The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I ordered and received my order almost 1 month later.
I am disappointed overall even though the products ordered are of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
Time for delivery
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Acheteur Vérifié
Rating: 3 out of 5
delivery: as always, the post office is very slow and very expensive.
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Acheteur Vérifié
Rating: 3 out of 5
customer for 8 years
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Acheteur Vérifié
Rating: 3 out of 5
When you order a delivery, the shipping is included in the price. If any items are missing, I don't see why you have to pay twice for the delivery ???????????????
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Response from tompress.com
Hello, there is only one shipment per order. If some items are not available in stock, please take into account the delay for the shipment of your order. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, package not received
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Acheteur Vérifié
Rating: 3 out of 5
No delivery with Chrono post
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Acheteur Vérifié
Rating: 3 out of 5
Chronopost didn't send me an email to let me know my parcel had arrived. I don't question the product, but the rest. I recommend tompress with an 8 (I can't validate the note).
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Acheteur Vérifié
Rating: 3 out of 5
Great product, but the delivery time was interminable!
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verified buyer
Rating: 3 out of 5
1. An idea of a delivery date would have been helpful.
2. Some filler has been used to mend a split near the bottom rung. While the filler may have been necessary it is disappointing that it has not been sanded down so the effect is rough and unsightly.
3. There are black felt tip marks on the ladder. These are very unsightly. Carpenter's marks would have been a better choice.
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Acheteur Vérifié
Rating: 3 out of 5
Product does not correspond to the quality presented on the merchant site and oversized box arrived crushed. Fast delivery. Acceptable product.
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Acheteur Vérifié
Rating: 3 out of 5
The product is compliant. The Geodis delivery service, on the other hand, is poorly done. You have to call to find out when the delivery will be made, no time slot is given, and the delivery driver is not allowed to go up to people's houses" so he leaves the goods (a 70kg barrel) at the entrance to the building."
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Acheteur vérifié
Rating: 3 out of 5
Delivery promised in 48 hours and which, despite the circumstances, took 2 weeks.
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Acheteur Vérifié
Rating: 3 out of 5
Over a month's delivery time.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery times via GLS far too long compared with other carriers
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Acheteur Vérifié
Rating: 3 out of 5
The products meet my expectations, I will recommend Tompress without any problem!
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Acheteur Vérifié
Rating: 3 out of 5
On the website it says 48 hours. In reality I received it 6 days later.
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Response from tompress.com
Hello, The situation is gradually returning to normal. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I received my stove order but there is a black film when I wash it. Can you please help me?
Very disappointed with the after-sales service: the product is out of stock, the restocking times have been delayed, okay, no worries, I'll wait... Except that I had no news, it was up to me to call several times to find out the restocking times and they couldn't tell me for sure when the parcel was going to be delivered... I waited 2 months before receiving it.
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Acheteur Vérifié
Rating: 3 out of 5
Shipping took too long. 10 days after my order, my payment had still not been processed. Customer service was supposed to get back to me, but never did, so I had to send an e-mail to receive my product.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time a bit long considering that the item was supposed to be in stock when ordered. Price a bit high for plastic and not degressive in relation to the number.
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Acheteur Vérifié
Rating: 3 out of 5
Not fast despite extra delivery charges
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Acheteur Vérifié
Rating: 3 out of 5
i've placed several orders at the same time on different sites and, sorry, the post office really doesn't deliver. others have delivered within 48 hours, but for your delivery method that's far from being the case. what's more, the parcel tracking procedures are not respected. nothing between the drop-off at the post office and the arrival. too bad for the public service""
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Acheteur Vérifié
Rating: 3 out of 5
Very disappointed. It says antiadhesive when it's not the case at all...
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Response from tompress.com
You still need to flour the dough well, as it's not compact and can get lodged in the perforations before the crust has formed.
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Acheteur Vérifié
Rating: 3 out of 5
I'm ill from Covid19 and the deliveryman forced me to come down, he didn't want to go up 2 floors, I told him I was ill, he said I didn't care, I'm leaving with the parcel, I had to come down to get it, it's catastrophic.
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Response from tompress.com
We apologize for this inconvenience, which we will pass on to our carrier.
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Acheteur Vérifié
Rating: 3 out of 5
Unfortunately I am unable to give my opinion as I have not received the goods! Of course there are very special conditions at the moment and it is possible that the problems will continue. However, in the event of non-receipt, do you plan to reimburse me? Even if I follow the track of the parcel on the link you sent me, which goes to the post office, there is no advance.
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Response from tompress.com
Hello, Your parcel was delivered on 15/04/2020. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Thank you
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Response from tompress.com
Thanks, but the rating for Tom Press is still average...
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Acheteur Vérifié
Rating: 3 out of 5
Be careful with your packaging, small parts in large packages so a lot of packing paper, then I made 2 orders in 10 days so 2 times the catalog and advertising. At a time when we're being asked to make environmental efforts, I find it very wasteful.
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Acheteur Vérifié
Rating: 3 out of 5
On my last order, there was an impact on the 46 mm basin, which wasn't great, and I was a little disappointed. 4 different orders, two damaged devices on two different orders, and one returned by Tompress (the thermometer). The material is not at fault because it's of good quality, but perhaps transport was poorly handled? or the packaging of the products needs strengthening?
Best regards, Mr and Mrs FEREY
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Response from tompress.com
Sorry for the inconvenience, we will do our best for your next order.
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Acheteur Vérifié
Rating: 3 out of 5
medium
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Acheteur Vérifié
Rating: 3 out of 5
Very very long delivery time ...
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Acheteur Vérifié
Rating: 3 out of 5
for the material nothing to say. concerning the transport, no contact from the deliverer and pallet left like that.
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Response from tompress.com
Hello, After consultation with the delivery driver, the pallet was left behind your home following your request during radio guidance with the driver.
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Acheteur Vérifié
Rating: 3 out of 5
Expensive for not much. It's actually quite fast, but the nuts are completely crushed. I asked the after-sales service for explanations on how to assemble and use it: they couldn't give me an answer. I finally found a video on the website of the brand that makes it: Picaba. But even with this, it's impossible to obtain kernels, as it takes a long time to sort the shell from the kernel.
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Acheteur Vérifié
Rating: 3 out of 5
Postage costs are too high. The price of items is too high.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived damaged, the problem is not linked to the delivery but to the departure from your home: strapping much too tight, cardboard too thin, therefore crushed products... The parcel (on a pallet) left, the payment was debited on dispatch, and nothing has happened since... For once, we're very disappointed...
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Response from tompress.com
Hello, the pallet arrived back, the after-sales service is doing what is necessary to send the boxes back. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I had to call to get an order tracking email that was supposedly sent to me... but no, I got nothing. For a first order, not very satisfied with the product (sheep casings), pierced, cut....
Given the price, I expected much better.
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Response from tompress.com
Hello, please register the sender [email protected] in your contacts, perhaps the mails arrive in the trash, spam or undesirable. For the casings, please send us the batch number by e-mail. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The one-month delay between order and delivery was far too long for a log gutter ordered in early December and delivered just after the holidays in early January.
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Acheteur Vérifié
Rating: 3 out of 5
delivery: disappointing: 4 broken pots out of 6... And a refund of only 3...
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Response from tompress.com
Hello, Your message stated 3 broken jars, so we have refunded 3 jars. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery times
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Acheteur Vérifié
Rating: 3 out of 5
Metal crate, bent fixing bracket at time of manufacture . Paint not dry before shrink-wrapping, so marks on uprights.
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