The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Bonjour j'ai trouvé sa bien dommage que la palette se est renverssée et que les cartons était défoncées A de prix là sa pourrait être mieux conditionné tout de même
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Acheteur Vérifié
Rating: 3 out of 5
Long delivery time My name was not on the packing slip (only my first name) and I have informed you of this by e-mail 2 times without any reply or action Packaging too fragile (many holes) and insufficient protection The sawdust for smoking that I had ordered was partially spread all over the box because the bag was not watertight I had noticed the same defects with my 1st order.
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Response from tompress.com
Hello, We apologize for the inconvenience. The correction on the consignee has been applied and reported to the carrier. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
when I opened the box I saw that the lid was broken, but I didn't see that the sterilizer had a poc, I saw it later when I put it into operation, after having received the 2nd lid following my complaint.
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Acheteur Vérifié
Rating: 3 out of 5
The barrel delivered is really not as beautiful as the one photographed for the advert. Traces of paint (due to rubbing against other surfaces) cannot be removed by cleaning. You'll need to spend some time sanding. The swelling of the wood to achieve watertightness is only gradual (too many leaks) and therefore lasts a long time.
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Response from tompress.com
Hello, you've opted for a used model, but we also offer refurbished models (planed, washed and sulfured). Perhaps this would suit you better. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Pallet damaged on arrival
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Response from tompress.com
Hello, Are the products OK? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Flour received that will be out of date 4 weeks later
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Response from tompress.com
Hello, Our apologies, we will be more vigilant. You can still use it. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Relatively long delivery time. No reply to my e-mail requesting information about this abnormal delay.
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Response from tompress.com
Hello, We have received your e-mail of 07/11 and in this very busy period, it seems that the e-mail has remained unanswered on our part. We apologize for any inconvenience. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Extremely long delivery time and no reply to my e-mail concerning the delivery time.
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Response from tompress.com
Hello, a confirmation of the deadline was sent to you on 20/09. Did you not receive it? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The box arrived soaking wet. It was impossible to carry it because it was so wet.
Fortunately, I had ordered glass jars. The deliveryman was sorry, efficient, took the initiative and contacted me to make an appointment.
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Acheteur Vérifié
Rating: 3 out of 5
Unfortunately, the packaging of the goods is not very efficient.
Some jars arrived broken inside the plastic packaging (five in all), polluting all the other jars. I had to spend a lot of time cleaning them to avoid contaminating the product with broken glass.
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Response from tompress.com
Hello, I am forwarding your comment to our customer service department so that you can be contacted as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Make sure you arrive well in advance. My last 2 orders were delayed due to delivery failures.
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Acheteur Vérifié
Rating: 3 out of 5
The delivery is made during my working hours, so the driver shows up in my absence during a narrow time slot, whereas a signature is required for receipt, even if I leave my garage open. So I was forced to ask the neighbor to collect the parcel for me. And of course, the warehouse where I could pick up the parcel is closed on Saturdays.
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Response from tompress.com
Hello, You can choose a different delivery address to avoid this inconvenience, in a relay point or at your workplace if it allows it. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Unusable, it should be specified in the product ads that the sawdust is too large for cold smoking in a coil... Too bad, lack of precision.
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Response from tompress.com
Hello, The sawdust size is 0.75 to 2.5 mm and is used in the drawers of our smokehouses. Is your smokehouse not equipped with one? What is the brand of your smokehouse? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Following a supply shortage, I have been without any contact from you for more than 3 weeks (current supplies on the net appear to be insufficient). Following my phone call, your after-sales service made me change my order to stay over 120 (free delivery) instead of 115 if I removed the missing item. That's not very business-like of you.
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Acheteur Vérifié
Rating: 3 out of 5
Very good in principle, but completely unusable because of the fastener, which doesn't fasten anything at all. I'm returning the machine.
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Acheteur Vérifié
Rating: 3 out of 5
Order arrived much later than expected, press click works moderately well. It's a shame...
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Response from tompress.com
Hello, Place the shims in staggered rows, starting with the half-moons. Then arrange the 2 pawls in the same direction and fit the gear rod. If you have any questions, please contact our customer service department on 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Ordered cloche mise sous vide bocaux, quickly received, does not work because gasket damaged. Sav contacted, photo sent as requested, a week later, nothing, for a seal costing 2 or 3 euros.
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Response from tompress.com
Hello, the file is being processed by the after-sales service and we have received the photos. You will be contacted later today. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
lousy casings full of grease and holes very disappointed threw away half of them
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Response from tompress.com
Hello, That's surprising, would you please have the number of the batch of casings concerned? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel was lost in the wilderness and you have to wait 10 days to make a claim at the post office unacceptable
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Acheteur Vérifié
Rating: 3 out of 5
Had to wait 1 1/2 years for delivery
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Response from tompress.com
Hello, Our apologies, finding a new manufacturer for this item has taken a long time. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
very long delivery time. a reminder had to be sent to your services and no reply to my emails.
