The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
floating hat delivered without the small plastic plug as shown in the photo; moreover, the package contains the stainless steel fitting but no plastic pipe for the extension; in short, on a product costing 250, you save 20 cts on the plug and probably 50 cts on 1 meter of plastic pipe. In short, for a saving of 70 cts, you're delivering a product that's unusable as it is. cdt
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Response from tompress.com
Hello, Our customer service left you a phone message on 03/12 for a previous request about this equipment. As indicated on our website, fermentation bung or stopper are optional if the customer chooses to transform his tank for fermentation or wine storage. The pneumatic seal has a nozzle that attaches directly to the pump for use. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I had to pick up my parcel free delivery but in fact with my job delivery time difficult provider can not deliver within 3h so I will review my way of ordering 1st time this happens to me with you cdlt
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Response from tompress.com
Hello, You can choose a delivery in relay point to avoid you that or to another address. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
WITH EACH ORDER THE DELIVERY TIME IS NOT RESPECTED, IT IS ALWAYS CHRONOPOST. SORRY BUT I'M WAITING MORE THAN A WEEK TO RECEIVE MY PARCEL, IT'S NO LONGER POSSIBLE..................................
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Response from tompress.com
Hello, Our apologies, it's true that there was a lot of disruption in November. Everything seems to be back to normal. We hope to provide you with impeccable service next time. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The crank was bent and would not allow a full turn as it was. I had to unbend it before I could use it. The finish is not very neat for the price. The product was out of stock after I ordered it, and I did not receive a message informing me of this. When I didn't hear from them, I had to phone to get the information.
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Acheteur Vérifié
Rating: 3 out of 5
I had to call Tompress to receive the overcharged VAT on my credit card, even though I was told the amount would be deducted before I was charged.
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Response from tompress.com
Hello, Our apologies, everything has been taken care of. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I waited almost a month for my order (where is the 48 hour delivery time?) and my parcel was defective (I had to fiddle with a replacement key myself). On the other hand, the reception on the phone was very cordial.
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Response from tompress.com
Hello, We had to wait for the restocking of the out-of-stock item before sending it. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, the place of delivery was not the one I had noted at the time of my order.
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Response from tompress.com
Hello, Thank you for telling us what happened. We are available by e-mail: [email protected] or by phone 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
My order consisted of bottles. On delivery, I hadn't paid any attention to the note about the complaint, so I opened my parcel just after the letter carrier had left. I found that 3 bottles were broken - The packaging did not protect the bottles sufficiently - There was no external indication to the carrier that the contents of the package were fragile. Very disappointed
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Response from tompress.com
Hello, I'm forwarding this information to our customer service department. You'll be contacted shortly. Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
very good product, delivery time instead of 14 days unfortunately 41 days and shipping costs of 12 euros not exactly cheap either
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Acheteur Vérifié
Rating: 3 out of 5
Geodis delivery sucks. They keep you waiting at home all day. Unacceptable
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Acheteur Vérifié
Rating: 3 out of 5
As delivery was desperately delayed, I had to repurchase part of the order to make my apple juice on time. Small remark, the capsules I had to repurchase, 5 km from my home with an order received the next day in the store, cost me much less...what's the point of ordering over the internet??? Cordially David Chartier
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Acheteur Vérifié
Rating: 3 out of 5
Not informed of a delivery delay due to a supply shortage. Had to call customer service again to find out the reason for the delay. Very professional.
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Acheteur Vérifié
Rating: 3 out of 5
delivery too slow.insufficient information on lead times
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Acheteur Vérifié
Rating: 3 out of 5
Delivery to Belgium takes much longer than the 48 hours indicated.
And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
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Response from tompress.com
Hello, Packages are delivered within 48 working hours in 90 of the cases, it is necessary to take into account weekends and holidays. Your package left on Friday 19/10 and was delivered to you on Tuesday 23/10/2018. You can use the callback request on our website, we will call you back as soon as possible (within the limit of opening hours). Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Out of the batch of 100 capsules, some are defective, so I'm missing some.
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Response from tompress.com
Hello, please inform our after-sales service, who will do what is necessary. The jars with these capsules are closed by a simple quarter-turn, so if you feel any resistance, please don't force them any further. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
hello my order was supposed to be ready in 15 days and it took a month to arrive. my preserves were waiting. a little note of apology would have been nice. cordially,
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Acheteur Vérifié
Rating: 3 out of 5
It's a pity that you have to wait until all the products are available for delivery.
You prioritize your organization over customer service ????
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Response from tompress.com
Hello, this is mainly a technical issue, which is why it is indicated in our terms and conditions. Our entire team is committed to providing you with the best possible service. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
two bottles broken during delivery, and late delivery. too bad the price was good.
