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A
Rating: 3 out of 5
splash
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 373 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Very good first contact by phone to take an order ..... Not so good reception when I phoned because the delivery time announced was exceeded. Correct product but is limited in size of potatoes. I'll try again anyway. Rémy.
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A
Rating: 3 out of 5
Failure to meet delivery deadlines
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A
Rating: 3 out of 5
Impossible to contact the delivery service and appointment not kept twice
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Response from tompress.com
Hello, sorry to hear about the inconvenience, we will report it to the service provider concerned. Best regards.
A
Rating: 3 out of 5
Goods purchased on 05/09/2017 received on 27/09/2017 .Ouf
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A
Rating: 3 out of 5
Delivery time to Switzerland a little long. Packaging too weak, not strong enough. Damaged goods.
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Response from tompress.com
Hello, Please contact our customer service to give them all the details about the damaged goods. Please call +33563714499, Monday to Friday, 8am to 6pm, or e-mail [email protected].
A
Rating: 3 out of 5
Lack of flexibility on the part of the final supplier: Geodis. No gaskets supplied on the bubblers. Very good customer service, pleasant people and helpful answers.
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A
Rating: 3 out of 5
I put 1 star for delivery because I had the option of collecting my parcel from the carrier (transco) where I waited 25 minutes on the quay for someone to deign to bring my parcel to me. Better to have it delivered. The only downside is that there are no instructions for use with my sterilizer (operation and basic advice). Very friendly customer service.
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Response from tompress.com
Hello, I'm sorry, I'll send you the instructions by e-mail right away. Best regards.
A
Rating: 3 out of 5
very well
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A
Rating: 3 out of 5
Stainless steel part of the press no problem. Lack of precision in the red-painted cast-iron part. Only one of the two pawls worked. I gave the press to a colleague; it hurt less than putting it in the metal container. I was probably unlucky.
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Response from tompress.com
Hello, why didn't you contact us? We might have been able to help you. Best regards.
V
Rating: 3 out of 5
Poor packaging quality.
Response from tompress.com
Can you give us somme details please ?
A
Rating: 3 out of 5
super produit , belle finition mais délai long et manque de sérieux dans la livraison
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A
Rating: 3 out of 5
a little disappointed by the quality of the product (many pods have brown spots, some are rotten)
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Response from tompress.com
Hello, I'm opening an SAV file to report the problem. I'll e-mail you the details. Best regards.
A
Rating: 3 out of 5
The fact is that everything is perfect, but perhaps we could remind customers that the lid is sold separately, because I was very disappointed to discover that there was no lid....
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A
Rating: 3 out of 5
Having paid for a 24h delivery service, having waited 3 days to receive the parcel.
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Response from tompress.com
Hello, The parcel was presented to you on the working day following your order. Best regards.
V
Rating: 3 out of 5
10 days delivery is probably normal. Various mail inquiries were not answered. Operating instructions only in French.
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A
Rating: 3 out of 5
I ALWAYS ORDER MY LAUTREC GARLIC FROM YOU, BECAUSE IT'S THE BEST. ON THE OTHER HAND, YOUR PACKAGING IS NOT GOOD AT ALL. THE CARDBOARD IS TOO BIG AND NOT CLOSED PROPERLY. THE POST OFFICE HAD TO RE-TAPE THE CARDBOARD. SO I WAS LUCKY THAT THE GARLIC WASN'T DAMAGED.
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A
Rating: 3 out of 5
The item we ordered is not strong enough for more than 10 kg. The handle unscrews. For 45 kg and over, you'll need a stronger corer.
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A
Rating: 3 out of 5
Good evening We are very disappointed. We had ordered a sterilizer for 14 one-liter buckets and were only able to put seven upright and three lying down. Perhaps we don't know how to store them or we didn't receive the sterilizer we wanted.
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Response from tompress.com
Hello, depending on the brand of your jars you will not use the same quantities. 14 of 1 liter (WECK) or 7 of 1 liter (le parfait). Best regards.
A
Rating: 3 out of 5
the dispatch of a replacement product showed me that efforts were being made to satisfy the customer. Unfortunately, this product is not of high quality and should be removed from your catalog. Thank you for sending this
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A
Rating: 3 out of 5
According to the website, the appliance I ordered is equipped with a Piezo ignition system. The one I received does not have one.
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Response from tompress.com
Hello, did you receive our e-mail? We were waiting for your confirmation. Best regards.
A
Rating: 3 out of 5
Package thrown over the fence to the wrong address. No signature.
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Response from tompress.com
Hello, we have received a complaint about the processing of your parcel. Best regards
A
Rating: 3 out of 5
deliveries by post are not desirable...too many problems if the customer is absent...
