The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
good products, but disappointed by the purchase of a product that was modified between order and delivery (also on the site). And I had to pay for the return,.... so I kept a product I'd seen cheaper elsewhere, thinking I'd find one of better quality... which turned out to be the same. The photos on the site (of this product) are misleading...
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Acheteur Vérifié
Rating: 3 out of 5
Hello I did not receive the diameter of cheese mold I ordered Received diameter 13
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Response from tompress.com
Hello, the diameter 13 corresponds to the 900-gram cheese form whose dimensions are: top diameter: 13 cm, bottom: 11.5 cm and height: 7 cm. Is this what you received? Best regards.
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Acheteur vérifié
Rating: 3 out of 5
delivery times are very long for Belgium.
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Acheteur Vérifié
Rating: 3 out of 5
very fast too bad the shipping costs are so high
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Acheteur Vérifié
Rating: 3 out of 5
The product marked in stock was not available. I had to cancel the order after a month of waiting.
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Acheteur Vérifié
Rating: 3 out of 5
poorly packaged, item should be better protected from shocks during transport, otherwise prompt dispatch
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Response from tompress.com
Hello, Thank you for your suggestion, we will try to be more vigilant. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Excessively long delivery time, almost 1 month, it seems that my order has been forgotten.
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Response from tompress.com
Hello, Rest assured it has not been forgotten, only delayed, and we apologize for the inconvenience. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery times not respected, big anxiety for Christmas. Customer service uninterested in my problem, no apology, no message and of course, no gesture. I do not recommend !!!!.
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Response from tompress.com
Hello, Our apologies for the delay in manufacturing the granite marble. However, upon receipt in our warehouses, it was shipped to you immediately and the promise of delivery within 24 hours to the relay point was kept. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
the products are very good, but the delivery time is a little too long; if you're out of order, it's not great.
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Acheteur Vérifié
Rating: 3 out of 5
Negative: when cooking, the blood from the pigeons on the upper skewer drips onto the lower pigeons. This is not a vain pleasure. Why don't you use the same offset as the competing brand (for your information, at the time of purchase, they were out of stock)? Can the appliance be modified? Thank you
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Acheteur Vérifié
Rating: 3 out of 5
The packaging did not protect the corners of the bottle crates. These are twisted. And since the carrier dropped the packages off at the neighbors', no complaints ...
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Acheteur Vérifié
Rating: 3 out of 5
The product description is inadequate, only the diameter of the lower ring is given, it would have been wise to also give the diameter of the upper end (inside + outside). In short, a useless purchase because the dimensions don't match!
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Acheteur Vérifié
Rating: 3 out of 5
NULL
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Acheteur vérifié
Rating: 3 out of 5
My order (for 320) was placed at the end of September and I received it at the end of November! Tomato seeds available in 15 days and sauerkraut pots available in 1 week. Supply lead times kept getting longer and longer, and the purchasing department was never willing to send the items I needed in 2 shipments. In the end, all that was left was the tomato seeds at 3 euros.
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Acheteur Vérifié
Rating: 3 out of 5
NULL
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Acheteur Vérifié
Rating: 3 out of 5
Hello, as the rosin jar has a rather fragile cap, it blew up, spilling the powder all over the place inside and outside the box (the postman told me it had leaked into her van). In future, try to pack it well so that it resists shocks during transport. For the rest, nothing to say
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Response from tompress.com
Hello, Thank you for this information, and we apologize. I assume that the postwoman gave you the damage report which accompanied the obviously damaged parcel? Please forward it to us so that our after-sales service can take the necessary action as quickly as possible. I'll forward your photos to them immediately, and you can follow up the case under reference 2821.
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Acheteur Vérifié
Rating: 3 out of 5
I have waited a very long time to be delivered at last
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Acheteur Vérifié
Rating: 3 out of 5
sent very quickly but some plugs turn in a vacuum and are therefore unusable.
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Response from tompress.com
Hello, As soon as you feel resistance, stop turning the cap so that the lugs don't crush. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Lid very warped due to transport
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Acheteur vérifié
Rating: 3 out of 5
More than a week of waiting and still not received my parcel and the worst is to tell me that I gave an incomplete address while, proof in support, it is not true!
