 5
Delivery took a little time, package was not stuck in the box, it was moving.
As for the product, a few defects, stains were present from unpacking but it works well. Beautiful waffles with a nice design.
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Acheteur Vérifié
Rating: 3 out of 5
the wait to receive the order and chicken spice disappointing
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Acheteur Vérifié
Rating: 3 out of 5
Delivery is random. Geodis turns up unannounced and then offers a delivery from 8am to 6pm, with no further details. A day wasted waiting for a delivery. At Darty, the window is 2 hours and they deliver at weekends.
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Acheteur Vérifié
Rating: 3 out of 5
disappointed by the shorter sell-by dates than my last order
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Acheteur Vérifié
Rating: 3 out of 5
Failure to meet delivery deadlines
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Acheteur Vérifié
Rating: 3 out of 5
deliveryman not friendly and in a hurry
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Acheteur Vérifié
Rating: 3 out of 5
chronopost delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
corks are leaking!
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Response from tompress.com
Hello, Could you please give me more details? I will pass on to customer service so that you can be contacted. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Invoice debited at the beginning of July, delivery at the end of August, although you announce a direct debit at the time of shipment. This is not correct.
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce lead times. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
Corresponds to our expectations. A little complicated to assemble. Interesting recipe booklet.
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Acheteur Vérifié
Rating: 3 out of 5
DELIVERY NOT YET RECEIVED no review
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Response from tompress.com
Hello, Your parcel left on 03/09 and was delivered on 04/09. Luc signed for receipt. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
Nice French fry cutter, but it works very poorly because the slide derails with each potato due to a cruel lack of rigidity in the device.
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Response from tompress.com
Hello, Try reducing the potato by cutting it in 2, if this persists, please contact us again at [email protected] or +33563714499. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
To be seen in use
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Acheteur Vérifié
Rating: 3 out of 5
Having encountered a delivery problem, in no way with the carrier, to date I have received no reply to my complaint e-mail.
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Acheteur Vérifié
Rating: 3 out of 5
I received my parcel more than 10 days after ordering.
I would have been better off taking my car to get my product. I would have paid the same price for it, because when you add up your lower base price and the packaging costs plus shipping, you end up paying the same. Hello 48-hour delivery.
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Acheteur Vérifié
Rating: 3 out of 5
Conforming merchandise. The only fault is that the pump leaks a little when in use.
The big problem was the condition of the parcel on arrival: a deliveryman had opened it over 30 cm to have a look inside if he was interested in the goods! Of course, the man who rang my doorbell guaranteed that it wasn't him... Everything was there, so it's a lesser evil, but it's still unpleasant. Please change carriers.
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Acheteur Vérifié
Rating: 3 out of 5
the expiration date of the flour is abnormally short Indeed for the order before last it was 9 months and now it is 3 months more you were out of stock I do not understand I am very disappointed I will not be able to use the 40 kg in the expected time given the price of postage orders become too expensive.
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Response from tompress.com
Hello, Our apologies, we are reporting this to our producer. Don't worry, it's only a DLUO and not a DLC. Only exceeding the best-before date involves a health risk. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
2 stars on Delivery and customer service because the tracking of parcels does not work, the link is not good, and when we report it, we have the right link but nothing gets better when you reorder!!!!
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Acheteur Vérifié
Rating: 3 out of 5
Item received two months after order (initial delay 2 weeks), no spontaneous communication from the store to warn of the delay.
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Acheteur Vérifié
Rating: 3 out of 5
The rack must be fixed to a wall to avoid any risk of tipping over, especially if the bulk of the bottles are stored on its upper part. In addition, the spaces where the bottles are placed are not well arranged to allow them to be stored head to foot correctly.
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Acheteur Vérifié
Rating: 3 out of 5
Hello it's been several years since we discovered your site and bought several products I had to recreate an account because we were not recognized Your products are good quality Not necessarily the cheapest on the market but good quality But do something with the delivery is even less than zero not helpful liar and unprofessional
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Acheteur Vérifié
Rating: 3 out of 5
When I ordered, the delivery time was about 10 days, but it took 3 weeks to ship. 2 screws were missing on delivery. They were sent to the billing address instead of the delivery address. A phone call to ask where to deliver them would have avoided this inconvenience as well as the extended restocking time. Otherwise, the smoker is as functional as ever.
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Acheteur Vérifié
Rating: 3 out of 5
One of the books ordered was marked Supply in progress".
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Response from tompress.com
even though it is no longer published. As a result, the entire order was blocked waiting for this book, which was unlikely to arrive! The parcel arrived too late
V
verified buyer
Rating: 3 out of 5
Delay in getting order due to post code problems address not recognised by vendors systems, sent further confirmation of address. Pleased with the goods quality.
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Acheteur Vérifié
Rating: 3 out of 5
I would have liked a message to warn me of the delay in orders, or to give me an approximate delivery time. I received my parcel more than 2 months after ordering, without any contact from customer service.
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Acheteur Vérifié
Rating: 3 out of 5
Horrible packaging, the stewpot is dented on one side, the post office redid the whole package, no thanks to Michel on ...................................... No return because I had an emergency. To be seen if I make another purchase. ????????????
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Response from tompress.com
Hello, please call us on 05.63.71.44.99. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery time Order placed Delivered one month later Not even informed by the service of the delay
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Response from tompress.com
Hello, We apologize for the inconvenience caused by the delay in delivery. We informed our customers of the delay on this item in an e-mail dated July 22. This message has probably gone into your spam folder. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
nothing to say corurante order
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