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Response from tompress.com
Hello, you can also opt for a relay point. Best regards.
C
Rating: 3 out of 5
I haven't tried them yet give time no huh?
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A
Rating: 3 out of 5
Delivery in 5 working days, not 48 hours as advertised
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Response from tompress.com
Delivery by carrier requires your control and signature. Depending on availability, it may actually take longer.
A
Rating: 3 out of 5
Ordered Friday around 08.00, paid by Chronopost, supposed to be delivered Saturday. In principle, except that Chronopost only delivered on Monday. As I'm not retired, I lost 8kg in preparation, which is a shame.
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Response from tompress.com
Hello, the parcel was indeed delivered late, I'm opening a complaint immediately. The case is being followed up by our after-sales service under number 19146. Best regards.
A
Rating: 3 out of 5
One week to receive a parcel
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Response from tompress.com
Sorry for the delay. We are not masters of customs.
A
Rating: 3 out of 5
Dish slightly sunken on one edge and glaze missing there. It was difficult to open the package on delivery because of the heavy rain and the extremely hurried deliveryman. I don't know where this defect comes from: was it initially present on the goods or did it have an impact during transport? Thank you for allowing me to give you an assessment of this shipment. Have a nice day!
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Response from tompress.com
Hello, I'm opening a file with our after-sales service, which will quickly give you the procedure to follow.
A
Rating: 3 out of 5
The delivery service is absolutely deplorable
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Response from tompress.com
Hello, We have informed our service provider of the inconvenience encountered. We will use another delivery method for your future orders.
A
Rating: 3 out of 5
I've used the pans if the coating is very good so far, the tails of the pans are hot when the food is cooked, it requires to protect the hand to grasp the pan.
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A
Rating: 3 out of 5
bags too small for 10 kilo hams, I won't be able to use them.
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A
Rating: 3 out of 5
A broken glass bottle at the finish line
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Response from tompress.com
Hello, I see that you hadn't reported this to us, so I'm informing our customer service team immediately. They'll send you details of how to deal with this incident by e-mail. See you soon.
A
Rating: 3 out of 5
Customer service did not reply in the same way to my two communications.
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A
Rating: 3 out of 5
I've made a complaint about the quality of the products, but I haven't had any feedback.
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Response from tompress.com
Hello, Your complaint has been registered since 06/06/2017, and is being processed as confirmed by our after-sales department (e-mail 07/07/2017).
A
Rating: 3 out of 5
With this order, I had ordered a book (everything was available), after a few days as I still didn't have my parcel, I called the customer service who informed me that this book was not available before three weeks; therefore my order was on hold; I don't find this very good. On other sites, they send what's available; they don't block the order.
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A
Rating: 3 out of 5
Contrary to the site's promise of 48-hour delivery, the company phoned on May 26th to arrange an appointment for delivery on June 2nd. But it was a birthday present that couldn't wait. We had to collect the parcel from the warehouse ourselves, with the vagaries of traffic and the vagaries of GPS. I'm not sure I'd recommend it. In this case, it's better to go to a store.
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Response from tompress.com
We have taken note of your comment and will pass it on to our carrier to improve their service.
A
Rating: 3 out of 5
Package conforms to the description on the site and I'm very pleased with it. Shipped quickly, but delivery by the France Express Geodis carrier was rather disappointing. I had to go and pick it up myself at the storage warehouse because the carrier's customer service hadn't done its job and was not available for delivery. The main thing is that the equipment is satisfactory.
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A
Rating: 3 out of 5
Hello, the delivery service is deplorable, the deliveryman declares us absent at the time of the delivery ''It is false'' the deliveryman never came, and was never recorded by the surveillance cameras, he declares to have deposited the parcel at the nearest relay point, it is false, the nearest point is the village of Camoins H.BUCCIARELLI
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Response from tompress.com
Hello, You have indeed reported it to us yes thank you, this is indeed not the expected service, we have reported the case to our provider. Best regards.
A
Rating: 3 out of 5
Insufficiently secure payment system impossible for manager to understand
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Response from tompress.com
Bonjour, As previously indicated, payment is secure. However, you referred to the 3D secure option, which is not necessarily automatic, but established according to the merchant's rules, to protect the merchant against fraud.
A
Rating: 3 out of 5
the packaging of the egg slicer indicated that it could be put in the dishwasher. So before using it, I put it in the dishwasher. I then ran it under water, but the black layer was still sticking, so I can't use a metal that degrades and can be a health hazard for food.
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Response from tompress.com
Don't forget to send us photos of the item as agreed in the current SAV file.