The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
So far, I've been completely satisfied with the products I've received and the quality of the deliveries, but I've come up against a major problem with a large order, which I'm complaining about and hope will be resolved as soon as possible.
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Response from tompress.com
Hello, Your request has been taken into account. Our after-sales service will contact you as soon as possible. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
nul product has no effect on birds
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Response from tompress.com
This equipment sometimes takes several days to reach optimum efficiency. Please check the battery regularly. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
6 verrines out of 16 broken
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Response from tompress.com
Hello, and we're very sorry about this, but our after-sales service took the necessary steps to report the incident and obtained a refund for the broken items. I hope that the means put in place will make you change your mind about our services. Best regards.
V
Verifizierter Käufer
Rating: 3 out of 5
Delivery much too late, no competent information when asked on the phone.
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Acheteur Vérifié
Rating: 3 out of 5
Despite paying for fast delivery our parcel was received late.
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Response from tompress.com
Hello, We are opening a claim to find out the details of the delivery. We will keep you informed of the progress of the investigation. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
the details of the day and time of delivery are missing, so I didn't receive it until the following Monday, and it's still difficult to get back in touch with the carrier.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I'm disappointed by the product delivered, the stainless steel bowl has a dent. It's still functional, of course, but aesthetically it's not great, given that the cut is original, as the packaging is intact. Why did you deliver this appliance in this condition? I haven't made a note of customer service because I'm waiting for a reply from you to this comment. Have a nice day.
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Response from tompress.com
Hello, I'm reporting this immediately to our customer service department. I'll get back to you as soon as possible. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Our funnel arrived a long time after the order, and a little deformed (but functional)... Too bad for the price
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A
Acheteur Vérifié
Rating: 3 out of 5
Delivery 3 weeks after the order and every week the customer service specifies an imminent delivery ...next week....
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A
Acheteur Vérifié
Rating: 3 out of 5
The seeder's brush can't be lowered all the way, so the seeds fall loose.
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Response from tompress.com
Hello, what do you call the brush? You can view the support video on the article page: https://www.tompress.com/A-10000457-semoir-1-rang.aspx Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
It is not bad good quality product but high prices.
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Verifizierter Käufer
Rating: 3 out of 5
Delivery took far too long. Wanted to cancel the order.
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A
Acheteur Vérifié
Rating: 3 out of 5
I regret the precise absence of information on the delivery time, which was listed as existing on the site, but which did not physically exist in store. You always have to be truthful. 2 reminders to get at least a date; Unable to give one.....The product was finally delivered after 3 weeks.
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A
Acheteur Vérifié
Rating: 3 out of 5
order placed in mid-March received in mid-April, too long lead time despite advertising 48h00 delivery. No information concerning this order, I got the information when I called the company.
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Response from tompress.com
Hello, we've had a longer-than-anticipated delay in restocking the vinegar dispenser, for which we apologize. Do not hesitate to consult the stock status on the website, it is updated in real time. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery announced on 12/4 but deliveryman whimsical, we had to fight to be delivered on 13/04 when it was postponed to 16/04 ?????
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A
Acheteur Vérifié
Rating: 3 out of 5
order on january 31 received on 29 04 2018 too long
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Response from tompress.com
Hello, The package was indeed delivered to you on 29/03/2018, as soon as the kit was restocked. Our apologies for the delay. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
just the delivery was a bit late but very good contact and good merchandise
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V
verified buyer
Rating: 3 out of 5
The item that I ordered was delivered with a european plug. I have therefore had to order an adaptor from european to13 amp UK - not an item that would be commonplace in a UK household. This company chooses to market its products in the UK; it should therefore make arrangements to ensure that items sold to the UK are appropriate. Not impressed.
Response from tompress.com
Hello We are sorry for this error, usually we join it on the package, if you are agree, we can send you it quickly I will be waiting for your answer. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
No comment product and delivery ok
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A
Acheteur Vérifié
Rating: 3 out of 5
Hello, 3 hoses were pierced. I detected 2 during rinsing, but not the third. Which of course was placed right in the middle of a sausage during production. In addition, a weakness in another section" caused another piece to be pierced.