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Response from tompress.com
Hello, please contact our customer service department to report the breakage on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Today I received the 12 jars I ordered and despite opening the coli I didn't see that one of the jars had split, so when I got home and picked it up it literally disintegrated. As far as I'm concerned, the jars themselves are completely unprotected because they bang into each other in their box, but the box of jars is very well contained in the delivery box. Too bad for me
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Response from tompress.com
Hello, I would like to inform our after-sales service of this problem. Please inform us as soon as you receive your parcel so that we can take action. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I always order the same products and always 1 month before delivery Disappointed Cordially Mr muller Christian
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking times. I hope that our services will give you complete satisfaction very soon. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I received a sterilizer broken at the bottom and 6 broken glass pâté dishes.
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Response from tompress.com
Hello, we have been informed and a file has been opened with our after-sales service. We'll get back to you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The wine press was delivered palletized and the paintwork is damaged. My husband is afraid that it will rust where the paint has been removed. What do you suggest to remedy this? I'd like to point out that I put my reservations on the delivery note. Thank you in advance.
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Response from tompress.com
Hello, I am immediately opening a file with our after-sales service (21577). Please send one or more photos of the damage to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very good material, impeccable delivery despite not having been warned. BUT small defects unacceptable given the price of this oven... Missing an essential nut for securing the lid, and a temperature probe bent in its original packaging. I'm sending you 2 photos by return e-mail.
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Response from tompress.com
Hello, of course you can send us your photos to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The cardboard packaging was not reinforced, so the underside was ripped open. The cushioning inside was made of paper. Even underneath. With the weight of the glass, the paper was totally compressed underneath, so it couldn't do its job. All the packs of glass jars were against each other.... I'll never order from c
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Response from tompress.com
Hello, Our apologies for the inconvenience. I see that you have not reported the breakage to our after-sales service. I will pass on the information so that a claim can be made. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
totally excessive delivery times.
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Response from tompress.com
Hello, Your order has indeed had to wait for the restocking of certain references that were out of stock. We are doing our best to reduce this delay. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery a little long, but it's the first time.
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Acheteur vérifié
Rating: 3 out of 5
I had initially put in a notice before the after-sales service contacted me. To this day, I still haven't received any merchandise but the after-sales service took the trouble to give me a call and explain why. I'll come back to assess the merchandise once I've received it.
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Acheteur Vérifié
Rating: 3 out of 5
delivery times too long
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Acheteur Vérifié
Rating: 3 out of 5
I was not satisfied with the delivery service (imposing a one-day delivery period on a parcel after an "initial visit" not agreed in advance is not acceptable).
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Response from tompress.com
especially since I wasn't even alerted the day the deliveryman supposedly came to my house. The response given by your service when I reported this is not convincing either."
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Acheteur Vérifié
Rating: 3 out of 5
Much too large for my slicer (despite the dimensions indicated). Unfortunately I had to send it back this week. Awaiting refund...
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Acheteur Vérifié
Rating: 3 out of 5
Vacuum machine bought 3 years. 3 return for repair does not weld well Very dissatisfied very good customer I am very above especially warranty exceeds .
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Response from tompress.com
Hello, have you tried cleaning the sealing bar and the seals? On your machine, pay attention to the potentiometer. If you have any questions, please don't hesitate Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The delivery man didn't want to put the wine press in the cellar, even though there are no stairs, it's on a slope that there's room, he left the press in front, telling me that he wasn't allowed to enter the house, which was a problem because I live alone, the press on a pallet with his cart he could have done alone, I asked a neighbor who slid it in with a rope,
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Acheteur Vérifié
Rating: 3 out of 5
Material damaged but not visible on receipt. Still no news from after-sales service.
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Response from tompress.com
Hello, the after-sales service has tried to reach you several times, please call back on 05 63 71 44 99, your tracking number is 21348. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Despite the extra cost of chronopost, delivery delayed by 24 hours by the deliveryman without warning or information, unacceptable given the extra cost.
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Response from tompress.com
Hello, The complaint has been made to chronopost, we will keep you informed. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
1 BOCAL 1Litre broken in the package badly packed
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Response from tompress.com
Hello, I'm reporting this immediately to our after-sales service, which will contact you shortly. Please inform us of any delivery anomaly within 48 hours so that we can rectify it. Best regards.
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compratore verificato
Rating: 3 out of 5
The pasteurizer and clamp definitely conform to what is stated on the website. The delivery leaves something to be desired : 2 deliveries , 2 delivery mishaps.
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Acheteur Vérifié
Rating: 3 out of 5
A monumental box for 1 small parcel
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Acheteur Vérifié
Rating: 3 out of 5
Unclear site leading to ordering errors
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Response from tompress.com
Hello, our advisers are at your disposal by telephone at 05.63.71.44.99 from Monday to Friday from 9am to 6pm to help you place your orders. What's more, if an item doesn't suit you, you can also contact our after-sales service at the same number. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No info on delivery, in the afternoon" without further details
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Response from tompress.com
then the delivery man (supposedly) couldn't find the address.
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Acheteur Vérifié
Rating: 3 out of 5
Bonjour tonneau bien reçu par contre devait être livré sur palette et il était à peine recouvert d'un plastique sur le haut mais est arrivé en bon état Sinon conforme à la photo à recommandé rendu très sympa
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