The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The épépineuse doesn't quite live up to expectations. I chose this model for the adjustment screw, which is supposed to change the proportion of waste removed. In fact, this screw is useless. I would have had the same result with a much cheaper model.
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Acheteur Vérifié
Rating: 3 out of 5
Apples have to be sliced before grating, which is laborious. Then the mechanism should be removable for better cleaning. The outlet funnel is too wide, so the slices are scattered.
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Acheteur Vérifié
Rating: 3 out of 5
I'm rather disappointed with my purchase, the épépineuse was delivered without a pestle (you have to be very careful with your fingers, DANGEROUS device), nor an anti-splash protection, as soon as you turn the crank backwards the cone dislodges, and all this at price 175. This was my first TOM PRESS purchase, and certainly my last.
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Acheteur Vérifié
Rating: 3 out of 5
Product not precise
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Acheteur vérifié
Rating: 3 out of 5
shipping costs too high
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Acheteur Vérifié
Rating: 3 out of 5
product too light, handle too narrow, easy to burn...
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery times for butter pallets of superb quality.
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Acheteur Vérifié
Rating: 3 out of 5
Good product as described. Good quality. Good traceability from TomPress. But CATASTROPHIC delivery service. I had to collect the products myself from the carrier's logistics platform after a week ...
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Response from tompress.com
Hello, We apologize for the inconvenience caused by the shipping company. We would like to inform them of the mishandling of your parcel so that the service can be improved and you can be completely satisfied with your next order. Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
The door does not close properly because it is too short. When the door is closed, there is a gap of one centimeter on the side. The attached magnetic catch lies exactly in the open gap so that the door is not held in place. In addition, the mesh was not fitted properly and has a small hole.
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Response from tompress.com
Hello, we apologize for this inconvenience, I will send the photos to our customer service. Yours sincerely.
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Acheteur Vérifié
Rating: 3 out of 5
Hello Delivery
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Acheteur Vérifié
Rating: 3 out of 5
Delivery on time, product as described, but the packaging makes 1 of the 19 labels per pack unusable (paper stuck to the packaging). Given the price of the product, it would be logical to use 21 labels per pack, knowing that the first is unusable.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
I bought this slicer during a sales period, before purchasing this product I asked for a small discount. This discount was the cover for this slicer. This was refused, so here's why you only have three stars.
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Acheteur Vérifié
Rating: 3 out of 5
Long delivery times The parcel took over a week to be delivered almost to the point of departure.
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Acheteur Vérifié
Rating: 3 out of 5
Very fast order processing and shipping. I ordered tomato stakes, the only downside is that the stakes are not pointed, which is not at all practical for planting. I'd never seen that before. And it's not visible on the description. Hence my note
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Response from tompress.com
Hello, the stakes are sold alone or with the plastic cone for stakes you can complete it if you don't already have the cones: https://www.tompress.com/A-10003222-cone-en-plastique-pour-piquet.aspx Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
difficult to turn the crank
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Acheteur Vérifié
Rating: 3 out of 5
Reduce packaging: I received the 100 vacuum bags in a cardboard box that was far too big for the product being shipped. A large envelope would have sufficed!
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery and no tracking
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Acheteur Vérifié
Rating: 3 out of 5
The bird of prey tends to wrap itself around the pole. I think a 5 to 6-meter pole would be better.
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Acheteur Vérifié
Rating: 3 out of 5
the time between order and receipt (22 days) seems far too long compared with other suppliers
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Acheteur Vérifié
Rating: 3 out of 5
minimize packaging and avoid blister packs when not necessary
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Acheteur Vérifié
Rating: 3 out of 5
The product is very average, every other time the bread box flap comes off the track and doesn't close. You have to pull from left to right and right to left to get it back on track.
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Acheteur Vérifié
Rating: 3 out of 5
Too much waiting to receive the product 7 weeks. Quality product, that's why I didn't cancel.
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Acheteur Vérifié
Rating: 3 out of 5
Very long wait for product, ravioli roller But good quality.
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Acheteur Vérifié
Rating: 3 out of 5
For me, the asparagus is a few centimetres too short to cook all the way through.
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Acheteur Vérifié
Rating: 3 out of 5
Express delivery requested, invoiced and paid for. Instead of 24 h delivery was 72 h slower than standard delivery!
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Response from tompress.com
Hello, the tracking system shows 3 deliveries the day after your order. Did you receive the messages? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
punctuality
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Acheteur vérifié
Rating: 3 out of 5
It's a shame that it's up to the customer to come to the news for an item for which the restocking lead time is not respected. For me, the initial lead time was 2 weeks, but 3 months later, still nothing. Your department could anticipate this by alerting the customer to the situation as soon as the lead time is exceeded, and give a plausible estimate of the postponement.
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Response from tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
good quality bags but not the right size.
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Response from tompress.com
Hello, Could you please clarify? The bags received are not those ordered or their size is not suitable for your use? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very good company ... but very big problems with the carrier! Obliged to pick up the parcel 40kms away at their depot! Change carrier and it will be perfect.
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Acheteur Vérifié
Rating: 3 out of 5
Drawer plate too thin and smoker not square, but otherwise correct product.
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Acheteur Vérifié
Rating: 3 out of 5
Not as good quality as the ones we usually take.
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Acheteur Vérifié
Rating: 3 out of 5
I received my order more than 2 months late because part of it was out of stock. I completely understand, but I would have liked to have been informed of the delay as it was a Christmas present and I would have had time to make a change to the order. Otherwise, the material received is of very good quality and I'm very happy with it.
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Response from tompress.com
Hello, Our apologies for this delay. We are highlighting this information directly on the site in order to give you complete satisfaction and improve follow-up. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The products are very well made, however, the packaging is not very well thought out, one part received broken, (half disc).
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Response from tompress.com
Hello, I apologize for any inconvenience this may have caused you. I'll pass this on to our after-sales service immediately. The file is open under reference 28644. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
The product meets our expectations, but the delivery time of one month for a sharpener is enormous.
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Acheteur Vérifié
Rating: 3 out of 5
about the delay which is too long, you have to phone to get the status of the order.
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Acheteur Vérifié
Rating: 3 out of 5
Pique ordered on January 19 .order forgotten arrived too late.Disappointed .
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Response from tompress.com
Hello, Please pay attention to the availability of the articles, the stock is indicated in real time on the site by the mention "In stock". As soon as we receive the sausage picks
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time not announced!
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