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Response from tompress.com
Hello, the postal tracking does indeed indicate a late delivery, but not what the reason is. Please accept our apologies. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
This device didn't last long when the almonds broke. The lever arm broke at the thread and I had to extract the threaded part and then thread the remaining rod to make it work again. I think this equipment is a bit weak for hard, compact shells like fresh almonds. I haven't yet tested it on walnuts.
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Acheteur Vérifié
Rating: 3 out of 5
I still haven't received my order even though it was picked up on August 7th. Colissimo is not doing its job. New comment: Order received compliant.
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Acheteur Vérifié
Rating: 3 out of 5
Tompress very good. Geodis delivery man not good: on the first delivery the delivery man couldn't find the house: the address doesn't exist," he said.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery takes longer than announced by mail and sms
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Acheteur Vérifié
Rating: 3 out of 5
Hello, the package and packaging does not support the transport to review because upon receipt package stale.
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Acheteur Vérifié
Rating: 3 out of 5
received numerous emails confirming the order, the departure of the order and information about delivery on saturday between 9h and 11h45. I waited: nothing. the letter carrier delivered on Monday, specifying that the parcel had arrived that very morning. so I'm not satisfied with the delivery. in this case, there's no point in specifying Saturday delivery if you know that the parcel can't be delivered that day. I'm still satisfied with the product.
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Acheteur Vérifié
Rating: 3 out of 5
Poorly packed and ill-fitting package. Quick delivery time Nice product but I can't. use it (ravioli roll). Use it (ravioli roll). Maybe my fault. Didn't have to use customer service.
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Response from tompress.com
Hello, to find out how to use the equipment, please contact our customer service team on 05.63.71.44.99, who will be happy to help you. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
Not many details on the presentation of the article on the site. I wanted a grill with larger bars.
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Response from tompress.com
Hello, If the item is not to your liking, please contact our customer service to arrange a return. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Pay more to have your order within 24 hours and receive it a week later...
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Response from tompress.com
Hello, it took us a few days to restock the quantities we wanted and we're sorry about that. Please note that the delivery times shown on the website are calculated in real time. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Large cardboard box in good condition with no signs of damage, but the small inner cardboard box containing the dish was dented on one side. No apparent cracks on the dish. I hope the dish has not suffered any damage invisible to the naked eye. I'll contact you again if there are any problems with use.
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Response from tompress.com
Hello, Don't hesitate, I'll have the information marked in your file if you need to contact us. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Cardboard box in very poor condition, patched up with tape in all directions. No assembly or operating instructions. Very, very average quality.
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Response from tompress.com
Hello, when La Poste repackages a parcel, don't hesitate to ask for the accompanying notice or to refuse the parcel if in doubt. I'll send you the notice by e-mail. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No sooner had I ordered my item (March 10, 2019) than I was told it was out of stock (March 11, 2019). A delay of 6 to 8 weeks (May 6, 2019) was announced if I maintained my order; I maintained it and was delivered, 16 weeks after the order (July 3, 2019), certainly because I made a reminder. There's no need to be in a hurry.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Your service is aware of my problem with the chronopost delivery, for which I asked for a refund, and I'm still waiting for a reply from you. As for everything else, I have nothing to complain about.
Best regards Mr ARROYO
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Response from tompress.com
Hello, Our after-sales service is currently investigating the complaint and will keep you informed. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Bad experience with this product, usually I'm not disappointed with tompress I'm waiting for my refund
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Acheteur Vérifié
Rating: 3 out of 5
The service is fast I'm happy
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V
verified buyer
Rating: 3 out of 5
Item was not dispatched, after a month I had to chase it up, I was then told the item was not available, and I would need to send more money for a similar item, I was then told a customer had cancelled an order and they could now send me the item I originally ordered
Response from tompress.com
Hello, Sorry, but I do not understand the problem, you ordered the reference: MATGM40T which was not available in stock when you placed your order and we have shipped the reference MATGM40T upon replenishment. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Item looks fine, but the iron rod used for pitting has been deformed since 1st use.
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Acheteur Vérifié
Rating: 3 out of 5
Special large-grain axle sucks beet seeds won't go through the holes
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Acheteur Vérifié
Rating: 3 out of 5
Hello As always the quality of the goods is great; it's a pity that the delivery time was so long for this pressoire and that you didn't take the initiative to call me back once to keep me informed. It's a good thing that bud macerates last a long time, otherwise my entire production would be ruined by this delay. Kind regards
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