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A
Acheteur Vérifié
Rating: 3 out of 5
very long delivery time, impossible to know where the parcel is, two weeks delivery time is a lot.
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Response from tompress.com
Hello, Our apologies, this is not the usual delay, I invite you to contact us so that we can open a claim with the postal services. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
delivery times too long
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A
Acheteur Vérifié
Rating: 3 out of 5
Broken and non-functioning merchandise.
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Response from tompress.com
Hello, Your item has unfortunately been damaged in transit. A file has been opened with our after-sales department to take the necessary action. We apologize for the inconvenience. We'll get back to you as soon as possible. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery time too long
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A
Acheteur Vérifié
Rating: 3 out of 5
During deliveries, fragile containers, especially glass bottles (1L), should be wrapped a little more carefully as they are just placed in the box without any protection around them. Speed of delivery. Products met our expectations.
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A
Acheteur Vérifié
Rating: 3 out of 5
delivery by calberson it is necessary to block its day to receive the parcel no possibility of envisaging an appointment in the day it to have nothing has to make. Better served by TNT.
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Response from tompress.com
Hello, you can also opt for Colissimo delivery. A different delivery address or a relay point are also possible. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
It's a pity that the fragile oblets are not well protected.
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A
Acheteur Vérifié
Rating: 3 out of 5
The products are not up to my expectations delivery is not fast
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A
Acheteur Vérifié
Rating: 3 out of 5
The courier dropped the parcel off at a neighbor's house as I was not at home. Luckily I have good neighbors.
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A
Acheteur Vérifié
Rating: 3 out of 5
Very long shipping time with no order tracking information
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A
Acheteur Vérifié
Rating: 3 out of 5
Merchandise deposited in my absence without my knowledge. Barrels not very clean, plastic protection badly arranged.
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Response from tompress.com
Hello, Our apologies for the inconvenience encountered during delivery, we will get back to you shortly and report the anomaly to the carrier. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
I haven't used the product yet. Please return the questionnaire later.
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Acheteur Vérifié
Rating: 3 out of 5
Unfortunately the product does not work and I cannot get a refund. This is unacceptable.
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Response from tompress.com
Hello, I invite you to contact our after-sales service, please do not hesitate to explain the problem you are experiencing. We can be reached on 05 63 71 44 99 or [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Parcel delivered without signature or delivery notice. Packaging too fragile due to salt attacking the plastic film. To be reviewed.
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Acheteur Vérifié
Rating: 3 out of 5
1 month for delivery, I find that long when it was indicated that the products would be available within 2 days before delivery when I placed the order. Nevertheless, the products are in order.
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A
Acheteur Vérifié
Rating: 3 out of 5
here we are twice in a row, 6 days after my order was validated by my payment, no news from tom press on my order as to the proper receipt on their part and the monitoring of its progress. when will delivery or some semblance of explanation on this delay. I very much hope on your influence with your partner and a prompt response. Thank you
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Response from tompress.com
Hello, your order includes items that are currently being restocked. The delivery time is shown in real time on the website and on the order confirmation sent after purchase. I will send you the details of your order by e-mail today. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Does not correspond to the product description on your site The item received is for stripping wallpaper, carpets etc... And not for cleaning a plancha.
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Response from tompress.com
If you would like to return the plancha scraper, please contact us at 05 63 71 44 99 or [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
I was waiting for a specific scraper for chromed steel plancha, whereas this is a scraper designed to remove wallpaper, paint...
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Response from tompress.com
Hello, you can contact us if you wish to return the item: 05 63 71 44 99 or [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Careful with the parcel, which was all damaged when it arrived.
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Response from tompress.com
Hello, Do not hesitate to refuse it if its state suspects breakage. Best regards.
A
Acheteur vérifié
Rating: 3 out of 5
if I didn't contact tompress my parcel wouldn't have been presented and to get it we went to Alleur. there the person who gave me the parcel didn't want me to open it to check its contents even though six labels proved the contradiction.
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