The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Does the job but the handle fell off the unit the first time it was lifted and the door catches are rather cheap.
It took a week to arrive so statements about 48 hour delivery probably only apply to destinations in France.
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Acheteur Vérifié
Rating: 3 out of 5
I would recommend the company as serious but not the product.
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Acheteur Vérifié
Rating: 3 out of 5
I waited more than 5 months for delivery, I had to claim my order several times.
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Acheteur Vérifié
Rating: 3 out of 5
delivery time too long, (on the site 15 days, in reality 1 month, without news of the package, perhaps a small message from you would have been a minimum.
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Acheteur Vérifié
Rating: 3 out of 5
Wrong carrier - cancelled the day of receipt without warning - customer service did nothing and asked me to check with the carrier. Parcel arrived late. The 48-hour promise was not kept. I won't recommend it again, there's plenty of choice elsewhere.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time: top Customer service: top Deliveryman: unpleasant and surly when my wife checked the parcel following the site's recommendations Product: average condition
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Response from tompress.com
Hello, you report an average condition, what damage has it sustained? Have you filed a claim with reservations? Please contact our after-sales service for further information on 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The wait for stock to run out was particularly long (almost 2.5 months).
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Some bottles broke in the packaging... In the end I have 16 bottles and 20 capsules. It seems to me that the package contained only 18 bottles, because among the broken glass, I counted only 2 bottlenecks. To recover a little of my satisfaction, I expect from your service the return of 4 bottles. Otherwise the product seems to me of good quality Cordially Charly
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Response from tompress.com
Hello, Our apologies, I am opening a file with our after-sales service immediately. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery delay not serious, but the bottom cap is leaking and the valve is cracked. Quick replacement via after-sales service.
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Acheteur Vérifié
Rating: 3 out of 5
I made a complaint when I ordered a smoker and I didn't even get a phone call from NUL customer service.
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Response from tompress.com
Hello, You left a user review on this site, and on 30/01 we tried to contact you, unfortunately without success. I will pass on your comment to our customer service department. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
big problems with delivery times and damage to a product on delivery, but good reactivity.
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Acheteur Vérifié
Rating: 3 out of 5
The goods were not delivered to the planned relay point. It's up to me to call the colissimo service several times and to go to my local post office twice because your customer service is not responsible once the parcel has been dispatched.
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Acheteur Vérifié
Rating: 3 out of 5
the delivery was correct, but 2 bottles were broken.
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Response from tompress.com
Hello, We were not aware of this, we request the receipt of reserves to the carrier. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The lid does not close easily. Could be better designed.
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Acheteur Vérifié
Rating: 3 out of 5
product does not conform to the technical data sheet. the product was supposed to be 4 cm high, which I absolutely needed, but it's only 3.7 cm. sent an e-mail, no answer LAMENTABLE Sincerely ANDRE BERGER
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Response from tompress.com
Hello, We received your e-mail and replied on 11/02 and are awaiting your reply. I am sending you the e-mail of 11/02. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
wanted bf rights
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Acheteur Vérifié
Rating: 3 out of 5
Hello What's the point of putting a phone number on the delivery if the driver leaves a notice if he doesn't feel like using it when he arrives? I called the delivery service to make a new delivery the next day with a paid call, even though I was there on the day of delivery. Thank you very much.
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Response from tompress.com
Hello, Thank you for this clarification and we will inform the transport company. Best regards.
V
Verifizierter Käufer
Rating: 3 out of 5
Advance payment and commercial invoice documents are not congruent. The tax rates are different (19 prepayment, 20 commercial invoice).
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Response from tompress.com
Hello, France is subject to a VAT of 20. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
Hello I wrote an email because the hive arrived with the bottom screws holding the tray incorrectly implanted and with screws missing I have not had a response.
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Response from tompress.com
Hello, We have received the photos and thank you for them. You should be contacted by our after-sales service shortly. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I would like to inform you that the bag of salt inside the packaging box was open. Instead of the 5 kg we ordered, we only received 4.
