The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
As you were informed when you placed your order, one of the products you ordered is being restocked.
You will be informed of the departure of your order by email.
Thank you for your understanding.
TomPress.
J
Jacques G.
Rating: 3 out of 5
following a purchase from 25/06/2024
Tompress is not responsible for this drop in quality compared with those of twenty years ago.
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Response from tompress.com
Hello,
We'd like to thank you for sharing your experience with us. Although it didn't live up to our expectations, feedback from our customers is our primary source of improvement.
Our team does its utmost to satisfy each and every one of your requests, so we're sorry to hear of your dissatisfaction.
TomPress
T
Thierry V.
Rating: 3 out of 5
following a purchase from 22/05/2024
Only one seal sent, whereas the vacuum machine requires two. This obliges me to place two orders, incur two shipping costs etc...
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Response from tompress.com
Dear customer ,
Our gaskets are sold individually as it is not necessarily necessary to replace both of them.
If you wish to purchase a spare part, please contact our customer service department when placing your order.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère
Tom Press
M
Manu D.
Rating: 3 out of 5
following a purchase from 14/05/2024
The pantry isn't quite finished. The bottom and roof weren't holding, so we had to add screws. The door is a little crooked...
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Response from tompress.com
Hello ,
We are sorry that the pantry did not fully meet your expectations.
Thank you for your review. We will pass on the information to our supplier.
Please do not hesitate to contact us if there is anything we can do for you.
Best regards,
Sylvère.
TomPress
S
SEBASTIEN C.
Rating: 3 out of 5
following a purchase from 25/03/2024
Product at the top, just the delivery time of 7 months, too bad But company very correct to ask me if I wanted to cancel, very pro I thank them, I would have qd mm a small commercial gesture, just this downside
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control. Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
E
ELIANE M.
Rating: 3 out of 5
following a purchase from 05/03/2024
Everything was impeccable as always. Thank you
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ARNAUD B.
Rating: 3 out of 5
following a purchase from 27/02/2024
Delivery time out of date...not usual... we'll see next time?
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ALAIN M.
Rating: 3 out of 5
following a purchase from 02/04/2024
Too bad. That. The size of the gloves is for women's hands. The old gloves I bought from you were bigger!!!!
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Response from tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.
TomPress
R
ROGER C.
Rating: 3 out of 5
following a purchase from 04/04/2024
Insufficient packaging, bottom warped in transit.
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Response from tompress.com
Hello Sir and thank you for your review. We hope that the products were delivered to you in good condition. We will do our best to pack and cushion the goods to ensure that they can be transported quickly and cheaply.
Please do not hesitate to contact us if you have any problems with your delivery.
Best regards,
J
JEAN-PIERRE R.
Rating: 3 out of 5
following a purchase from 19/03/2024
JUST READ MY MAIL TO THE SALES DEPARTMENT A totally unsuitable and unusable product
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Response from tompress.com
Thank you very much for taking the time to share your impressions with us.
Thank you for your prompt reply by e-mail, and we're delighted that we've found a solution together.
We look forward to hearing from you.
Tom Press
L
LOUIS-PHILIPPE H.
Rating: 3 out of 5
following a purchase from 16/10/2023
Well received, but I'm a bit disappointed with the quality vs price. The structure is very light and the lock is very fragile. The mesh is too large and lets mice through. I had to double up with a smaller mesh. Many thanks to you
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A
Acheteur Vérifié
Rating: 3 out of 5
deplorable condition of the parcel fortunately not fragile
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A
Acheteur Vérifié
Rating: 3 out of 5
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A
Acheteur vérifié
Rating: 3 out of 5
Delay too long
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A
Acheteur Vérifié
Rating: 3 out of 5
parcel tracking to be improved, apart from that the site is well thought out and easy to use.
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A
Acheteur Vérifié
Rating: 3 out of 5
The spout fastener was not bent correctly. I had to bend the fastener for the spout to fit properly!
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Acheteur Vérifié
Rating: 3 out of 5
using colissimo is the worst, it's impossible to control a planing properly, they NEVER ring and leave a notice.
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Response from tompress.com
Thank you for your feedback. We offer other means of delivery when you place your order. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Item as described. Unfortunately, I had to send an email because I hadn't received my item (I waited 2 weeks) and I was told "out of stock until August".
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Acheteur Vérifié
Rating: 3 out of 5
the delivery was fast, the WECK jars were as described but did not have the closing hooks. i was therefore unable to use my jars. i did not find any particular specification on the site on this subject.
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Response from tompress.com
Hello, Weck hooks are sold separately from the jars. We mention this on the product sheet. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
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A
Acheteur Vérifié
Rating: 3 out of 5
The product description could be more precise and complete.
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A
Acheteur Vérifié
Rating: 3 out of 5
no diameter information, see brief instructions on label, must weigh bags to deduce diameter
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A
Acheteur Vérifié
Rating: 3 out of 5
better product info
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A
Acheteur Vérifié
Rating: 3 out of 5
Hello, As I am waiting for the delivery of my order, I cannot answer to the evaluation of the product. I am sure that I will not be disappointed. Thank you.
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A
Acheteur vérifié
Rating: 3 out of 5
You recently added these items to your shopping cart
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Response from tompress.com
but you haven't completed your order.""
A
Acheteur Vérifié
Rating: 3 out of 5
Shipping costs are still very expensive. Personally, I was unlucky with the item I ordered (numerous defects, damaged...). However, the sales department got back to me and took my complaint into account.
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Verifizierter Käufer
Rating: 3 out of 5
Delivery and service are ok. Unfortunately, the quality of the product is poor. - Lock only attached with one screw, second screw missing - Wood torn in several places Wood splintered in some places I'm keeping the cabinet anyway, as I was able to repair most of the defects.
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Acheteur Vérifié
Rating: 3 out of 5
Fiberglass mat broke after 2h00 of use
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Response from tompress.com
Hello, We apologize for the inconvenience. Please send us a photo to [email protected] so that we can find a solution. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Nothing to say about the products. But order placed in November, delivered in March... No explanation, contact or information. Very unfortunate
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Acheteur Vérifié
Rating: 3 out of 5
I don't find it optimum because of its lightness, and the fact that it's convertible gives air intakes" because of the "hinges"......
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A
Acheteur vérifié
Rating: 3 out of 5
compliance with invoiced delivery = 0/10
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A
Acheteur Vérifié
Rating: 3 out of 5
Package delivery time
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A
Acheteur Vérifié
Rating: 3 out of 5
Slightly long delivery times
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Response from tompress.com
Hello, what happened? The tracking system indicates a 48-hour delivery to the relay point. Please give us more details. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Order placed in early December, delivery in February. Information by e-mail would have been appreciated. It's all the more unfortunate as the product lives up to expectations.
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A
Acheteur Vérifié
Rating: 3 out of 5
Speed
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Acheteur Vérifié
Rating: 3 out of 5
the material is interesting but the delivery time announced at the time of purchase was not correct
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Acheteur Vérifié
Rating: 3 out of 5
I bought a spudding machine, the product looks great but it lacks instructions. It's not the first time this has happened to us.
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Response from tompress.com
Hello, We apologize for the inconvenience. A copy will be e-mailed to you immediately. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
the packaging, very well packed but very poorly protected.au monde choc the bag could have been punctured.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
The best way to improve is to communicate more about possible delays! It's because I contacted you that I got a status report on my order! Two months of waiting all the same! And that's a real shame. Otherwise, there's nothing to add: the products met my expectations.
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