Customer reviews of tompress.com

Order error but resolution in progress

Products conform but a lot of delay in delivery due to poor choice of provider. Do not have it delivered by Chronopost due to lack of seriousness.

Disappointed, more than 2 months for an order postponed week after week. Let's hope this doesn't become usual!!! Best regards.

I thought it was made of fabric but it's my fault

1st fantastic experience .... several ++ captivated mice! But today, big flakes, they come to eat the cheese, and run away!!! What to do??? Thank you for your advice

Blades correspond to the order; 2 months for delivery!

Some products were not available. I only received part of it. I don't know if the missing product will be sent to me. Please cancel it.

The product was damaged, a screw was stuck next to the frame and the back plates were stapled. I repaired it. But it's a shame. I think it was a manufacturing problem. It is true that I did not check the package upon delivery.

I still have not received the seal. Regards, David Rey.

We discarded 2 capsules out of 60 because they were non-compliant.

Hello, I am making a complaint following the receipt of my order. I received a perishable product at the end of October for a delivery on 23/10. Best regards

The delivery times within 24H were not respected.

I did not receive what I ordered beef intestines instead of pork or lamb I made a complaint to customer service I have no response

Received with a week's delay

Fast shipping, quality product

Damage from not respecting the delivery date, despite having paid more for shipping costs.

Expensive product

Delivery delay too long not kept one week instead of 24 48 hours as announced Best regards

2 of the jars ordered arrived in pieces. I contacted customer service, sent them photos of the condition of these jars upon arrival of the package, and I still have not heard back. I am disappointed.

I got the wrong size of jam jars, they are too small. Not knowing how to return them, they are useless.

I waited more than six months before receiving my order - without being notified by Tompress!

Very satisfied with the product. I no longer have pigeons on my terrace. I recommend TomPress. The staff is pleasant. However, the postal service "colissimo" is terrible!! The delivery people managed not to come and pretended that I was absent!!!! while my disability kept me at home. apartment.

Perfect

The product is of lower quality than I expected...

beautiful article, a bit just for the induction fire to take over but other than that rather good.

Nothing to say about Tompress. The package was very well packaged and fortunately! The choice of the company Géodis for delivery is a disaster. No professionalism. During his first visit, the delivery man simply took a photo of my front door and declared that I was absent with open shutters and a car parked in front of the door. After protesting to customer service (reachable with a premium rate number), the delivery was postponed to the next day. This time, the delivery man called just before arriving and left the package in front of my door. By the time I came down from upstairs, I saw him leaving... no chance to check the integrity of the package. And to top off this disastrous delivery experience, the email received to evaluate the service leads to a page that says 'the survey is now closed.' The simple choice of this delivery company will make me hesitate a lot for a future order.

Delivery times very very long

Had to wait a long time

Products conform to the description but the cardboard was too fragile and arrived torn in several places and the product packaging was crushed.

Your company suits me very well but the last order was not good, it took way too long (6 months) I didn't like that, thank you

10 days to receive a crushed and patched package from the post office. The seller is not responsible, very affordable product 😃

Received quickly, however I find the packaging a bit light for lids that will be used to sterilize jars.

Very good

The big problem is that you take orders, but you don't take responsibility for them. Out of stock, not available. I never receive an order on time, or it's incomplete. The worst is your 2024/2025 catalog, which we may receive at the end of 2025. On those, you're still a good store with quite a lot of choice, at least when it's available. Clt Patrick

My product is excellent (the Castor peeler) but I'm sorry that you didn't inform me of the delay and that I had to contact you for information.

Delivery too long

CLEAR

THE FREEZER BAGS ARE MUCH THINNER THAN THEIR PREDECESSORS. BAD. APART FROM THAT, VERY GOOD SERVICE. THANK YOU

The purchase and delivery went well. I still have to perfect the use of the bread machine and find the right recipe!

The crate protector is sturdy, but Bordeaux bottles fall through. For Burgundies, however, it works well. Mesh too large. Pity, the concept is good