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A
Rating: 3 out of 5
the packaging, very well packed but very poorly protected.au monde choc the bag could have been punctured.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 561 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
3 star reviews
Reset filtersA
Rating: 3 out of 5
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A
Rating: 3 out of 5
The best way to improve is to communicate more about possible delays! It's because I contacted you that I got a status report on my order! Two months of waiting all the same! And that's a real shame. Otherwise, there's nothing to add: the products met my expectations.
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
Delivery too long, no info when product not available. Good product.
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A
Rating: 3 out of 5
I'm giving it 3 stars because to date, despite the parcel being indicated as delivered, I still haven't received anything, it seems to have got lost with the La Poste delivery person.""
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Response from tompress.com
Hello, The claim has been made with the postal services and a new parcel was dispatched yesterday. Yours sincerely
A
Rating: 3 out of 5
a problem: the cheese grater can't be assembled. a call to your company yielded no solution. i'm waiting for a reply. the grater still can't be assembled and therefore can't be used.
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A
Rating: 3 out of 5
Fast delivery, as ordered.
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A
Rating: 3 out of 5
The delivery time is much longer than announced on the site (1 week for me instead of 48h announced). Nor did I receive an e-mail telling me that my parcel had been delivered.
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A
Rating: 3 out of 5
The legs bent and my paella on the floor not happy at all
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Response from tompress.com
Hello, Sorry for the inconvenience. Could you please send us a photo of the tripod? Please contact us on 05 63 71 44 99 or [email protected].
A
Rating: 3 out of 5
The product delivered is less attractive than the one seen on the Internet. The visual is not always reliable ...
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
THE CLAWS ARE NOT MADE OF STAINLESS STEEL AND RUST IN CONTACT WITH WATER
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A
Rating: 3 out of 5
Delivery two months after order.
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Rating: 3 out of 5
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A
Rating: 3 out of 5
Quite disappointed by the finish, my item seems to have been made in a hurry. Unprotected in the packaging and delivered in a box that was too small, one corner arrived chipped... and I was offered a 10% refund when I would have preferred an exchange since it was a Christmas present... so it was a bad experience, I will no longer be ordering from this site despite the favourable reviews I had read. On the other hand, the S
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Response from tompress.com
Hello, We understand your disappointment. In the absence of reservations before signing for the delivery, we do not have the necessary for the claim. Unfortunately, during transport, the package can be subject to a lot of handling, and this can happen. That's why, when you receive your order, please note any damage or refuse it so that it can be returned to the sender.
A
Rating: 3 out of 5
Hello Tompress".
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A
Rating: 3 out of 5
The quality of your products is always top-notch
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A
Rating: 3 out of 5
Too bad there are no instructions for use with the smoker.
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Response from tompress.com
Hello, An oversight, our apologies, we'll send it to you by e-mail. Best regards.
A
Rating: 3 out of 5
No problem with you, but a carrier to be banned as a matter of urgency, as I've already explained.
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A
Rating: 3 out of 5
delivery too long
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A
Rating: 3 out of 5
The enamel of the seed dishes seems to be less conducive to germination than that of porous terracotta dishes.
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A
Rating: 3 out of 5
Faulty parcel delivery
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
Order not received.
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Response from tompress.com
Hello, Your parcel left on 10/11/2022, the tracking indicates that it arrived in Corsica, but a processing delay on the postal services seems to have delayed it. Please do not hesitate to ask for a representation or additional information using the tracking link for your parcel. Best regards.
A
Rating: 3 out of 5
opinion I'm disappointed by the yield ... announced 85 liters (50%) I had barely 40 liters of apple juice for a press!! more scroutins are much smaller than the diameter of the press ... there are well 10 cm less! awaiting your reply cordially Antoine DEGUEN
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Response from tompress.com
Hello, The scourtins are smaller so as not to slow down the pressing system. On the other hand, the yield is surprising. How did you place your apples? What preparation did you make before pressing? Best regards.
A
Rating: 3 out of 5
Order received promptly. Sir 20 capsules 4 were unusable
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A
Rating: 3 out of 5
Warning: the products do not always correspond to the catalog description. For example, the thermometer (code: theconfi) is not at all the size indicated in your catalog. If I'd known, I'd have ordered ref: theconpc but unfortunately it's too late now...
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Response from tompress.com
Hello, Our last general catalog dates from 2019, we now only offer the website and our magazine. It is quite possible that the articles evolve or that the manufacturer modifies a model. Best regards.
A
Rating: 3 out of 5
Disappointed with the delivery time of over a month. Order placed on August 26, received first week of October. The spindle-turning product was on the site and available within a fortnight.
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A
Rating: 3 out of 5
delivery times
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A
Rating: 3 out of 5
Delivery time of more than a month because an item was out of stock at the supplier's and ended up not being available at all!
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A
Rating: 3 out of 5
unfortunately two small jars broke in the parcel
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Response from tompress.com
Hello, Could you please send us the packing slip with the reservation issued, so that we can take the necessary steps to claim compensation for the breakage? Please send all the details directly to Tom Press: [email protected] Kind regards.
A
Rating: 3 out of 5
I would appreciate a message informing me of the delay in delivery.
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A
Rating: 3 out of 5
Delivery time too long
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A
Rating: 3 out of 5
You'd need to make a bubbler with a larger 4.5 or 5 SMD diameter that's compatible with the barrel orifice.
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Response from tompress.com
Hello, an adapter for a large bubbler can surely solve your problem. Please feel free to have a look at: https://www.tompress.com/A-1344-adaptateur-pour-barboteur-grand-modele.aspx Kind regards.
A
Rating: 3 out of 5
An average rating for the following reasons: - The relatively long shipping time. - Geodis, the carrier proposed by Tom Press, only delivers from Monday to Friday, and imposes a time slot of 8am to 6pm, which means you lose a whole day...
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A
Rating: 3 out of 5
the product is as described, advertised with free shipping but when finalizing the order, shipping costs are added.I find this practice rather average, I had a good esteem for your company but I question a little on that.
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Rating: 3 out of 5
Wrong product descriptiondisappointed this does not correspond to my request the product is more expensive per piece than in the shops.
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Response from tompress.com
What do you mean? It's 40 cents a roll, what do you suggest as an additional indication?