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Response from tompress.com
1 Kg"
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Acheteur Vérifié
Rating: 3 out of 5
Correct packaging but left-hand plate deformed despite packaging Very disappointed
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Acheteur Vérifié
Rating: 3 out of 5
the quality of the products is not in question, it's the management of orders in the event of a product delay that is catastrophic: if a product is out of stock or being restocked, you have to pay twice for shipping costs, and therefore pay for the company's logistical shortcomings .....
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Acheteur Vérifié
Rating: 3 out of 5
The chopper I ordered did not live up to my expectations. Ineffective endless screw.
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Response from tompress.com
What's wrong with the chopper? Maybe it's the cutter or the grid that you just need to adapt to your use. Please contact us at 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
The casing is as described and of good quality, however in the tompress advice it is said that with this type of casing it is possible to stuff more than 16kg of meat with 4 meters, but I received 5 meters and was barely able to stuff 7kg and yet I made long lengths to avoid losing space with the knots.
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Response from tompress.com
Hello, this is just an estimate, the amount of mix will vary depending on the cutting and embossing. It's important to pack well to get the most out. Best regards.
V
Verifizierter Käufer
Rating: 3 out of 5
The delivery with DPD was poor and very delayed, annoying.
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Acheteur Vérifié
Rating: 3 out of 5
Very good
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Acheteur Vérifié
Rating: 3 out of 5
No delivery to my home as the letter carrier deemed the parcel too large.
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Acheteur Vérifié
Rating: 3 out of 5
arrival after the holidays for these gifts ... also on a service price 20 more than at mathon cdt
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Acheteur Vérifié
Rating: 3 out of 5
order placed on 4/12, received on 17/12 almost 2 weeks... Articles conform.
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Acheteur Vérifié
Rating: 3 out of 5
it's a pity that delivery took more than 10 days out of the 2 advertised, it's a real drag on the bill.
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Acheteur Vérifié
Rating: 3 out of 5
2 weeks behind schedule.
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Acheteur Vérifié
Rating: 3 out of 5
No information from Tompress about the delay in delivery due to a material being out of stock. I cancelled the product because I had to wait another 5 or 6 weeks.
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Acheteur vérifié
Rating: 3 out of 5
Wrong information about delivery time. Three times we were given a delivery date which was not respected. We finally received the equipment, but at the beginning of December, whereas it was initially scheduled for mid-October.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery delayed for no reason and not at the requested location. Product conforms but finish is not great: the latch is not even fitted straight.
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Acheteur Vérifié
Rating: 3 out of 5
late delivery
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Acheteur Vérifié
Rating: 3 out of 5
- delivery man's visit 1 in our absence: no delivery notice, TomPress customer service OK, first call to the delivery man to arrange an appointment, - delivery man's visit 2: delivery notice" found in the letterbox even though we were present (so didn't ring)
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Response from tompress.com
second surcharged call to the delivery driver to arrange an appointment
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Acheteur Vérifié
Rating: 3 out of 5
The legumier seems to me to be of very average quality given its high price.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed, the book received does not correspond at all to the one displayed on the seller's site, even if the contents are identical, which I hope they are. The first time I've had this disappointment with Tompress. It's a shame.
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Response from tompress.com
Hello, The publisher has indeed changed the cover of this book. We have suggested that you return it to us for a refund and contact our after-sales service for details. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The product, indicated as being in stock on your site before the order was placed, was unavailable. Contrary to written and oral commitments, the payment was debited as soon as the order was placed, without waiting for shipment.
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Response from tompress.com
Hello, Indeed, the unavailability was revealed at the time of preparing the parcel, the payment had been put at the collection to start the sending. Unfortunately, the desired length was not available. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
lacks an explanatory note and instructions for use
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Response from tompress.com
Hello, Our apologies, it was sent to you yesterday by e-mail. Best regards.
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