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Response from tompress.com
Following your confirmation, we have filed a complaint with the postal services. We'll be sure to let you know the outcome. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
slow delivery
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Acheteur Vérifié
Rating: 3 out of 5
Hello, your team and your services are perfect the only thing I'm disappointed is that I ordered a thorn for chestnuts alas the skin goes through the sieve ...
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Response from tompress.com
Hello, how did you proceed? Perhaps this tip sheet will help you: https://www.tompress.com/A-10004121-comment-faire-sa-creme-de-marrons.aspx Our customer service team is also available to answer any questions you may have: 0563714499 or [email protected] Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Not very happy as most of my "perfect" jars were damaged."
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Response from tompress.com
Hello, We apologize for the inconvenience. Your complaint has been dealt with. We hope that the solution adopted has given you complete satisfaction. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very good and efficient peeler. Customer service very good, very pleasant person on the phone, very available to solve delivery problems. Disastrous delivery because of the Geodis transport company (3 reminders to get our delivery, they never contacted us and didn't show up for the first 2 appointments, the parcel was depalletised, the box was damaged and there was a slight knock on the metal sheet).
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Response from tompress.com
Hello, We apologize for the delay in delivery. We will do everything in our power to ensure that this does not happen again. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I'm disappointed by the lack of information on how to use and maintain the tompress automatic vacuum filler. The enclosed document does not correspond to the equipment delivered. Instead, it's an instruction manual for a Reber vacuum filler! The first vacuum tests were mixed, with the absence of instructions for use corresponding to the equipment.
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Acheteur vérifié
Rating: 3 out of 5
It took 10 months for my order to arrive!
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Acheteur Vérifié
Rating: 3 out of 5
One damaged lid in the set of verrines, unusable.
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Response from tompress.com
Hello, sorry to hear about this so late, could you please contact our customer service department on 05 63 71 44 99 or send a photo of the damage to [email protected]? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery times (over a month)
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Verifizierter Käufer
Rating: 3 out of 5
Unfortunately, the door does not open properly.
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Acheteur Vérifié
Rating: 3 out of 5
The cabinet is not complete: there are no bars for placing led bottles This is a misleading product
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Response from tompress.com
Hello, The cabinet is designed for 150-bottle bottle racks on which your bottles rest. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
nil from nil 13 jars broken out of 32 delivered, even the letter carrier has his share of responsibility, ZERO packaging.
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Response from tompress.com
Hello, the necessary steps have been taken and a batch of jars has been sent back to you. Did you receive it correctly? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello The smoker conforms to the order But it misses the drawer which recovers greases in court of treatment by the service Domage no news In the waiting Cordial Hervé
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Response from tompress.com
Hello, The file is being processed and you should be contacted by Monday. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
five capsules out of forty were screwed wrong
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Acheteur Vérifié
Rating: 3 out of 5
Hello, from the first heating in the oven, the handle has loosened. is it possible to receive a return slip for a possible exchange. Sincerely
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Response from tompress.com
Hello, The after-sales service has done everything necessary to ensure your complete satisfaction. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
We had ordered in December, no news from you We recommend in September and both orders arrive at the same time, hence some duplication !!!!?,,,
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Response from tompress.com
Hello, I'm sorry that the item has not yet been restocked. What did you receive in duplicate? Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Item arrived broken despite very good packaging. Very quick response from customer service to refund the order.
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Acheteur Vérifié
Rating: 3 out of 5
They put a lot of advertising in the box, the combs are expensive but the quality is decent.
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Acheteur Vérifié
Rating: 3 out of 5
The electric nutcracker doesn't work. The instructions are written entirely in Spanish. The second person from the after-sales service who left me a message took me for a truffle. I contacted the after-sales service because I had tried everything with the two switches: I would have preferred a "call us back to see the problem live" rather than "you're not doing the right thing.
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Acheteur Vérifié
Rating: 3 out of 5
SACHET received OPEN.and taped. Probably by customs; as it's a powder It's rather embarrassing for a foodstuff but reassuring to know there are controls!!!! Perhaps you have a solution?
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Acheteur Vérifié
Rating: 3 out of 5
You should look for a carrier other than La Poste for your deliveries. I had time to receive 2 parcels from your conccurents, one of which I ordered long after before receiving yours.
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